Analyse and address organisational challenges
using real world examples  Service Operations
Management, 5th Edition, by Robert Johnston et al. is a
market-leading text on service operations management and provides a
clear understanding of how service performance can be improved in
organisations. This textbook applies underlying theories to
the real world challenges faced by service operations managers on a
daily basis, by providing a diverse range of examples and
illustrations. Each chapter provides a range of tools,
frameworks and techniques designed to help you
better analyse existing operations and understand ways
to deal with operational challenges.  Pearson, the
world’s learning company.Â
General
| Imprint: |
Pearson Education Limited
|
| Country of origin: |
United Kingdom |
| Release date: |
November 2020 |
| First published: |
2021 |
| Authors: |
Robert Johnston
• Michael Shulver
• Nigel Slack
• Graham Clark
|
| Dimensions: |
262 x 193 x 23mm (L x W x T) |
| Format: |
Paperback
|
| Pages: |
640 |
| Edition: |
5th edition |
| ISBN-13: |
978-1-292-06446-8 |
| Categories: |
Books
|
| LSN: |
1-292-06446-3 |
| Barcode: |
9781292064468 |
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