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TA-Q-BIN - Service Excellence and Innovation in Urban Logistics (Paperback, Softcover reprint of the original 1st ed. 2015)
Loot Price: R2,178
Discovery Miles 21 780
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TA-Q-BIN - Service Excellence and Innovation in Urban Logistics (Paperback, Softcover reprint of the original 1st ed. 2015)
Series: Management for Professionals
Expected to ship within 10 - 15 working days
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This book reveals the secrets of Yamato Transport's success in
maintaining and extending its leadership in Japan's domestic parcel
delivery market. It presents six cases that illustrate how Yamato's
flagship service, TA-Q-BIN, has evolved since the 1970s to the
benefit of consumers, particularly urban dwellers, and how TA-Q-BIN
has become an integral part of Japanese daily life. Each of the six
unique cases serves as an independent teaching case for
undergraduate and graduate students, describing the particular
service design, operations management, innovation, supplier
management, and social responsibility within the context of an
Asian last-mile logistics service provider. The book also includes
insightful presentations of the challenges facing supply chain and
logistics service providers in Asia, and their innovative responses
to these challenges using real-world cases. Besides featuring
interviews with Yamato's key stakeholders and their strategic
clients, Japan-based and other Asia-Pacific Yamato operational
centers make up the field method included in this book, while
secondary data is drawn from trade and academic domains. Some of
the cases are written in a didactic fashion, with suitable stopping
points for students to pause and deliberate over the managerial
issues confronting the decisions that Yamato makes during the
course of its business and operational strategies. The results are
particularly useful to readers interested in how operations and
logistics decision-making are practiced in a homogeneous Asian
context and in an urban environment. This book is essential reading
for undergraduate and MBA students, as well as practitioners in
industry.
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