Critical-to-success factors (CSFs) have become essential
elements to strategic planning and no business can achieve
consistent success without effectively adopting them. To take full
advantage of CSFs, however, an organization must first understand
what they are and how they can be used to drive organizational
initiatives and processes. Critical Success Factors Simplified:
Implementing the Powerful Drivers of Dramatic Business Improvement
provides a concise manual on CSFs that will teach you how to
identify and select the right CSFs, measure their impact, and
adjust them as needed to reach your goals.
In the first section of the book, Howell, a mechanical and
industrial engineer responsible for award-winning initiatives in
the military, public utilities industry, and private business gives
you an education in CSFs, outlining the highly acclaimed Rockart
CSF method. He also demonstrates two powerful techniques for
identifying external CSFs, a simple process for generating internal
CSFs, and a road map for creating an organization-wide CSF program.
The second section of the book covers specific applications of
CSFs, from strategic planning to individual pursuits.
CSFs can be employed at all levels of an organization to
initiate new ideas, increase productivity, or improve customer
service. They can direct a huge corporation or facilitate a
departmental improvement. Fleeting success can be achieved through
mere luck, but most often sustainable success is accomplished with
a plan that focuses in on those factors that you must address to
accomplish your objective. This book will help you create such a
plan.
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