Analyse and address organisational challenges using real world examples    Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations.  This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations.  Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.    Pearson, the world’s learning company. 

This unique book demonstrates the utility of big data approaches in human geography and planning. Offering a carefully curated selection of case studies, it reveals how researchers are accessing big data, what this data looks like and how such data can offer new and important insights and knowledge. Contributions from key scholars working in the field bring together an international series of case studies on demography and migration, retail and consumer analytics, health care planning, urban planning and transport studies. Chapters also discuss how data sets leveraged from commercial and public agency sources can greatly improve the data traditionally worked with in academic geography, regional science and planning. While addressing the challenges and limitations of big data, the book also demonstrates the usefulness of data sets held by commercial agencies and explores data linkage between big data and traditional public domain data sources. Focusing on the applications of big data to investigate issues in a spatial context, this book will be an essential guide for scholars and students of planning, mobility and human geography, particularly those who specialise in economic and transport geography. Its use of key case studies to demonstrate the applications of big data analytics in planning will also be useful for planners in these fields.

On bended knee, he leaned over the stricken boxer and counted him out. When he waved the fight over, there was exactly one second to go in the dramatic and brutal world championship bout and Víctor Galíndez had retained his title. But the referee, his shirt stained with the champion’s blood, had cemented his reputation as a cool professional, one destined to become an esteemed figure in world boxing.

South Africa’s own Stanley Christodoulou has officiated an unprecedented 242 world title fights over five decades, some of them among the most iconic in boxing history, and became his nation’s very first inductee into the International Boxing Hall of Fame. He rose from humble beginnings, learning his trade in the South African townships of the 1960s, and went on to lead his national boxing board as it sought to shed the racial restrictions of the apartheid era. It was a contribution to his country’s sporting landscape that saw him recognised by the president of the ‘new’ South Africa, Nelson Mandela.

The Life and Times of Stanley Christodoulou is Stanley’s memoir in boxing. It takes the reader to a privileged position, inside the ropes with champions and into the company of boxing legends.

This book is a fascinating and, at times, extraordinary history of a remarkable part of Scotland, based on a collation of primary source documents and other records relating to Redcastle... Redcastle is a place rich with history, from the dangerously unpredictable Kenneth Mackenzie to the gentle reverends who tended the people who lived there, from the Red Castle itself to the manse and every thatched cottage that was part of Redcastle's world. For this book, the author has researched a wide range of sources, covering churches, schools, civil administration, people and places of Redcastle, to bring to life a vivid and detailed account of this historic part of Scotland. Dr Graham Clark graduated from Edinburgh University and followed a career in scientific research and educational management in Further and Higher Education. In retirement, as well as his research into the heritage of the Black Isle, he indulges his interests in hillwalking, golf and third-age learning.

Graham Clarke and Moss Madden 1. 1 Background In the mid 1990s there were a number of papers in regional science that questioned the relevance and purpose of the entire sub-discipline. Bailly and Coffey (1994) for example, talked of 'regional science in crisis'. They argued that there were two fundamental problems. First, regional science was too theoretical in the sense that many of its products were models that could neither be calibrated (too complex) or operationalised (too abstract) in the real world. They suggested that regional science had not sufficiently demonstrated that it can address real-world problems and subsequently lacked a focus on relevant policy issues. Second, they argued that regional science had become too narrow in focus and had moved away too far from real people and their daily concerns or struggles in life. This was not the first time we had witnessed these sorts of arguments, both from outside the discipline and from within. Sayer (1976) was perhaps the first to argue for a shift from a model-based focus in regional science to one based on political economy. Breheny (1984) criticised the 'deep ignorance among regional scientists of the nature of practical policy making and implementation' (see also Rodwin (1987) for similar views in the mid 1980s). Such self-reflection is a feature of many disciplines as they reach maturity. There have been many similar reflections in geography (Johnston 1996, Barnes 1996) and economics (see the collection in the January edition of the Economic Journal 1991).

