The seventh edition of Strategic Planning for Public Relations maintains its status as a leading text to guide students in developing successful public relations campaigns.

Deborah Silverman and Ronald Smith bring their experience as instructors and public relations professionals to the book, providing clear, step-by-step guidance on how to plan and implement strategic communications campaigns. This new edition includes diverse examples of current cases along with classic cases that stand the test of time. It includes new “Ethics Minutes” scenarios in each step, a new research step, and examples of award-winning public relations campaigns. It also significantly increases information on social media and features a reformatting of the tactics step into four separate parts based on the PESO model (paid media, earned media, shared media, and owned media).

As a leader in teaching public relations strategy, this text is ideal for students in upper division undergraduate and graduate courses in public relations strategy and campaigns.

Complementing the book are online resources for both students and instructors. For students: step overviews, useful links to professional organizations and resources, checklists for the ten steps in the planning process, and two sample campaigns. For instructors: an instructors’ manual, PowerPoint slides, sample syllabi, a critique evaluation worksheet, and checklists for the ten steps in the planning process. For these online resources, please visit www.routledge.com/9781032391168 .

Table of Contents

Preface

Who Uses This Textbook?

New to This Seventh Edition

Online Resources for Faculty and Students

Acknowledgments

About the Authors

Introduction

Structure of This Book

Public Relations as Part of Management

Strategic Communication

Integrated Communication

Public Relations

Marketing Communication

Merging Communication Functions

Controversy about Integrated Communication

Benefits of Ethical Public Relations

Public Relations in the Public Interest

Advertising

PESO (Paid, Earned, Shared, and Owned Media)

Paid Media

Earned Media

Shared Media

Owned Media

Blending Categories

Step-by-Step Planning

Phase One: Formative Research

Phase Two: Strategy

Phase Three: Tactics

Phase Four: Evaluative Research

Effective Creativity

Roadmap to Success

Works Cited

Phase One: Formative Research

Step 1. Analyzing the Situation

Public Relations Situation

Learning From Research

Best Practice

Finding Consensus

Communicating with Clients

Issues Management

Risk Management

Crisis Management

Reputation Management

Ethics and Public Relations

Ethical Shortcomings

Ethics Minute

What’s Next?

Planning Example 1: Analyzing the Situation

Checklist 1: Public Relations Situation

Ethics Minute Answer Key

Works Cited

Step 2. Choosing Research Methods

Can I Do My Own Research?

Research Ethics

Ethical Treatment of People

Ethical Use of Research Data

Sampling

Nonprobability Sampling

Probability Sampling

Sampling Error and Sample Size

Primary Research and Secondary Research

Secondary Research

Secondary Information Sources

Primary Research

Surveys

Focus Groups

Interviews

Content Analysis

Closing Thoughts about Research

Ethics Minute

What’s Next?

Planning Example 2: Choosing Research Methods

Checklist 2: Research Methods

Ethics Minute Answer Key

Works Cited

Step 3. Analyzing the Organization

Structure of Organizations

Situation Analysis

Internal Environment

Public Perception

Promoting Perception

External Environment

Ethics Minute

What’s Next?

Planning Example 3: Analyzing the Organization

Checklist 3A: Internal Environment

Checklist 3B: Public Perception

Checklist 3C: External Environment

Ethics Minute Answer Key

Works Cited

Step 4. Analyzing the Publics

Public

Public, Market, Audience, Stakeholder

Interrelationships

Characteristics of Publics

Categories of Publics

Intercessory Public

Opinion Leader

Vocal Activist

Key Public

Diversity, Equity, and Inclusion in Public Relations

Planning Example 4A: Identifying Publics

Checklist 4A: Publics

Analyzing Key Publics

Stage of Development

Characteristics of Key Publics

Stereotype

Native American Stereotype

Arab Americans and American Muslims

Italian American Stereotype

Asian American Stereotype

LGBTQ Stereotype

Cultural Context

Rethinking Your Publics

Benefit Statement

Ethics Minute

What’s Next?

