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All is Well
Anshuman Sharma
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R339
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Ask and Know
Anshuman Sharma
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R503
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Stutter Free
Anshuman Sharma
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R310
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This is work of fiction narrates the few months in the life of
Monia, a simple girl from a small town of Bharatpur in North India.
Monia's life was not different from most of the middle class
females of India but her decisions puts her in a unique category,
which is reserved for few people. This lady had limited exposer in
life and had her fears and simple expectations from life. But, life
is not without its challenges. Most of us know about the importance
of taking challenges in our life, which includes taking initiations
and responsibilities. These are necessary part to grow in life and
get success but several people neglect the importance of taking
challenges. People shun responsibilities as any responsibility
requires commitment for the task undertaken. Accountability is also
personal and an individual taking responsibility can face the heat
of any failure. Some people succumb to this heat which restricts
them from taking any challenge next time. The right way to take
responsibilities is to become a learner who learns from every
failure and every victory too. A person who improves with time
becomes unstoppable as any failure makes him stronger as any
triumph. Every challenge becomes a learning experience which
enhances the capabilities of a person. Initiation is another type
of challenge which is originating something or starting something
new. Entrepreneurs can be considered as people taking initiations
as they look for latent needs in the market to develop products or
services to satisfy the market. Initiations can be taken inside any
organization by dedicated employees who can work towards
identifying ways to improve productivity or reduce costs, even if
these initiations are not the part of their job profile. People in
society take initiations to fight social ills by taking innovative
steps and actions. These people are driven by a belief, without any
self-interest or selfish motive. This means that any initiation
would require three Cs, Clarity of the goal, Confidence on self and
Commitment for the cause. These Cs provide necessary drive and
energy to take risks and actions till the satisfactory results are
achieved. Taking challenges require conscious efforts to take the
required decisions followed by sincere actions. Taking actions is
an important part of accepting challenges. It is vital to focus on
this area as massive plans can be developed but they remain
toothless if not executed. A CEO deciding to bring the necessary
transformation in his organization may develop massive plans but
required results would not be achieved if proper actions are not
taken, which may include painful structural changes in the
organization. This means that a person needs to consciously take
steps to follow the developed plans as actions would not be
automatic. The resistance to take actions is the main reason for
procrastination, which lead people to identify illogical reasons
for delay and poor performance. A person who wants to take
challenges need to fight these resistive forces consciously and
train their sub-conscious mind to support them in their decisions.
Taking challenges should become a normal part of our life which
would ensure our consistent improvement and growth. Challenge also
acts as a push which improves the productivity of the person by
making him to work at his peak performance levels. Challenges
automatically provide the necessary drive and energy for the person
to take tough decisions and actions. A life with challenges and
success is enjoyable and satisfactory. The purpose of this book is
to clarify this concept in simplest form through a small window in
the life of Monia, a young lady of 25 years. This story describes
the most critical phase in her life, which could have turned her
life towards disaster and depression, but she chose a different
path for her life by taking the responsibility of designing it.
This is the work of fiction which depicts the struggles of a young
middle class couple and their actions taken to face these
struggles. This story emphasizes the importance of understanding in
any relationship which requires empathy and care. The main
characters of the story are a recently married couple who wants to
live a simple and happy life by supporting each other in their
tasks. The understanding of the each other's emotions and ambitions
are important to build stronger bonds, which lasts a lifetime. Once
they start to support each other their team becomes much stronger
than the sum of their individual self. The most important aspect of
getting success in life is never to lose hope and never to stop
trying. In our life almost everyone is faced with complex
situations which tend to force people to lose hope and feel
negative about life. But that is the time when exactly opposite
should be done i.e. to never lose hope and become even more
aggressive to move forward. To achieve the required positivity we
need to become mentally strong to take challenges, which also means
that 'when the going gets tough the tough gets going'. The meaning
of this quotation is that the best way to triumph in tough times is
to never stop walking forward while aggressively and rationally
facing the odds. The objective of this book is to point towards the
importance of facing the problems head-on, instead of hiding from
them. When we set our stretched goals the path to achieve them is
not simple and it may be full of hindrances. The achievers of goals
would never lose their focus from destination while taking every
possible step to choose the best path to reach the goal. "Never
Give up Struggle," is one of the basic rule to achieve goals. It
means that once a person is clear about his goals then he must
sincerely persevere to achieve them. Any worthwhile goal requires
consistent efforts as it would be full of challenges. Only a strong
commitment towards it would lead to success and achievement of
results. The meaning of this concept is simple that a clear
destination needs to be identified by an individual which should be
motivating and in accordance with a bigger mission. The focus on
this destination provides the necessary drive to move forward. It
also means that the efforts must be sincere with necessary
intensity. A person who never gives up struggle is consistently
focused on his goal and is ready to take every possible path to
achieve them. If one path does not lead to the desired results then
different paths should be identified and followed to achieve the
goals. The required intensity to follow this principle comes from
the commitment towards the goal to be achieved. Every goal must
have necessary clarity in the mind of the person focusing on it
which comes from the bigger picture of the mission or purpose.
