Stefan Michael Genennig explores digitization-enabled innovation
with a service systems perspective. First, the author contributes
to understanding the alterations in service systems brought about
by digitization and the role of human agents. Based on this
grounding, he develops a method for the integration of digital
technologies for service innovation and designs a tool for the
development of digitization-enabled value propositions. The
findings provide valuable insights for managers aiming to integrate
digital technologies for innovation, and add to service science.
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