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Managing Uncertainty in Organizational Communication (Paperback)
Loot Price: R1,371
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Managing Uncertainty in Organizational Communication (Paperback)
Series: Routledge Communication Series
Expected to ship within 12 - 17 working days
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In this book, Michael W. Kramer applies uncertainty reduction
theory (URT)--a key theory in current communication scholarship--to
the context of organizational communication. Examining URT and the
range of research applicable to organizational settings, Kramer
proposes a groundbreaking theory of managing uncertainty (TMU),
which synthesizes prior research while also addressing its
criticisms. Examples are provided to illustrate the principles of
the TMU at both the individual and collective
(group/organizational) levels of analysis. Original studies based
on the theory show that it provides a useful extension of URT,
addressing some concerns raised by critics of that earlier model.
Kramer illustrates that, as a model in progress, TMU will change as
new research and insights build upon it. Managing Uncertainty in
Organizational Communication assists readers in understanding and
researching uncertainty in communication, which encourages
additional changes and improvements to the model. It is of primary
interest to scholars, researchers, and practitioners in
organizational, interpersonal, and group communication.
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