These goals should make the person enthusiastic for actions and for
taking responsibilities. Another important requirement for
following this principle is to have belief on self for achieving
the goals. A person without self- belief would always be fearful
and confused about taking actions. Learning ability is another
fundamental requirement to take challenges as it transforms any
failure into a learning opportunity. This belief is extremely
beneficial as anybody sincerely following this principle becomes a
doer, consistently improving a person by enhancing his
competencies, skills and capacities. Generally these people achieve
results, making them successful. These initial results boost the
morale of the person, motivating him to aggressively take up
challenges. All these factors contribute to stronger self-belief
which is the main source for making a person unstoppable.
Selling is a game of skills. A sales-person needs to do all right
things to finally close the sale. Though sales team is supported by
whole organization including teams from marketing, customer support
and operations but they take the responsibility of company's
revenues. The difference between a successful and unsuccessful
sales-person is more related to the selling skills rather than the
support he received from the company. This is also true that the
product and service to be sold has to be good enough to be accepted
in the market, as a faulty product or a substandard service cannot
be saved even by the best sales-person of the world. A good
sales-person is committed to sales and enjoys the process of sales.
She improves herself consistently to be better every day by
building better relationships and closing more sales. She meets her
sales targets and asks for more. She is liked and trusted by
organization's customers and has high percentage of repeat sales.
She has the amazing ability of understating the customer's
requirements and satisfying them with required product or service.
She is highly efficient and dynamic and regularly takes challenges
in sales. Every sales-person can be great in sales, and the process
starts the moment she decides to be better in selling. This book
would try to create great sales teams full of excellent
sales-persons. This book would list the attributes of a perfect
sales-person and describe ways to develop those skills. Selling can
be an interesting and exciting journey for a successful person who
could reach to the pinnacle of her organization. This resource
would try to lift the competencies and career of every reader to a
much higher level, if she follows the ideas specified and customize
them in her own context. This book is not a textbook seeking to
describe the concept of selling instead it is an action book which
can be immediately put to use by any person who want to excel in
sales. The book is written in simple and lucid form so as to help
even a layman to excel in sales. This book can be read in any
format suitable to the reader; she can start from chapter 1 or
choose to read any chapter from the book. But it is necessary to
read every page and understand the idea in your own context and
implement it immediately. I hope to add substantial value to your
sales career.
Few companies have mastered the art of product design and they are
extremely successful in the market with high profitability and
growth. These companies use the product design skills as their
competitive advantage and protect it like trade secret. In fact,
the process of creating great products is not complex. It is a set
of tools and methods which, if used properly and sincerely, can
support any design team to develop amazing products. We have tried
to expose these methods and devices in this work. To contrast the
available books on product design methods, we have kept this book
extremely simple. The specified devices can be used by any sincere
person looking to design products. The simplicity of the devices is
evident from the fact that even a layperson, with no knowledge
about product design, can understand and use these devices. A
successful product needs to be holistic, equipped with innovative
marketing, superior quality and emphatic support. An innovative
design of a product with weak support cannot get success in the
market. The products are differentiated by their value proposition,
quality and features. An excellent product has great design, which
evolves from the culture of the company where everybody is serious
about design and focuses on improving it consistently. A great
design evolves mainly from the attitude rather than technical
expertise. It has always been difficult for companies to create
great products. Some companies hire highly qualified technical
experts to create the magic, while others outsource the product
design process. Sometimes the responsibilities of creating new
ideas and products lie on few elite individuals, in other cases
R&D department bears the complete responsibility of developing
successful products. In most cases these efforts fail. The main
reason for this failure is the wrong approach. The most important
aspect for developing new ideas about products and subsequently
designing it requires a proper methodology, which is generally
simple but effective. Every successful company has their set of
method to design the products but the fundamental ideas remain
same. This book tries to reveal the effective but simple
methodology of designing the great products. The methodology
discussed in the book has four segments and is called READ
Technique. READ stands for Research, Experience, Analyze and
Discover. 'Research segment' focuses on capturing and analyzing the
information available in the market, 'Experience segment' focuses
on checking out the views and ideas generated, 'Analyze Segment'
focuses on observing the aspects for product and 'Discover Segment'
focuses on surveys and interviews. Each of the four segments has
several devices and methods specified in this work which would help
the professionals in designing a great and winning product. To
design a great product the designers need to focus on a specific
area of the design process. The specified segments and devices in
the book would serve the designers by focusing their attention to
each area of the design process. Each device described in the book
briefly describes it, specifies its importance & value, explain
the way to use it and supported by an example to describe it. The
design devices list specified in this book is exhaustive and every
device would not be suitable for your projects. Design team needs
to identify and list the devices to be used for a specific project.