The aim of this book is to explore the challenges facing rural communities and economies and to demonstrate the potential of spatial microsimulation for policy and analysis in a rural context. This is done by providing a comprehensive overview of a particular spatial microsimulation model called SMILE (Simulation Model of the Irish Local Economy). The model has been developed over a ten year period for applied policy analyis in Ireland which is seen as an ideal study area given its large percentage of population living in rural areas. The book reviews the policy context and the state of the art in spatial microsimulation against which SMILE was developed, describes in detail its model design and calibration, and presents example of outputs showing what new information the model provides using a spatial matching process. The second part of the book explores a series of rural issues or problems, including the impacts of new or changing government or EU policies, and examines the contribution that spatial microsimulation can provide in each area.

As gardeners become increasingly concerned with both drought and water conservation, plants that love the sun are an attractive option. From white flowering hawthorns to richly scented wisteria, they come in all shapes, colors, and sizes, with endless potential for producing stunning planting schemes. You'll find success with this vividly illustrated volume, which shows how to select the best sun-friendly varieties and plant them with confidence--whatever your experience. After explaining exactly how sunlight affects plants, it discusses creating the small amount of necessary shade; choosing and buying trees, shrubs, and flowers; preparing the soil; maintaining the plants, and solving common problems. A huge and beautiful A-Z directory covers annuals, biennials, and bedding plants; bulbous plants; perennials, climbers, conifers, and more.

First published in 1982 in the Identity of Man Professor Clark considers a problem which has puzzled men from the authors of the books of the Old Testament to Charles Darwin and his successors: how to reconcile the animal appetites of men with their awareness of gods and their intimations of immortality. What is it that differentiates us most decisively from the other Primates? He argues that the distinction is to be found primarily in the fact that, whereas the behaviour of other animals is largely dictated by their genes, we follow (or reject) cultural patterns inherited through belonging to societies shaped by history. Whereas other animals behave in a broadly homogenous way within breeding populations men adhere to the diversity of cultural traditions observed by ethnographers among peoples surviving on their fringes of the modern world and reconstructed by archaeologists from the cultural fossils of antiquity. Grahame Clark has written an original and fascinating study, drawing both on his lifetime’s experience of archaeological material and on a wide range of other sources to throw new light on the question of man’s identity. This is a must read for archaeologists and anthropologists.

You've chosen this book. Which probably means you're a marketer, you've heard of scenarios and you want to know what they can do for you. Can they help with everyday marketing issues like brands, channels and relationships? The answer is yes. Rooted in customer needs, scenarios bridge the gap between corporate strategy and marketing tactics. They are a weapon for perceiving the unseen and a framework for thinking the unthinkable. This book's wealth of case studies will show you how they've helped top companies like Pfizer, Nestle and Courvoisier to do just that, and its practical lessons will show how they can do exactly the same for you.

Gill Ringland and Laurie Young have gathered top-flight contributors to offer the first straightforward account of scenario planning for marketers. In readable chapters they show how, by integrating scenarios into the wider marketing toolkit, you can make your organization more customer-driven and consider a wider range of possibilities than your competitors. They explore how scenarios have driven creativity in a range of consumer marketing applications - even in FMCG sectors - and define their role in distribution, channel management, brand management and customer management strategy. Finally, they show how marketing scenarios can help to promote wider corporate innovation.

The rich pictures painted by scenarios have made business strategy more visionary and creative, and they're set to do the same with marketing strategy. Read this book, and make sure it's your organization holding the brush.

Hot, parched summers, water restrictions, sprinkler bans: how can we maintain our beloved gardens in such adverse conditions? Drought has become a serious issue, but with a little planning, gardeners can ease the problem and still achieve a fabulous display of color, form, and fragrance. These tips for the water-saving garden offer a variety of great ways to choose and use plants that thrive in an arid environment. Filled with magnificent illustrations, it details design ideas, soil-enhancing possibilities, and hints on watering wisely. Find out how to have an efficient container or kitchen garden, and which trees, shrubs, and border plants work especially well when it's dry. A large A-to-Z of low-water plants offers all the possibilities any gardener could want.

