Advances in the Human Side of Service Engineering - Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA (Paperback, 1st ed. 2020)

This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human-computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2020 Virtual Conference on the Human Side of Service Engineering, held on July 16-20, 2020, the book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.

General

Imprint:	Springer Nature Switzerland AG
Country of origin:	Switzerland
Series:	Advances in Intelligent Systems and Computing, 1208
Release date:	July 2020
First published:	2020
Editors:	Jim Spohrer • Christine Leitner
Dimensions:	235 x 155mm (L x W)
Format:	Paperback
Pages:	328
Edition:	1st ed. 2020
ISBN-13:	978-3-03-051056-5
Categories:	Books > Professional & Technical > Technology: general issues > Engineering: general Books > Computing & IT > Social & legal aspects of computing > Human-computer interaction Books > Business & Economics > Business & management > Management & management techniques > Operational research Books > Professional & Technical > Technology: general issues > Technical design > Ergonomics Books > Professional & Technical > Energy technology & engineering > Electrical engineering > General Books > Computing & IT > Applications of computing > Artificial intelligence > General Promotions
LSN:	3-03-051056-5
Barcode:	9783030510565

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