Planning Example 4B: Analyzing Key Publics

Checklist 4B: Key Publics

Ethics Minute Answer Key

Works Cited

Phase Two: Strategy

Step 5. Creating Positioning Statements, Goals, and Objectives

Positioning

Research for Positioning

Ethics of Positioning

Goal

Objective

Elements of Objectives

Hierarchy of Objectives

Developing Objectives

Writing Objectives

Ethics Minute

What’s Next?

Planning Example 5: Creating Positioning Statements, Goals, and Objectives

Checklist 5: Positioning Statements, Goals, and Objectives

Ethics Minute Answer Key

Notes

Works Cited

Step 6. Choosing Proactive and Reactive Strategies

Proactive Strategy

Reactive Strategy

Proactive Strategy 1: Action

Organizational Performance

Audience Engagement

Special Event

Alliance, Coalition, Partnership

Sponsorship

Strategic Philanthropy

Corporate Social Responsibility

Volunteerism

Activism

Proactive Strategy 2: Communication

Publicity

Newsworthy Information

Misinformation, Disinformation, and Fake News

Generating News

Celebrity Endorsements

Congressional Testimony

News Peg

Transparent Communication

Transparency about Public Health: COVID-19 Communication

Reactive Public Relations Strategies

Reactive Strategy 1: Preemptive Action

Prebuttal

Reactive Strategy 2: Offensive Response

Attack

Embarrassment

Shock

Threat

Doubledown

Reactive Strategy 3: Defensive Response

Denial

Excuse

Justification

Strategic Reversal

Reactive Strategy 4: Diversionary Response

Concession

Ingratiation

Disassociation

Relabeling

Reactive Strategy 5: Vocal Commiseration

Concern

Condolence

Regret

Apology

Reactive Strategy 6: Rectifying Behavior

Investigation

Corrective Action

Restitution

Repentance

Reactive Strategy 7: Deliberate Inaction

Strategic Silence

Strategic Ambiguity

Strategic Inaction

Weighing Options and Making Ethical Judgments

Ethics Minute

What’s Next?

Planning Example 6: Proactive and Reactive Strategies

Checklist 6: Proactive and Reactive Strategies

Ethics Minute Answer Key

Works Cited

Step 7. Developing the Message Strategy

Communication Process

Information: Flow of Communication

Persuasion: Attempt to Influence

Dialogue: Quest for Understanding

Rhetorical Tradition of Persuasive Communication

Ethos: Message Source

Credibility: Power to Inspire

Charisma: Power of Personal Charm

Control: Power of Command

Organizational Spokespeople

Celebrity Spokesperson

Company Spokesperson

Spokespeople and Ethics

Paid Endorsements

Planning Example 7A: Selecting Message Source

Checklist 7A: Message Source

Logos: Appeal to Reason

Verbal Evidence

Visual Supporting Evidence

Errors of Logic

Statistics

Pathos: Appeal to Sentiment

Positive Emotional Appeal

Negative Emotional Appeal

Planning Example 7B: Determining Message Appeal

Checklist 7B: Message Appeal

Verbal Communication

Message Structure

Message Content

Nonverbal Communication

Kinesics (Body Language)

Oculesics (Eye Contact)

Proxemics (Social Space)

Haptics (Touching)

Vocalics (Language Cues)

Chronemics (Timing)

Visual and Aural Communication

Symbol

Logo

Physical Artifact

Clothing

People

Mascot

Color

Music

Language

Branding the Strategic Message

Language of Branding

Lessons about Branding

Ethics Minute

What’s Next?

Planning Example 7C: Verbal and Nonverbal Communication

Checklist 7C: Verbal and Nonverbal Communication

Ethics Minute Answer Key

Works Cited

Phase Three: Tactics

Step 8. Selecting Communication Tactics, Part 1: Owned Media

The PESO Model

Owned Media Tactics

Strategy for Owned Media

Digital Media

Electronic Media

Interpersonal Communication

Print and Online Publications

Direct Mail

Ethics Minute

What's Next?

