Features coverage of the service systems lifecycle, including
service marketing, engineering, delivery, quality control,
management, and sustainment
Featuring an innovative and holistic approach, " Service
Science: The Foundations of Service Engineering and Management"
provides a new perspective of service research and practice. The
book presents a practical approach to the service systems lifecycle
framework, which aids in understanding and capturing market trends;
analyzing the design and engineering of service products and
delivery networks; executing service operations; and controlling
and managing the service lifecycles for competitive advantage.
Utilizing a combined theoretical and practical approach to
discuss service science, "Service Science: The Foundations of
Service Engineering and Management "also features: Case studies to
illustrate how the presented theories and design principles are
applied in practice to the definitions of fundamental service laws,
including service interaction and socio-technical
naturesComputational thinking and system modeling such as
abstraction, digitalization, holistic perspectives, and
analyticsPlentiful examples of service organizations such as
automobile after-sale services, global project management networks,
and express delivery servicesAn interdisciplinary emphasis that
includes integrated approaches from the fields of mathematics,
engineering, industrial engineering, business, operations research,
and management scienceA detailed analysis of the key concepts and
body of knowledge for readers to master the foundations of service
management
"Service Science: The Foundations of Service Engineering and
Management" is an ideal reference for practitioners in the
contemporary service engineering and management field as well as
researchers in applied mathematics, statistics, business/management
science, operations research, industrial engineering, and
economics. The book is also appropriate as a text for
upper-undergraduate and graduate-level courses in industrial
engineering, operations research, and management science as well as
MBA students studying service management.
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