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Books > Business & Economics > Business & management > Management & management techniques
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Internal Change Management through the introduction of a Quality Management System (German, Paperback)
Loot Price: R429
Discovery Miles 4 290
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Internal Change Management through the introduction of a Quality Management System (German, Paperback)
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Loot Price R429
Discovery Miles 4 290
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Studienarbeit aus dem Jahr 2011 im Fachbereich BWL -
Unternehmensfuhrung, Management, Organisation, Fachhochschule
Vorarlberg GmbH, Sprache: Deutsch, Abstract: Nothing is as constant
as change. Companies are influenced by a variety of factors which
made changes necessary. The cause of changes could be internal or
external. External factors could be a change of business partners,
an economic crisis, the globalisation or a change in laws. In this
case the change was internal. The whole company was unorganised,
for example without any overview of current figures of incoming
labour of the day, any written work instruction, how the tasks has
to be done, or an overview of complaints from customers. The
employees had no targets to achieve or some instruction how much
work they have to do at one day. So everybody can work how he likes
and as much as he likes. The management decided to introduce a
Qualtity Management System in a part of the company to get an ISO
certification. With an ISO certification it would be possible to
get more orders from other business sectors, because the
certification stands for trust and reliability. To enable the
certification, it was necessary to change the whole working
situation of the company. For example processes, work instructions,
forms, organisational charts, a Quality Management Manual, an
internal error management and a complaints management were needed.
Furthermore a system for the different work, which is done at that
day, was needed to plan a strategic future. Through a quality
management system, the company has to establish a vision. ...]
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