"Process Management" is a compendium for modern design of
process-oriented companies. A hands-on approach to introducing,
realizing and continually administering process management is
presented with a thoroughly critical reflection of the necessary
activities regarding the state-of-the-art of organization theory
and information management. This is done by following the
individual stages of a process model which has already successfully
been proved in practice. The progress of the project is described
by a continuous case study, which is the process management project
of a modern service company. The included recommendations are
summarized in a series of checklists for each stage of the project.
General
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