These devices would motivate the design team in various ways by
suggesting them relevant methods to solve the design problem. It is
suggested that this resource should be used as a guide and
reference to create better product designs.
The differentiation between success and failure is based upon the
way we perceive the daily events of life and the way we react or
act on them. Every person has their set of problems in their lives
but a winner convert them into opportunities, while a loser
converts even opportunities into problems and blaming everyone else
for their difficulties in life. A loser can indict the whole world
for the pain in her life; in contrast a winner would enjoy
everything in her life while appreciating her life and getting
value out of it. Losers are generally confused fellows who lack
focus and commitment for anything. In contrast, the winners have
clarity about everything in their lives. They are optimistic people
who look for possibilities in their lives. The basic difference
between a winner or a loser is the foundations on which her life is
built. Foundations are the values and beliefs of a person, which
are strictly followed by the people in their life. Foundations
define the life of the person, the way she lives and the decisions
she takes in her life. They bring the clarity in the life of the
person by helping her to embrace the right choices from the options
presented to her. A person with clarity generally has a set of
personal principles or rules based upon which she lives her life.
These principles define her actions in life, making her to commit
for something while rejecting others. The clarity arising out of
foundations improves her focus on actions, making them more
efficient and effective. Not all foundations are right and help in
getting success in life, instead they pull us down. These
foundations are built on wrong beliefs and values. Some people are
wrong in saying that these values are context based, as they serve
a group of people while it may have negative effect on others.
According to them, these values must be considered as right as they
are helpful for a group of people, at least. But the definition of
right evolves from the general principles of morality which
outlines the equality, happiness and prosperity of all human being
irrespective of their association. We all may have our set of
beliefs and values which are learnt and experienced over a long
period of time, repeatedly, throughout our lifetime. They are
responsible, as they define our decisions and actions, for the
situation we are in today, which could be good or bad. Every person
needs to know the right foundations which can take every person
towards their goals. We need to review our foundations some of
which could be wrong. This work focuses on the foundations which
are right and would take any person towards their success. These
foundations would help any person to review her beliefs, principles
and rules in life to make the necessary corrections. The
foundations specified are used by people to bring the necessary
positive changes in their lives. You can meet any successful person
and identify their foundations and principles of their life, in
most of the cases the foundations would be derivative of the points
presented in this book. This book is written in extremely simple
format so that anyone, even a layman, is able to understand it
completely. The descriptions in the book are kept minimal so that
each foundation is understood in few minutes. Excessive
description, examples and case studies are intentionally avoided so
as to keep the book within the reasonable word limits and to
deliver the message to readers with maximum value.
This is a work of fiction which tells the story of a young man
named Victor. This story is his transformational journey of few
months when he came in touch with a secret mantra. The story looks
at the various aspects of a teenage mind and tries to deliver a
message to the readers who can utilize these messages in their own
life. The teenage mind, contrary to all the confusing data
disproving their focus, is a powerful untapped resource. Teenagers
are generally at a certain level of life in which they are bit
confused about their feelings and their ambitions. The education
system in most of the countries of the world does not focus on
unlocking the potential of the teenage mind which can be
exceptionally creative and analytical. In societies too teenagers
are considered as rookies who do not have any seriousness or
expertise to do anything of value. They are supposed to only focus
on their studies and aim to receive good grades. They are also
generally dependent on their parents for financial support which
blocks the freedom of thinking independently. But, if we look at
the stories of successful people who have changed the course of
societies and history then we would find that these men and women
first identified their unique gifts in their teenage years. There
are people like Steve Jobs and Bill Gate, who started in their
teenage years, changed the way the people communicate and compute.
