For graduate level courses in Operations Management or Business
Processes. A structured, data-driven approach to understanding core
operations management concepts. Anupindi shows how managers can
design and manage process structure and process drivers to improve
the performance of any business process. The third edition retains
the general process view paradigm while providing a sharper, more
streamlined presentation of the development of ideas in each
chapter-all of which are illustrated with contemporary examples
from practice.
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