Taming the Unpredictable Real World Adaptive Case Management:
Case Studies and Practical Guidance
"The most valuable assets of a 20th-century company were its
production equipment. The most valuable asset of a 21st-century
institution, whether business or non-business, will be its
knowledge workers and their productivity." Peter F Drucker
The core element of Adaptive Case Management (ACM) is the
support for real-time decision-making by knowledge workers. "Taming
the Unpredictable" presents the logical starting point for
understanding how to take advantage of ACM.
This book goes beyond talking about concepts, and delivers
actionable advice for embarking on your own journey of ACM-driven
transformation.
In award-winning case studies covering industries as a diverse
as law enforcement, transportation, insurance, banking, legal
services, and healthcare, you will find instructive examples for
how to transform your own organization.
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