As a product of its time, the call centre utilises new developments in telecommunications and information technology to offer cost-efficient delivery systems for customer care. Efficiency, productivity and flexibility are all embodiments of neoliberal market capitalism and are all personified in the call centre operation, as well as the structure of the labour market in general. Thus the individual and the workplace are embedded in a variety of global processes. In order to frame the context in which call centre operations exist today and their employees (mainly young men and women) negotiate the increasingly risky and individualised task of developing an identity or sense of belonging in the world, Labour Markets and Identity on the Post-Industrial Assembly Line sets out the economic, social and political changes over the last three decades that have restructured the labour market, altered the balance between labour, management and the state, and unleashed global market capitalism upon previously sheltered areas of the economy and social life in both Britain and elsewhere. This ground-breaking book offers one of the first real qualitative sociological investigations of a relatively new form of employment, to see what life is like on the 'post-industrial assembly line', whilst also taking a close look at the nature of class, identity and subjectivity in relation to young people coming of age in a world dramatically altered over the last three decades.

As a product of its time, the call centre utilises new developments in telecommunications and information technology to offer cost-efficient delivery systems for customer care. Efficiency, productivity and flexibility are all embodiments of neoliberal market capitalism and are all personified in the call centre operation, as well as the structure of the labour market in general. Thus the individual and the workplace are embedded in a variety of global processes. In order to frame the context in which call centre operations exist today and their employees (mainly young men and women) negotiate the increasingly risky and individualised task of developing an identity or sense of belonging in the world, Labour Markets and Identity on the Post-Industrial Assembly Line sets out the economic, social and political changes over the last three decades that have restructured the labour market, altered the balance between labour, management and the state, and unleashed global market capitalism upon previously sheltered areas of the economy and social life in both Britain and elsewhere. This ground-breaking book offers one of the first real qualitative sociological investigations of a relatively new form of employment, to see what life is like on the 'post-industrial assembly line', whilst also taking a close look at the nature of class, identity and subjectivity in relation to young people coming of age in a world dramatically altered over the last three decades.

Once upon a time, in a kingdom far away, there lived an elf. The elf was a shoemaker, and her shoes were admired around the kingdom. The elf was confident at her job, until one day the Princess ordered a pair of shoes for the Royal Ball. Putting pressure on herself and comparing her work to her friends' on 'Elfstagram', the elf is worried that her shoes will not be perfect. The Elf, The Princess and the Impossible Shoe explores childhood perfectionism and the anxiety that it can cause, and offers children aged 5+ effective tools to deal with their feelings. It also contains a guide for parents and professionals, giving expert advice on how to use the book to aid discussion on this topic.

Making Sense of Ultra-Realism offers readers a unique insight into one of the most significant theoretical advances in 21st century criminology. Drawing upon popular films and television series, including Game of Thrones, Avengers, Pirates of the Caribbean, Fight Club and more, each chapter tackles a particular aspect of ultra-realism. By connecting visual texts to theoretical ideas, the authors help to contextualise and clarify core elements of the ultra-realist school of thought, providing a theoretically rich yet accessible introduction to the topic. Often wrongly viewed as opaque and impenetrable, this concise text demonstrates that ultra-realism is anything but that. Written in a clear and accessible manner, and supported by valuable student insights, this book is ideal for those coming to the subject for the first time. This timely addition to a cutting-edge field is undoubtedly a 'must read' on the reading lists of a number of undergraduate and postgraduate courses, as well as a helpful resource for experienced academics in the fields of criminology, social policy, politics, psychology, philosophy, and sociology.

This is the first book to discuss workplace harm through an ultra-realist lens and examines the connection between individuals, their working conditions and management culture. It investigates the reorganisation of labour markets and the shift from security to flexibility, a central function of consumer capitalism and highlights working conditions and organisational practices which employees experience as normal and routine but within which multiple harms occur. Reconnecting ideology and political economy with workplace studies, it uses examples of legal and illegal activity to demonstrate the multiple harms within the service economy.