Anaerobic parasitic protozoa cause medically and economically important diseases - such as dysentery, sexually transmitted infections, and gastroenteritis - that annually affect millions of people worldwide. Recently, the genomes of the three key anaerobic protozoa - Trichomonas, Giardia, and Entamoeba - have been determined. The availability of these genomic data and the use of post-genomic analyses have provided fascinating new insights into the biology of these important parasites. They will be important for the design of novel anti-protozoan drugs and the development of effective vaccines. In this book, internationally acclaimed researchers critically review the most important aspects of research on anaerobic parasitic protozoa, providing the first coherent picture of their genomics and molecular biology since the publication of the genomes. Chapters are written from a molecular and genomic perspective and contain speculative models upon which future research efforts can be based. Topics include: the genomes of Entamoeba histolytica, Trichomonas vaginalis, Giardia, and other diplomonads; the cytoskeletons of Entamoeba histolytica, Giardia lamblia, and Trichomonas vaginalis; genomic analyses and manipulation of gene expression in Entamoeba histolytica; nuclear and chromosomal structure and replication in Giardia; and the mitochondrion-like organelles of a fourth anaerobe, Blastocystis. The book is essential reading for all researchers working with these protozoa and related organisms and with eukaryotic model organisms. It is recommended for all parasitology laboratories.

This book highlights the extraordinary range of areas to which geographical analysis and spatial modelling can bring lessons and insights. It shows how these techniques have been used to address 'real world' issues that are of concern to international organisations, public agencies and businesses, as illustrated by actual funded projects that geographers have developed collaboratively with end-users. Applied Spatial Modelling and Planning shows how much geographical research is policy relevant to a wide variety of agencies through the use of GIS and spatial modelling in applied geography. The book's chapters contain a cross-section of innovative applications and approaches to problem solving within five major domains of the dynamics of economic space, housing and settlements, population movements and population ageing, health care, and the environment. Using a number of case studies on the use of GIS and spatial modelling, this book demonstrates the fact that much of what is done by quantitative geographers is not only relevant within academia, but also has use in policy work. This book will appeal to an international audience interested in cutting-edge spatial modelling to better understand the processes involved in solving real problems.

The aim of this book is to explore the challenges facing rural communities and economies and to demonstrate the potential of spatial microsimulation for policy and analysis in a rural context. This is done by providing a comprehensive overview of a particular spatial microsimulation model called SMILE (Simulation Model of the Irish Local Economy). The model has been developed over a ten year period for applied policy analyis in Ireland which is seen as an ideal study area given its large percentage of population living in rural areas. The book reviews the policy context and the state of the art in spatial microsimulation against which SMILE was developed, describes in detail its model design and calibration, and presents example of outputs showing what new information the model provides using a spatial matching process. The second part of the book explores a series of rural issues or problems, including the impacts of new or changing government or EU policies, and examines the contribution that spatial microsimulation can provide in each area.

Graham Clarke and Moss Madden 1. 1 Background In the mid 1990s there were a number of papers in regional science that questioned the relevance and purpose of the entire sub-discipline. Bailly and Coffey (1994) for example, talked of 'regional science in crisis'. They argued that there were two fundamental problems. First, regional science was too theoretical in the sense that many of its products were models that could neither be calibrated (too complex) or operationalised (too abstract) in the real world. They suggested that regional science had not sufficiently demonstrated that it can address real-world problems and subsequently lacked a focus on relevant policy issues. Second, they argued that regional science had become too narrow in focus and had moved away too far from real people and their daily concerns or struggles in life. This was not the first time we had witnessed these sorts of arguments, both from outside the discipline and from within. Sayer (1976) was perhaps the first to argue for a shift from a model-based focus in regional science to one based on political economy. Breheny (1984) criticised the 'deep ignorance among regional scientists of the nature of practical policy making and implementation' (see also Rodwin (1987) for similar views in the mid 1980s). Such self-reflection is a feature of many disciplines as they reach maturity. There have been many similar reflections in geography (Johnston 1996, Barnes 1996) and economics (see the collection in the January edition of the Economic Journal 1991).

