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Integrating Business Management Processes - Volume 2: Support and Assurance Processes (Hardcover)
Loot Price: R1,814
Discovery Miles 18 140
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Integrating Business Management Processes - Volume 2: Support and Assurance Processes (Hardcover)
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Total price: R1,834
Discovery Miles: 18 340
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Integrating Business Management Processes: Volume 2: Support and
Assurance Processes (978-0-367-48548-1) Shelving Guide: Business
& Management The backbone of any organisation is its management
system. It must reflect the needs of the organisation and the
requirements of its customers. Compliance with legal requirements
and ethical environmental practices contributes towards the
sustainability of the management system. Whatever the state of
maturity of the management, this book, one of three, provides
useful guidance to design, implement, maintain and improve its
effectiveness. This volume provides a comprehensive coverage of the
key support and assurance processes. Topics include document
control, communication, marketing, information systems and
technology, human resource management, training and development,
customer relations management, financial management and measurement
and analysis to name a few. This book, with its series of examples
and procedures, shows how organisations can benefit from satisfying
customer requirement and the requirements of ISO standards to gain
entry into lucrative markets. Titus De Silva is a consultant in
management skills development, pharmacy practice, quality
management and food safety and an advisor to the newly established
National Medicines Regulatory Authority (NMRA) in Sri Lanka.
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