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Books > Business & Economics > Business & management > Management of specific areas > Personnel & human resources management

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Call Centres and Human Resource Management - A Cross-National Perspective (Hardcover, 2004 ed.) Loot Price: R2,886
Discovery Miles 28 860
Repayment Terms: R270 pm x 12*
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Call Centres and Human Resource Management - A Cross-National Perspective (Hardcover, 2004 ed.): S. Deery, N. Kinnie

Call Centres and Human Resource Management - A Cross-National Perspective (Hardcover, 2004 ed.)

S. Deery, N. Kinnie

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Loot Price R2,886 Discovery Miles 28 860 | Repayment Terms: R270 pm x 12*

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This book looks at Human Resource Management in call centers from an international perspective using research from leading academics in the field. The characteristics and features of working in a call center are examined by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.

General

Imprint: Palgrave Macmillan
Country of origin: United States
Release date: December 2003
First published: 2004
Editors: S. Deery • N. Kinnie
Dimensions: 216 x 140 x 20mm (L x W x T)
Format: Hardcover
Pages: 295
Edition: 2004 ed.
ISBN-13: 978-1-4039-1304-3
Categories: Books > Business & Economics > Business & management > Management of specific areas > Personnel & human resources management
Books > Business & Economics > Industry & industrial studies > Service industries > General
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LSN: 1-4039-1304-8
Barcode: 9781403913043

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