Many teenagers are stuck at the mediocre level from which they are
not able to release themselves for their whole life. The
inferiority complex and lack of confidence which they had in their
teenage years haunts them till the end of their life. Interact with
any unsuccessful person and enquire about his/her teenage years you
would find the lack of efforts during those precious years to break
the shackles of mediocre thinking. So, it becomes extremely
important for every individual to take the responsibility of their
lives with improved thinking patterns and actions. It is to be
noted that every teenager irrespective of country, race, caste,
color, religion, language and gender has similar potential to
achieve greatness. This is the responsibility of the elders that
they are able to unlock the mind and energy of the teenagers. It is
in the grasp of every teenager, who is ready to take challenges and
responsibilities, to bring the necessary changes and improvements
in the society. They need to understand few basic facts and take
the required actions to uplift themselves to a higher level, in
every aspect. This book attempts to help the teenagers to realize
their potential through the story of Victor, who is a below average
teenager struggling with the confusions in his life. Something
drastic happens in his life which changes him forever; with him the
future of the society to which he belongs. The readers of this book
can understand this story in their own context and implement the
leanings of this story in their lives. They need to commit to
honesty, perseverance and consistency in their endeavors. The
creator of this work would like to see the teenage leaders all over
the world, adding value to their societies.
This is a work of fiction in which a young man named Barak
understands, through various experiences, the mystery of unleashing
his talent thereby making him a better person in his life. Every
person knows several good quotations and consistently have them in
their memory, in fact they use them in their communications, both
written and oral. In addition to these we keep learning about fresh
ideas and new quotations constantly in our life. But, are we
genuinely able to understand the true meaning of these quotations
and are able to utilize these in our lives? In reality, most of the
people generally do not understand the correct meaning of these
great words and are not able to apply the actions recommended by
the intended meaning in quotations. Some people, who are able to
take the first step in implementing the message in their lives,
usually do not achieve results due to half-hearted efforts. Every
person wants to improve as it is a necessary element to get success
in life. It is to be noted that self-improvement is not simple; it
requires considerable motivation and commitment for execution to
bring necessary changes in life. This complexity brings resistance
in the people's behavior for the implementation of the idea and
they find innovative ways and excuses to escape the message of the
quotation. Several times a transformative change, in the life of a
person, may starts with pain before bringing any pleasure. Several
people must have experienced this phenomenon. A classic quotation
is believed to be delivering a right message. A quotation is time
tested and is evolved over time with experiences of the various
people in different generations. A good quotation delivering a
right message would add a certain value in the life of an
individual, thereby making him happier. Its value addition would
create its advocates, who would spread it to other individuals.
Over time it would become immortal. In contrast, a wrong quotation
cannot deliver true value consistently and would fail to create its
advocates to support its life, making it weak and eventually it
would die and forgotten. This work of fiction is the story of
Barak, who learns about a quotation in his life and sincerely
implements it in his life. The meaning of the quotation can be
simple but to execute in life may take extraordinary efforts,
sincerity and energy. Thought he was able to understand the true
meaning of the quotation, but was he able to understand the
complete meaning of the quotation? This is an important point for
reflection that sometimes we may understand the right
interpretation of the message, but we miss out on the completeness
of the meaning implied by the quotation. Another important point
for consideration is consistency of efforts to bring the positive
change in life. Normally success is never immediate and it blesses
an individual only after certain number of failures. People tend to
lose hope after few failed attempts, instead every next attempt
should be with enhanced vigor. Any right change in habit or
attitude would add substantial value in life, making it better and
enriched. Even a minute change can turn the direction of life
taking it towards greatness. This story illustrates the strength of
a simple quotation and the value which it can add to our life, if
implemented sincerely and appropriately. Several great quotations
are waiting to add extensive value to every individual, who is
ready to utilize them for her advancement. The purpose of the story
is to convince the reader about her unused potential which could
catapult the life of a person to much higher levels.
We know that the only constant is change which is responsible for
enriching the life of people and propelling humanity forward.
Trends define the demands of people for new products and services
which keep changing with time. Companies put huge resources and
funds in research and development to create new products and
capture the market share in their industries. New technologies keep
evolving which augment performance of people by improving
connectivity, providing new tools and knowledge sharing. Companies
keep working on new business models for their companies to adjust
to the changing times. Individuals also change with time. The
environment affects their behavior and their views about the world.
