This book is a sequel and extension to the book "Business Process Management Cases", published in its first edition by Springer in 2018. It adds 22 new cases for practitioners and educators to showcase and study Business Process Management (BPM). The BPM cases collection is dedicated to providing a contemporary and comprehensive, industry-agnostic insight into the realities of BPM. In particular it focuses on the lessons that only authentic cases can provide. The experiences documented cover both, the positive impact of deploying BPM as well as the lessons learnt from failed attempts. Each case takes a holistic approach and by doing so, each chapter recognizes that BPM in practice is a multidimensional endeavor covering strategy to operations, systems and infrastructure, governance and culture, models and running processes. This volume also introduces a new device to plan and scope BPM initiatives: the BPM Billboard. The Billboard helps professionals to link BPM projects to the corporate strategy and to build the organizational capabilities to reach such strategic directive. Digital technologies do not just facilitate innovative process designs, but enable entire new strategic options. This book provides a contemporary and comprehensive overview of how to create process-enabled strategies in an opportunity-rich environment. Martin Petry, Hilti CIO This is the first book to present the BPM Billboard - A new management tool to plan and scope BPM initiatives. The Billboard together with the insightful real-world cases offers valuable guidance towards BPM success from a holistic perspective. Gero Decker, Signavio CEO

*Identifies how higher education needs to adapt to meet the changing demands of learners and provides a methodology and toolkit for how to achieve this. *Provides six strategic directions inspired by examples of innovation from other sectors. *Illustrates four strategies available for new learning economy providers.

*Identifies how higher education needs to adapt to meet the changing demands of learners and provides a methodology and toolkit for how to achieve this. *Provides six strategic directions inspired by examples of innovation from other sectors. *Illustrates four strategies available for new learning economy providers.

Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world's leading BPM thought leaders. This second volume focuses on the managerial and organizational challenges ofBPM such as strategic and cultural alignment, governance and the education of BPM stakeholders. As such, this book provides concepts and methodologies for the integration of BPM. Each chapter has been contributed by leading international experts. Selected case studies complement their views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM.

The second edition of this handbook has been significantly revised and extended. Each chapter has been updated to reflect the most current developments. This includes in particular new technologies such as in-memory data and process management, social media and networks. A further focus of this revised and extended edition is on the actual deployment of the proposed theoretical concepts. This volume includes a number of entire new chapters from some of the world's leading experts in the domain of BPM.

"

"Process Management" is a compendium for modern design of process-oriented companies. A hands-on approach to introducing, realizing and continually administering process management is presented with a thoroughly critical reflection of the necessary activities regarding the state-of-the-art of organization theory and information management. This is done by following the individual stages of a process model which has already successfully been proved in practice. The progress of the project is described by a continuous case study, which is the process management project of a modern service company. The included recommendations are summerized in a series of checklists for each stage of the project.

Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world' s leading BPM thought leaders. This first volume focuses on arriving at a sound definition of BPM approaches and examines BPM methods and process-aware information systems. As such, it provides guidance for the integration of BPM into corporate methodologies and information systems. Each chapter has been contributed by leading international experts. Selected case studies complement their views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM.

The second edition of this handbook has been significantly revised and extended. Each chapter has been updated to reflect the most current developments. This includes in particular new technologies such as in-memory data and process management, social media and networks. A further focus of this revised and extended edition is on the actual deployment of the proposed theoretical concepts. This volume includes a number of entire new chapters from some of the world's leading experts in the domain of BPM.

"

This book contains the proceedings of two of the IFIP conferences that took place at the IFIP World Computer Congress 2010 in Brisbane, Australia. The proceedings of each conference are allocated separate parts in this book each with their own editors. E-Government and E-Services (EGES) page 3 Marijn Janssen / Winfried Lamersdorf Global Information Systems Processes (GISP) page 183 Jan Pries-Heje / Michael Rosemann Organization E-Government and E-Services (EGES 2010) EGES Co-chairs Marijn Janssen Delft, The Netherlands Winfried Lamersdorf Hamburg, Germany Lalit Sawhney Bangalore, India Leon Strous Helmond, The Netherlands EGES Reviewers Agarwal Ashok ACS Technologies Ltd., Bhoopal, India Mark Borman University of Sydney, Australia Erwin Fielt Queensland University of Technology, Brisbane, Australia Ernest Foo Queensland University of Technology, Brisbane, Australia M.P. Gupta Indian Institute of Technology Delhi, India Paul Henman The University of Queensland, Australia Ralf Klischewski German University, Cairo, Egypt Christine Leitner Donau-Universit. at Krems, Austria Miriam Lips Victoria University of Wellington, New Zealand Zoran Milosevic Deontic, Brisbane, Australia Oystein Sabo University of Agder, Norway Jochen Scholl University of Washington, Seattle, USA Leif Skiftenes University of Agder, Norway Weerakoddy Vishanth Brunel University Business School, West London, UK Dirk Werth DFKI, Saarbruc . . ken, Germany Maria Wimmer University Koblenz-Landau, Germany EGES Subreviewers Alexandra Chapko, Andreas Emrich and Marc Graessle German Research Center for Arti?cial Intelligence, Saarbruc .. ken, Germany Kristof Hamann, Kai Jander, Ante Vilenica and Sonja Zaplata University of Hamburg, Germany Global Information Systems Processes (GISP 2010) GISP Co-chairs Jan Pries-Heje Roskilde University, Denmark

Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world' s leading BPM thought leaders. This first volume focuses on arriving at a sound definition of BPM approaches and examines BPM methods and process-aware information systems. As such, it provides guidance for the integration of BPM into corporate methodologies and information systems. Each chapter has been contributed by leading international experts. Selected case studies complement their views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM. The second edition of this handbook has been significantly revised and extended. Each chapter has been updated to reflect the most current developments. This includes in particular new technologies such as in-memory data and process management, social media and networks. A further focus of this revised and extended edition is on the actual deployment of the proposed theoretical concepts. This volume includes a number of entire new chapters from some of the world's leading experts in the domain of BPM.

Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world's leading BPM thought leaders. This second volume focuses on the managerial and organizational challenges of BPM such as strategic and cultural alignment, governance and the education of BPM stakeholders. As such, this book provides concepts and methodologies for the integration of BPM. Each chapter has been contributed by leading international experts. Selected case studies complement their views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM. The second edition of this handbook has been significantly revised and extended. Each chapter has been updated to reflect the most current developments. This includes in particular new technologies such as in-memory data and process management, social media and networks. A further focus of this revised and extended edition is on the actual deployment of the proposed theoretical concepts. This volume includes a number of entire new chapters from some of the world's leading experts in the domain of BPM.  

Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world's leading BPM thought leaders. This second volume focuses on the managerial and organizational challenges of Business Process Management such as strategic and cultural alignment, governance and the education of BPM stakeholders. As such, this book provides concepts and methodologies for the integration of BPM. Each chapter has been contributed by leading international experts. Selected case studies complement their views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM.

Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world' s leading BPM thought leaders. This first volume focuses on arriving at a sound definition of Business Process Management approaches and examines BPM methods and process-aware information systems. As such, it provides guidance for the integration of BPM into corporate methodologies and information systems. Each chapter has been contributed by leading international experts. Selected case studies complement these views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM.

This book constitutes the refereed proceedings of the 5th International Conference on Business Process Management, BPM 2007, held in Brisbane, Australia, in September 2007.

The 21 revised full papers, 1 industrial paper, and 8 short papers presented were carefully reviewed and selected from 152 submissions. The papers are organized in topical sections on business process maturity and performance, business process modeling, case studies, compliance and change, process configuration and execution, formal foundations of BPM, business process mining, and semantic issues in BPM.

Prozessmanagement, nunmehr in der siebten Auflage, ist das Standardwerk zur Gestaltung prozessorientierter Unternehmen. Der Leitfaden zur Einfuhrung, Umsetzung und kontinuierlichen Weiterentwicklung des Prozessmanagements ist konsequent praxisorientiert, wird aber zugleich hinsichtlich des State-of-the-Art in den Bereichen Organisationslehre und Informationsmanagement kritisch reflektiert. Das Prozessmanagement folgt den einzelnen Phasen eines Vorgehensmodells, das sich in der Praxis vielfach bewahrt hat. Der Projektablauf wird anhand einer durchgehenden Fallstudie, dem Prozessmanagementprojekt eines modernen Dienstleistungsunternehmens, beschrieben. Checklisten fassen die abgeleiteten Handlungsempfehlungen fur jede Projektphase zusammen.

Neben den bekannten Anwendungsgebieten der Prozessmodellierung wie Supply Chain Management, Customer Relationship Management, Simulation, ERP-Einfuhrung und Workflowmanagement werden in der vorliegenden Auflage auch Konzepte zur Wirtschaftlichkeitsrechnung, Risikomanagement und Optimierung von Geschaftsprozessen vorgestellt. Verschiedene aktuelle Fallstudien zeigen die vielfaltigen Anwendungsmoglichkeiten der aufgezeigten Konzepte des Prozessmanagements."