Over the past four or five years in the UK, the grow-your-own phenomenon has meant that more and more people have been producing their own food. From salads and root crops to apples, cucumbers, squashes and strawberries, home-grown food is enjoyed in ever-increasing quantities. And why not? Growing your own provides exercise, nutritious food, and gardeners can choose their favourite varieties for taste or yield. But what about those who want to grow their own, but perhaps have a small garden, and do not want to lose its decorative appeal? How can they combine growing their own food with flowers and colour? Growing for Food and Colour shows that it really is possible to cultivate fruits, vegetables and herbs alongside flowers - and that the beauty of the garden can be enhanced rather than compromised by productive plants. Following the advice in this book will enable the reader to enjoy home-grown food that is fresher, healthier and tastier - but which also looks fantastic.

GIS and the Social Sciences offers a uniquely social science approach on the theory and application of GIS with a range of modern examples. It explores how human geography can engage with a variety of important policy issues through linking together GIS and spatial analysis, and demonstrates the importance of applied GIS and spatial analysis for solving real-world problems in both the public and private sector. The book introduces basic theoretical material from a social science perspective and discusses how data are handled in GIS, what the standard commands within GIS packages are, and what they can offer in terms of spatial analysis. It covers the range of applications for which GIS has been primarily used in the social sciences, offering a global perspective of examples at a range of spatial scales. The book explores the use of GIS in crime, health, education, retail location, urban planning, transport, geodemographics, emergency planning and poverty/income inequalities. It is supplemented with practical activities and datasets that are linked to the content of each chapter and provided on an eResource page. The examples are written using ArcMap to show how the user can access data and put the theory in the textbook to applied use using proprietary GIS software. This book serves as a useful guide to a social science approach to GIS techniques and applications. It provides a range of modern applications of GIS with associated practicals to work through, and demonstrates how researcher and policy makers alike can use GIS to plan services more effectively. It will prove to be of great interest to geographers, as well as the broader social sciences, such as sociology, crime science, health, business and marketing.

GIS and the Social Sciences offers a uniquely social science approach on the theory and application of GIS with a range of modern examples. It explores how human geography can engage with a variety of important policy issues through linking together GIS and spatial analysis, and demonstrates the importance of applied GIS and spatial analysis for solving real-world problems in both the public and private sector. The book introduces basic theoretical material from a social science perspective and discusses how data are handled in GIS, what the standard commands within GIS packages are, and what they can offer in terms of spatial analysis. It covers the range of applications for which GIS has been primarily used in the social sciences, offering a global perspective of examples at a range of spatial scales. The book explores the use of GIS in crime, health, education, retail location, urban planning, transport, geodemographics, emergency planning and poverty/income inequalities. It is supplemented with practical activities and datasets that are linked to the content of each chapter and provided on an eResource page. The examples are written using ArcMap to show how the user can access data and put the theory in the textbook to applied use using proprietary GIS software. This book serves as a useful guide to a social science approach to GIS techniques and applications. It provides a range of modern applications of GIS with associated practicals to work through, and demonstrates how researcher and policy makers alike can use GIS to plan services more effectively. It will prove to be of great interest to geographers, as well as the broader social sciences, such as sociology, crime science, health, business and marketing.

This book is for artists, teachers, and those who prepare teachers. In the field of art and design education there are many theoretical strands that contribute to the practices of teaching and learning in the visual arts. The problem for artist teachers and those who prepare teaching artists is how to frame the diverse methodologies of art and art education in a way that affords divergent practices as well as deep understanding of issues and trends in the field. Teachers need a field guide that provides a contextual background of theory in order to make their own teaching practice relevant to contemporary art practices and important ideas within the field of education. The book, in its content and presentation of content is pedagogical; it provides a catalyst and prompt for meaningful and personal artistic inquiry and exploration. The book describes connections between teaching and artistic practices including the pedagogical turn in contemporary art. As a book for artists and designers, it is graphically compelling and visually inspiring. It is designed to be engaging for the practitioner and theoretically robust. A problem with many current texts is that they are written by academics who are often a step removed from the issues of classroom instruction and tend use the language of the scholar, which is appropriate for a scholarly journal, but can be difficult for other audiences. This book will bridge this divide through its use of design, narrative, and descriptions of innovative artistic practices. Rather than being a book about “best practice� it is a book about “diverse practices� within art making and teaching. This field guide to artistic approaches, including methods for teaching art, frames its arguments around critical questions that artists and art teachers must address such as: What is the role of art and design in secondary education? What will I teach? How do we go about teaching art? How do I know if my teaching is working? What is the role of traditional mediums and methods within contemporary art practices? How can art teachers contribute to the reinvention of schools? How might fluency within a medium be connected to important issues within culture, including the culture of adolescents? This book includes examples of approaches that might provoke or inspire artist and pedagogical inquiry. These are approaches that actively engage students in work that disrupts taken for granted conventions about schooling and its purposes. It considers how art and design might transform the school experience for adolescents.

