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Books > Business & Economics > Business & management > Sales & marketing > Customer services
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Customer Service Training 101 - Quick and Easy Techniques That Get Great Results (Paperback, Third Edition)
Loot Price: R541
Discovery Miles 5 410
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Customer Service Training 101 - Quick and Easy Techniques That Get Great Results (Paperback, Third Edition)
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Loot Price R541
Discovery Miles 5 410
Expected to ship within 12 - 17 working days
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This invaluable resource is the training manual you need to give
your employees the thorough training, review, and--if
necessary--overhaul they need in the vitally important area of
customer service. If their interactions with you and your employees
were the only things your customers knew about your business, what
would they say about it? Would they use descriptions such as
"uninformed," "rude," "hot-tempered," "uncaring"? For your
customer, nothing else represents your business more than your
employees; therefore, nothing is more important than arming them
with the knowledge and skills they need to find the best solution
for every customer. Using scenarios, guidelines, and practice
exercises, Customer Service Training 101 will train them in:
Creating positive first impressions Speaking and writing
effectively Listening attentively Identifying needs Making
customers feel valued Confidently handling customer complaints Your
business plan is sound. Your product is needed. Your growth
strategies are ground-breaking, but poor customer service can bring
it all to a crashing halt. Equip you and your employees with the
necessary skills before it's too late.
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