Planning Example 8A: Selecting Owned Media Tactics

Checklist 8A: Owned Media Tactics

Answer Key for Ethics Minute

Works Cited

Step 8. Selecting Communication Tactics, Part 2 – Earned Media

Earned Media Tactics

Strategy for Earned Media

News Media Theories and Public Relations

Television

Radio

News Blog

Newspapers

Magazines

Public Relations and Earned Media

Direct News Subsidy

Indirect News Subsidy

Opinion Subsidy

Interactive Media Engagement

Ethics Minute

What’s Next?

Planning Example 8B: Selecting Earned Media Tactics

Checklist 8B: Earned Media Tactics

Ethics Minute Answer Key

Works Cited

Step 8. Selecting Communication Tactics, Part 3 – Shared Media

Shared Media Tactics

Strategy for Shared Media

Social Networking Sites

Microblogs

Video and Photo Sharing

Livestreaming

Disappearing Content Formats

Instant Messaging

Discussion Forums

Social Audio Platforms

Wikis

Closed/Private Community Groups

Ethics Minute

What’s Next?

Planning Example 8C: Selecting Shared Media Tactics

Checklist 8C: Shared Media Tactics

Ethics Minute Answer Key

Works Cited

Step 8. Selecting Communication Tactics, Part 4 – Paid Media

Paid Media

Strategy for Paid Media

Digital Media Advertising

Television and Radio Advertising

Print Advertising

Out-of-Home Advertising

Promotional Items

Ethics Minute

What’s Next?

Planning Example 8D: Selecting Paid Media Tactics

Checklist 8D: Paid Media Tactics

Ethics Minute Answer Key

Works Cited

Step 9. Implementing the Strategic Plan

Packaging Communication Tactics

Thinking Creatively

Putting the Program Together

Planning Example 9A: Implementing the Strategic Plan

Checklist 9A: Implementing the Strategic Plan

Campaign Plan Book

Campaign Schedule

Frequency of Tactics

Timeline of Tasks

Campaign Budget

Budget Items

Approaches to Budgeting

Fixed Budget

Variable Budget

Full-Cost Budgeting

Optimal Success

Ethics Minute

What’s Next?

Planning Example 9B: Implementing the Strategic Plan

Checklist 9B: Strategic Plan

Ethics Minute Answer Key

Works Cited

Phase Four: Evaluative Research

Step 10. Evaluating the Strategic Plan

What to Evaluate

Design Questions

Methods of Evaluative Research

Evaluation Criteria

When to Evaluate

Approaches to Research Design

Factors in Evaluation Design

How to Evaluate

Judgmental Assessment

Communication Outputs

Evaluating Awareness Objectives

Evaluating Acceptance Objectives

Evaluating Action Objectives

Data Analysis

Ultimate Evaluation: Value-Added Public Relations

Ethics Minute

What’s Next?

Planning Example 10: Evaluating the Strategic Plan

Checklist 10: Evaluation Plan

Ethics Minute Answer Key

Works Cited

Appendix A. Media Engagement

Reputation

Reputation and Performance

Reputation as a Strategic Tool

Reputation Management

Reputation and News Media

Reputation as a Participant Activity

Headlines and Bottom Lines

Media Relations

Media Relations…from the Media Side

Media Relations…from the Organization Side

Media Relations…from Both Sides

Reputational Bumps and Bruises

Points for Consideration

Credibility

Interview Setting

If You Are Asked for an Interview

Dress for Interview Success

Interview Posture

Interview Planning

Preparing for an Interview

Be-Attitudes for Interview Success

Interview Attitude

Communicating during an Interview

Problem Interviews

After an Interview

Appendix B. Crisis Communication

Types of Crises

Sudden vs Smoldering Crises

Crisis Strategy

Crisis Messaging

Preparing for Crises

Appendix C. Example of a Content Analysis

Example of a Content Analysis

Appropriate Topic

Population and Sample

Unit of Analysis

Mechanics of Study

Data Reporting

Data Analysis

Recommendations

Glossary

Index







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