As the percentage of people working in the service economy continues to rise, there is a need to examine workplace harm within low-paid, insecure, flexible and short-term forms of 'affective labour'. This is the first book to discuss harm through an ultra-realist lens and examines the connection between individuals, their working conditions and management culture. Using data from a long-term ethnographic study of the service economy, it investigates the reorganisation of labour markets and the shift from security to flexibility, a central function of consumer capitalism. It highlights working conditions and organisational practices which employees experience as normal and routine but within which multiple harms occur. Challenging current thinking within sociology and policy analysis, it reconnects ideology and political economy with workplace studies and uses examples of legal and illegal activity to demonstrate the multiple harms within the service economy.

Based upon global data and following on from Lockdown: Social Harm in the COVID-19 Era, this book discusses the rise of surveillance capitalism and new forms of control and exclusion throughout the Covid-19 pandemic. It particularly addresses the use of vaccine passports, mandates and the new forms of capital extraction and political control that emerged throughout the pandemic. The book also explicates how the ‘vaccine hesitant’ became marginalized in both mainstream discourse and through regulatory interventions. Whilst the book addresses the wider political economy within which so-called ‘anti-vaxxers’ were ostracized, it also explores the complex nature of their sentiments. The book closes by considering the New Futures of Exclusion, outlining the forms of surveillance and control that may be implemented in the future particularly in light of the challenges brought by global warming and the energy transition. It is a broadly accessible text, particularly appealing to policymakers, general readers and academics in sociology, political sociology, politics, human geography, political economy, criminology, social policy, psychology, history, and infectious diseases and medicine.

Once upon a time, in a peaceful kingdom far away, there lived a knight (in training). This knight was never ever seen without their armour. In fact, nobody even knew what they looked like under their helmet. Why would they remove their armour? You never know what might happen. What if there was suddenly a war, or an exploding volcano, or they fell and scraped their knee?! The Nervous Knight shows what childhood anxiety can look like, while helping to normalise it and show children (ages 5+) that they can do the things they care about despite their worries. It also contains a guide for parents and professionals, giving expert advice on how to use the book to aid discussions on this topic.

Bronze Medal Winner in the Picture Books, Early Reader category of the 2015 Foreword Reviews' INDIEFAB Book of the Year Awards Once upon a time there was a Princess. She had everything a little girl could ever want, and she was happy. That is, until the fog came... The Princess and the Fog is picture book to help sufferers of depression aged 5-7 cope with their difficult feelings. It uses vibrant illustrations, a sense of humour and metaphor to create a relatable, enjoyable story that describes the symptoms of childhood depression while also providing hope that things can get better with a little help and support. The story is also a great starting point for explaining depression to all children, especially those who may have a parent or close family member with depression. With an essential guide for parents and carers by clinical paediatric psychologists, Dr Melinda Edwards MBE and Linda Bayliss, this book will be of immeasurable value to anyone supporting a child with, or affected by, depression, including social workers, psychologists, psychiatrists, counsellors, arts therapists, pastoral care workers and school staff, as well as parents and carers.

This book asks whether the decision to lock down the world was justified in proportion to the potential harms and risks generated by the Covid-19 virus. Drawing on global, empirical data, it explores and exposes the social harms induced by lockdowns, many of which are 'hidden', including joblessness, mental health problems and an intensification of societal inequalities and divisions. It offers data-driven case studies on harms such as domestic violence, child abuse, the distress of being ordered to stay at home, and the numerous harms associated with the new wealth industries. It explores why some people weren't compliant with lockdown restrictions and examines the already vulnerable social groups who were disproportionally affected by lockdown including those who were locked in (care home residents), locked up (prisoners), and locked out (migrant workers, refugees). The book closes with a brief discussion on what the future might look like as we enter a post-Covid world, drawing on cutting-edge social theory.

'For every war is a secret war, known only to those who were there. Whatever you say, however you say it, you can never explain that despite the fire, the fear, the smoke, the chaos, the killing, the madness and the loss, there exists something far beyond the trite accounting of collective risk and mortality: the best kept secret of battle - the shared and terrible love of it all'. Anthony Loyd spares us little as with deft and certain hand he navigates the reader through the violent currents of the Balkans, Afghanistan and Iraq, all the while dragging the carcass of a heroin habit behind him, in this searing war time memoir of love and friendship, betrayal and loss.