Discover the wonderful diversity of herbs in this comprehensive guide for the organic grower. The amazing range of colours, size, textures and perfumes make growing herbs an infinitely rewarding experience. Perfect for the organic gardener, herbs attract beneficial insects and wildlife and are often tough and resilient to pests and disease. Practical advice on planning an herb garden, propagating, planting, harvesting, drying and storing is included along with a handy calendar of jobs. The A-Z directory of herbs will inspire planting ideas and give background information of known culinary, medicinal and cosmetic uses for each herb.

Throughout his career Grahame Clark has pioneered on a world scale the use of the archaeological record to document the economic and social life of prehistoric communities. In Europe he was the first to employ the concept of the ecosystem in archaeology and to underscore the necessarily reciprocal relationship that exists between culture and environment. In Britain he has played a major role in moving archaeology away from its preoccupation with typology and spurring on the newly emergent discipline of bioarchaeology. Economic Prehistory reflects all these concerns. Following a comprehensive bibliography of Professor Clark's writing, the volume opens with a series of classic papers on basic subsistence activities such as seal hunting, whaling, fowling, fishing, forest clearance, farming and stock raising. Subsequent sections then deal with world prehistory and the thorny relationship between archaeology, education and society. The volume closes with a retrospective which looks critically at such figures of the past as Gordon Childe and Mortimer Wheeler and to the author's own renowned excavations at the Mesolithic site of Starr Carr.

During the Ice Age Scandinavia was submerged under thick ice sheets, and it was only in the subsequent warmer conditions, as the ice receded, that colonisation by plants, animals and men became possible. In this book Grahame Clark examines the expansion of human settlement into this area, with particular emphasis on the economic aspects of the societies under discussion. The account is carried down to the time (3500 3000 BC) when mixed farming, including cereal agriculture, was being introduced into the area. The book is fully illustrated and documented by many maps and tables. It provides a rounded picture of the economy of the first settlers and their descendants in an area whose archaeological past has been exceptionally fully investigated and documented. The colonisation of Scandinavia is considered in its European context, but the main emphasis lies on the process of change and the continuity of settlement in the territory itself.

Grahame Clark's book examines the development of prehistoric archaeology at Cambridge and the achievements of its graduates, placing this theme against the background of the growth of archaeology as an academic discipline worldwide. Prehistory in Cambridge began to be taught formally in 1920 and emerged as a full tripos soon after the Second World War. From the outset it focused on the aims and methods of archaeological research, providing in addition for combinations of study options ranging from early prehistory to the archaeology of the major civilisations of the Old World and the protohistory of Northern Europe. The measure of its success is shown by the achievement of Cambridge graduates at home and overseas in both the study and the field. A significant outcome of their work has been the widespread recognition of archaeology as a subject of broad educational value, not merely for undergraduates, but for human beings the world over.

Human understanding of time and space has been developing since the most primitive societies began to record an awareness of their history and environment. Grahame Clark, a distinguished prehistorian, describes that process and its extension with the emergence of technology, social organisation and the capacity for abstract thought. Moving from preliterate to civilised societies, he charts the various phases of transition, marked most notably by the growth of geographical discovery culminating in the circumnavigation of the earth, and the growth of a deeper, more critical view of human history. Our own period takes this fascinating account into the exploration of outer space and the search for an understanding of man's place in the cosmos.