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Service Operations Management - Improving Service Delivery (Paperback, 5th edition) Loot Price: R1,601
Discovery Miles 16 010
Repayment Terms: R150 pm x 12*
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Service Operations Management - Improving Service Delivery (Paperback, 5th edition): Robert Johnston, Michael Shulver, Nigel...

Service Operations Management - Improving Service Delivery (Paperback, 5th edition)

Robert Johnston, Michael Shulver, Nigel Slack, Graham Clark

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List price R1,980 Loot Price R1,601 Discovery Miles 16 010 | Repayment Terms: R150 pm x 12* You Save R379 (19%)

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Analyse and address organisational challenges using real world examples    Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations.  This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations.  Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.    Pearson, the world’s learning company. 

General

Imprint: Pearson Education Limited
Country of origin: United Kingdom
Release date: November 2020
First published: 2021
Authors: Robert Johnston • Michael Shulver • Nigel Slack • Graham Clark
Dimensions: 262 x 193 x 23mm (L x W x T)
Format: Paperback
Pages: 640
Edition: 5th edition
ISBN-13: 978-1-292-06446-8
Categories: Promotions
LSN: 1-292-06446-3
Barcode: 9781292064468

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