People have evolved with time and have adopted new ways to present
and express themselves. The fashion keeps changing fast, carrying a
large number of people with it. Society has itself changed a lot
and has affected the people in one way or the other. The family
system has graduated to a new level and many previously
unacceptable practices have gained acceptance in the society.
Various micro and macro factors keep influencing the way people
live in the society affecting their decisions and actions.
Experiences are one of the biggest drivers of change; laws are
modified based upon their desired impact in the society.
Constitutions are amended based upon the demands and expectations
of the citizens of the country. But there is something which never
changes and remains universal to humanity. These are the set of
rules for humans which remain true and deliver results in every era
and at every place. They are simple to understand and have straight
interpretation. Successful people in every generation have quoted
them again and again as the main reason for their success. These
rules bring the best out of them making them perform feats which
looked impossible for others. As every human has the same potential
but only few of them are able to perform extraordinary, these rules
are the foundation for that difference. Many communities strictly
follow some basic rules which make them successful and prosperous.
They make these principles a part of their culture by associating
them with religion or to the uniqueness of their community. They
have learned these rules through generations of trial and error,
over a long period of time. With time these becomes beliefs, which
guides and defines the actions of the members of community. Some of
these principles run in the cultures of successful families, in
which elders imbibe the core of their beliefs in their young ones.
The fundamentals of these rules remain same while the
interpretation and way of conceiving them may change from
generation to generation. This book discusses these principles, in
brief, and delivers the required message in limited number of
words. It specifies each rule in few sentences followed by thoughts
to implement them in your life. You need not follow the suggestions
and find a way for implementation which suits you. The only
objective is to make the reader understand the value of these rules
and to motivate her to take required steps for implementing them in
life. The value addition by these principles in the lives of the
readers would convince them to include this learning into their
lives to achieve their dreams and to get success in their
endeavors. To write this book we identified the success principles
of various cultures and communities which they transfer to their
next generation. Generally each community has only specific values
which are considered as the foundation for their strength and
exclusivity. We have tried to understand these fundamental
principles of these cultures and present them in this work. To keep
everything simple we have specified the concept and left it to the
reader to comprehend and implement it in their own way in life.
I found a need in the market for would-be entrepreneurs who require
a resource which is simple, short and to-the-point for creating a
business plan. It should guide the entrepreneur at every stage of
the process, while focusing on the startups. It should be able to
help even the first time entrepreneurs. The most important activity
in developing a business plan is to think through each point of
potential business in depth then based upon that knowledge and
information create a perfect write-up about the topic which would
answer most of the queries of the reader. This book would help you
by taking you through that process of thinking and writing. This
resource would act as an indispensable resource for the
entrepreneurs who have an idea and are looking forward to raise
funds to start a company of their own. This would guide them in
filling the gaps to have a complete clarity about their offering.
The aim of convincing a potential investor through a business plan
is secondary; the primary objective is to build a belief about the
idea. During the process of developing a business plan you tend to
explore almost all aspects of the proposed business. You need to
search for the information and responses to the queries and
objections raised during the process. Areas for which information
is not available, you need to identify some logical assumptions
using common sense, information and market models available. By the
end of the process you are supposed to have visited every corner of
the proposed venture. The weak idea would be rejected during the
business plan development process, as either it would be a loss
making proposition or it leads to unsustainable profits or looks
illogical. Once you are convinced with the business idea and
believe in it then it is much easier to convince the investors or
other potential stakeholders. This book would provide you those
guidelines to prepare a complete business plan. These guidelines
would focus your energies onto the gaps to be filled, which you
would do either by searching for more information or intensifying
the depth of your discussions with your team. The material is
organized in such a way that it would make you think through almost
all aspects of your planned business. This book would only act a
support system during your process of business plan development,
while the major work would be undertaken by you and your team. It
can point to the weak links and gaps but the responsibility of
clarifying it would rest on your shoulders. If you want you can
avoid certain complex issues, which you are not able to answer, but
you need to understand that they would come back to you later in
much fierce form. It would be better that all complex issues
receive your special attention. This book would take you to every
section and subsection of the business plan and guide your focus
onto the issues to be discussed and detailed in the document.
The purpose of writing this book is to create a manual for those
who are looking forward to a resource to transform themselves. Most
of the time we know about the right actions but we are so hard
pressed with time that initiation is not taken. The power to create
that meaningful change is inside all of us and we need a tender
support and guidance to have meaningful and prosperous life. This
resource would help all those who are seeking this transformation
and desire to have a lasting positive change in life. The process
of true transformation is gradual and slow, it cannot be done
instantly. Any immediate change cannot be true and durable.