This book is a sequel and extension to the book "Business Process Management Cases", published in its first edition by Springer in 2018. It adds 22 new cases for practitioners and educators to showcase and study Business Process Management (BPM). The BPM cases collection is dedicated to providing a contemporary and comprehensive, industry-agnostic insight into the realities of BPM. In particular it focuses on the lessons that only authentic cases can provide. The experiences documented cover both, the positive impact of deploying BPM as well as the lessons learnt from failed attempts. Each case takes a holistic approach and by doing so, each chapter recognizes that BPM in practice is a multidimensional endeavor covering strategy to operations, systems and infrastructure, governance and culture, models and running processes. This volume also introduces a new device to plan and scope BPM initiatives: the BPM Billboard. The Billboard helps professionals to link BPM projects to the corporate strategy and to build the organizational capabilities to reach such strategic directive. Digital technologies do not just facilitate innovative process designs, but enable entire new strategic options. This book provides a contemporary and comprehensive overview of how to create process-enabled strategies in an opportunity-rich environment. Martin Petry, Hilti CIO This is the first book to present the BPM Billboard - A new management tool to plan and scope BPM initiatives. The Billboard together with the insightful real-world cases offers valuable guidance towards BPM success from a holistic perspective. Gero Decker, Signavio CEO

"Process Management" is a compendium for modern design of process-oriented companies. A hands-on approach to introducing, realizing and continually administering process management is presented with a thoroughly critical reflection of the necessary activities regarding the state-of-the-art of organization theory and information management. This is done by following the individual stages of a process model which has already successfully been proved in practice. The progress of the project is described by a continuous case study, which is the process management project of a modern service company. The included recommendations are summarized in a series of checklists for each stage of the project.

Michael Rosemann stellt mit den Grundsatzen ordnungsmassiger Modellierung (GoM) einen Ordnungsrahmen vor, mit dem Gestaltungsempfehlungen fur eine bedarfsgerechte Prozessmodellierung entworfen werden konnen."

Entsprechend den zwei Forschungsschwerpunkten der Referenzmodellierung, der Konstruktion und der Anwendung von Referenzmodellen, ist das Buch gegliedert. Im ersten Teil wird das ARIS-Konzept und die Nutzbarkeit des Ansatzes fur die Referenzmodellierung thematisiert. Der Pluralismus von Modellen wird aufgegriffen, und es wird diskutiert, wie Referenzmodelle, die unterschiedliche Zwecke erfullen sollen, zu erstellen sind. Die Multiperspektivitat von Referenzmodellen wird aus Sicht eines Tool-Herstellers eroertert. Der zweite Teil ist der Nutzung von Referenzmodellen gewidmet, worin Referenzmodelle fur Anwendungs- und fur Organisationszwecke untersucht werden. Es wird aufgezeigt, wie ein Mittelweg zwischen Standard- und Individualsoftware gestaltet werden koennte. Business Objekte als zentraler Betrachtungsgegenstand des SAP Referenzmodells werden vorgestellt und die Nutzung von Referenz-Anwendungssystemmodellen bei der Einfuhrung von Standardsoftware fokussiert.

Logistik und CIM nehmen mit unterschiedlichem Schwerpunkt die proze orientierte Gestaltung betrieblicher Abl{ufe f}r sich in Anspruch. Ziel des Buches ist es, das unkoordinierte Nebeneinander der beiden Konzepteaufzuheben und durch eine gleichzeitige und abgestimmte Betrachtung des Material- und Informationsflusses die wechselseitigen Beziehungen aufzuzeigen. Als Betrachtungsgegenstand der Logistik wird ausschlie lich der Materialflu definiert, CIM wird als Konzept derGestaltung des Informationsflusses vorgestellt. Unter Zugrundelegung einer funktional definierten Logistik werden f}r die Bereiche Beschaffung, Produktion, Distribution und Entsorgung ad{quate M-glichkeiten der informationsflu technischen Unterst}tzung der jeweils anfallenden logistischen Aufgaben dargestellt ("Logistik aus Sicht des CIM"). Das Kapitel "CIM aus Sicht der Logistik" behandelt Integrationsaufgaben im Zusammenhang mit logistischen Fragestellungen, die funktions}bergreifenden Charakter haben. Hierunter ist u.a. die logistikgerechte Gestaltung der Produktionsplanung und -steuerung, der Konstruktion, der Arbeitsplanung und der CAM-Funktionen zu verstehen. Des weiteren wird untersucht, welchen Beitrag Logistik undCIM bei der Einbindung von gruppenzentrierten Organisationsformen - sowohl in der allgemeinen Form der Fertigungsinsel als auch in der technischen Auspr{gung eines flexiblen Fertigungssystems - in das betriebliche Umfeld leisten. Insbesondere durch die Betrachtung aktueller Themen (z.B. Entsorgungslogistik, Mobilkommunikation) und innovativer Aspekte (z.B. logistikgerechte Konstruktion) sowie die Einordnung aktueller Unternehmensstrategien (Lean Production, Total Quality Management) wendet sich dieses Buch nicht nur an den Studenten der Wirtschaftsinformatik und der Betriebswirtschaftslehre, sondern ist auch vonhoher praktischer Relevanz in der betrieblichen Umsetzung der Konzepte.