Business Process Management and Workflow are, by their very nature,
social activities. The collaboration and communication patterns
that are now increasingly referred to as "social computing" were
also fundamental to the BPM and workflow models of the early 1990s.
Yet it has been the recent explosion of social computing and
accompanying success of social production, from Linux to Wikipedia,
and Facebook to Twitter, which have had the most dramatic impact on
collaboration in business environments.
Today we see the transformation of both the look and feel of BPM
technologies along the lines of social media, as well as the
increasing adoption of social tools and techniques democratizing
process development and design. It is along these two trend lines;
the evolution of system interfaces and the increased engagement of
stakeholders in process improvement, that Social BPM has taken
shape.
Table of Contents
The Quantum Organization: How Social Technology will Displace the
Newto-nian view
The Role of Trust and Reputation in Social BPM
Change Management Processes
How to Link BPM Governance and Social Collaboration through an
Adaptive Paradigm
Leveraging Social BPM for Enterprise Transformation
BPM, Social Technology, Collaboration and the Workplace of the
Future
A Model-Driven Approach to Social BPM Applications
How Social Technologies Enhance the BPM Experience for all
Partici-pants
Voice of the Network Through Social BPM
Evidence-Based Service; Listening to Customers to Improve
Customer-Service Processes
Taking Channel and Distribution Management Social and
Contextual
Social Technology Makes the World a Better Place: Pro Bono
BPM
Dynamic Clinical Pathways Adaptive Case Management for Medical
Profes-sionals
A Case Study of BPM in a Kaizen Environment
Next Generation Social Media: Alignment of Business Processes
& Social In-telligence
Next Generation BPM Suites: Social and Collaborative
Directories and Appendices include Glossary of Social BPM
Terms
General
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