Transformation is not a one-step process but a series of steps
understood and experienced within a proper time frame. The way of
implementing these transformative ideas would be different for each
individual and can only be understood and designed with experience.
Reading can only help you to appreciate it but to bring an enduring
positive change you need to execute and experience its power in
your life. Real change would come from the output you will get by
the end of each week. All ideas presented in this work will not
have equal effect on all readers; some ideas may work well on some
individuals in comparison to others, certain ideas may not be
applicable for few readers who may redesign it in their own
context. A complete sincerity towards this transformation process
would be the most important tool to gain the true benefits of this
journey. By taking it casually you would only improve your
knowledge about the success principles of your life, which if
shared, could improve the life of someone else. This is not a magic
pill which can make you a star in a day or even in a month, rather
it is a gradual process to take the complete control of your life
by making small positive changes every week and create a complete
new you. This is a journey of 52 weeks, which is exactly one year.
We will take each step every weekend, understand the concept for
the week and identify the ways to implement it in your life. You
will implement the idea for the whole week i.e. Monday to Saturday
(Week 1) and move on to the next idea again on Sunday and implement
it on Week 2. It will not affect your daily life but will give you
a strong but simple tool to excel your life both at work and in
personal life. Once you complete a week you will be able to
understand the concept in proper way and even experience it. You
would be able to find ideas to integrate it in your life. It would
be helpful if you could keep reminding yourself, regularly, about
all the learning of previous weeks for each of remaining weeks. All
52 steps are designed in such a way that it would gel easily with
your life, body, mind, emotions and soul. It would be great if you
can give complete sincerity to these steps without any break as
each would give strength to other. It is like a medicine course
which would be effective if done according to prescription plan.
The ideas are simple and most of them would be known to readers,
but somehow they were not implemented in their life for one reason
or other. Readers can implement it according to the ways specified
in the book or design their own methods, the purpose is to
experience the power of the idea and try to make it a part of your
life. All these ideas would cover almost every aspect in your life
and would be enough to transform your life to give you more
happiness, satisfaction, success and prosperity. It is suggested
that you should ease the intensity of implementation of an idea or
altogether drop that particular method, if you feel uncomfortable
in execution. You can come back to it later. The objective is to
add value in your life not to make you uncomfortable.
This book looks at some events of life and tries to view them in
optimistic ways. I interacted with a large number of successful
people to look for their secrets. In most of the cases I found the
similar ways of perceiving the events of their life. These events
are neither good nor bad; they are just events, open to an
empowering or a negative perception. What we describe here are a
number of events and right way of perceiving them. The process of
rightly perceiving any event is extremely simple, which would
require a consciously created optimistic thinking process. Our mind
tends to look at most of the happenings of life in passive ways. We
need to train our mind with right statements and questions to feel
positive and in control of the situation. This book covers a number
of such events followed by empowering statements and questions to
focus on the positive side of each event. This diversion of
attention would help you to protect yourself from any harm which
the event can cause, instead use it as a learning platform to make
you successful in life.
The most important aspect for developing new ideas about services
and subsequently designing it requires a proper methodology, which
is generally simple but effective. Every successful company has
their set of methods to design the services but the fundamental
ideas remain same. This book tries to reveal the effective but
simple methodology of designing the great services. The methodology
discussed in the book has four segments and is called READ
Technique. READ stands for Research, Experience, Analyze and
Discover. 'Research segment' focuses on capturing and analyzing the
information available in the market, 'Experience segment' focuses
on checking out the views and ideas generated, 'Analyze Segment'
focuses on observing the aspects for service and 'Discover Segment'
focuses on surveys and interviews. Each of the four segments has
several devices and methods specified in this work which would help
the professionals in designing great and winning services. To
design a great service the designers need to focus on a specific
area of the design process. The specified segments and devices in
the book would serve the designers by focusing their attention to
each area of the design process. Each device described in the book
briefly describes it, specifies its importance & value, explain
the way to use it and supported by an example to describe it. To
contrast the available books on service design methods, we have
kept this book extremely simple. The specified devices can be used
by any person looking to design services. The simplicity of the
devices is evident from the fact that even a layperson, with no
knowledge about service design, can understand and use these
devices. The services are differentiated by their value
proposition, quality of delivery and features. A great design of
service evolves mainly from the attitude and culture of the
organization rather than any technical expertise.
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