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Service Operations Management - Improving Service Delivery (Paperback, 5th edition) Loot Price: R1,114

Discovery Miles 11 140

Repayment Terms: R104 pm x 12*

You Save: R1,576 (59%)

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Service Operations Management - Improving Service Delivery (Paperback, 5th edition): Robert Johnston, Michael Shulver, Nigel...

Service Operations Management - Improving Service Delivery (Paperback, 5th edition)

Robert Johnston, Michael Shulver, Nigel Slack, Graham Clark

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List price ~~R2,690~~ Loot Price R1,114 Discovery Miles 11 140 | Repayment Terms: R104 pm x 12* You Save R1,576 (59%)

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AnalyseÂ and addressÂ organisationalÂ challenges using real world examplesÂ Â Service Operations Management,Â 5th Edition,Â by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations.Â This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations.Â Each chapter provides a range of tools, frameworks and techniques designed to help you betterÂ analyseÂ existing operations and understand ways to deal with operational challenges.Â Â Pearson, the worldâ€™sÂ learningÂ company.Â

General

Imprint:	Pearson Education Limited
Country of origin:	United Kingdom
Release date:	November 2020
First published:	2021
Authors:	Robert Johnston • Michael Shulver • Nigel Slack • Graham Clark
Dimensions:	262 x 193 x 23mm (L x W x T)
Format:	Paperback
Pages:	640
Edition:	5th edition
ISBN-13:	978-1-292-06446-8
Categories:	Books > Promotion > Book Sale Promotions > Red Tag Sale > Books
LSN:	1-292-06446-3
Barcode:	9781292064468