This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human-computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2021 Conference on the Human Side of Service Engineering, held virtually on 25-29 July, 2021, from USA, this book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.

This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human-computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2020 Virtual Conference on the Human Side of Service Engineering, held on July 16-20, 2020, the book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.

This book constitutes the refereed proceedings of the Second Joint International Conference on Electronic Government and the Information Systems Perspective, and Electronic Democracy, EGOVIS/EDEM 2013, held in Prague, Czech Republic, in August 2013, in conjunction with DEXA 2013. The 19 revised full papers presented were carefully reviewed and selected for inclusion in this volume. They focus on the currently most sensitive areas in the field, such as identity management as a core component in any e-government or participation system, open data, mobile government applications as well as intelligent and learning systems.The papers are organized in the following topical sections: identity management in e-government; intelligent systems in e-government; e-government cases; mobile government; open government data; and e-participation.

This book constitutes the refereed proceedings of the Joint International Conference on Electronic Government and the Information Systems Perspective, and Electronic Democracy, EGOVIS/EDEM 2012, held in Vienna, Austria, in September 2012, in conjunction with DEXA 2012. The 27 revised full papers presented were carefully reviewed and selected from numerous submissions. They cover topics from recent research fields such as open data, cloud applications, interoperability and e-government architectures, Web 2.0 and Web 3.0 solutions and public dialogies. The papers are organized in the following topical sections: e-government country studies; e-government processes; identy management in e-government; e-government: process management; e-participation; social networks; and open data.