ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework - ITIL 4 - has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporates new ways of working. ITIL 4 has evolved to a value system-focused approach that can be integrated with other management practices and ways of working, such as Agile and DevOps. Its end-to-end digital operation model has been designed to help IT teams create, deliver and operate technical products and services that fit their organisation's wider business strategy. ITIL(R) 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. The book offers practical tips - based on the author's extensive experience - for applying service management in the real world, with symbols used throughout to highlight which content is related to the ITIL 4 Foundation syllabus and which is not. Ideal for self-study candidates and training participants, ITIL 4 Essentials will prove a helpful companion to their studies and a practical aid for their professional development. Project managers, contractors or consultants with limited study time will also find it essential to their part-time education. This second edition has been updated to align with amendments to the ITIL(R) 4 Foundation syllabus, including: Replacing 'change control' with 'change enablement' throughout; The removal of 'IT' from the definition of a change; and Updating definitions for customer, sponsor and user. A perfect companion before, during and after your ITIL exam - buy your copy today. ITIL(R) is a registered trademark of AXELOS Limited. All rights reserved. This book is an official AXELOS licensed product.

In "SharePoint 2003 Advanced Concepts," two world-class SharePoint consultants show how to make SharePoint " jump through hoops" for you-and do exactly what you want. Jason Nadrowski and Stacy Draper have built some of the most diverse SharePoint enterprise implementations. Now, drawing on their extraordinary " in the trenches" experience, they present solutions, techniques, and examples you simply won' t find anywhere else. "SharePoint 2003 Advanced Concepts" addresses every facet of SharePoint customization, from site definitions and templates to document libraries and custom properties. The authors cover both Windows SharePoint Services and SharePoint Portal Server 2003 and illuminate SharePoint' s interactions with other technologies-helping you troubleshoot problems far more effectively. Next time you encounter a tough SharePoint development challenge, don' t waste time: get your proven solution right here, in "SharePoint 2003 Advanced Concepts," - Construct more powerful site and list templates - Control how SharePoint uses ghosted and unghosted pages - Use custom site definitions to gain finer control over your site - Build list definitions with custom metadata, views, and forms - Troubleshoot WEBTEMP, ONET.XML, SCHEMA.XML, SharePoint databases, and their interactions - Create custom property types to extend SharePoint' s functionality - Integrate with other systems and SharePoint sites so that you can use their information more effectively - Customize themes and interactive Help, one step at a time - Customize email alerts and system notifications - Extend the capabilities of document libraries - Control document display and behavior based on extensions

An up-close account from the world’s first metaverse-embedded reporter In Making a Metaverse That Matters: From Snow Crash & Second Life to A Virtual World Worth Fighting For, the celebrated author of The Making of Second Life and Game Design Secrets, Wagner James Au, delivers an engrossing exploration of how nascent metaverse platforms have already captured the imagination of millions. Featuring powerful stories and dozens of incisive interviews with insiders including Metaverse creator Neal Stephenson himself, the author uses his unique, grassroots-level perspective as the first reporter embedded in a metaverse platform. Readers will learn about: How to understand and define the Metaverse and cut through the many myths and misconceptions around it. A behind-the-scenes account of launching Second Life, the first metaverse platform to achieve mainstream awareness, and what its many controversies teach us. Where current platforms Meta, Roblox, Fortnite, VRChat, and Lamina1, Neal Stephenson’s own metaverse startup, fit in the ecosystem. How to address the many dangers inherent in the Metaverse before it becomes central to the Internet. Perfect for XR industry members and indie creatives, Making a Metaverse That Matters is also for tech professionals, virtual world communities, and anyone interested in the future of culture and commerce.

This textbook intends to be a comprehensive and substantially self-contained two-volume book covering performance, reliability, and availability evaluation subjects. The volumes focus on computing systems, although the methods may also be applied to other systems. The first volume covers Chapter 1 to Chapter 14, whose subtitle is ``Performance Modeling and Background". The second volume encompasses Chapter 15 to Chapter 25 and has the subtitle ``Reliability and Availability Modeling, Measuring and Workload, and Lifetime Data Analysis". This text is helpful for computer performance professionals for supporting planning, design, configuring, and tuning the performance, reliability, and availability of computing systems. Such professionals may use these volumes to get acquainted with specific subjects by looking at the particular chapters. Many examples in the textbook on computing systems will help them understand the concepts covered in each chapter. The text may also be helpful for the instructor who teaches performance, reliability, and availability evaluation subjects. Many possible threads could be configured according to the interest of the audience and the duration of the course. Chapter 1 presents a good number of possible courses programs that could be organized using this text. Volume II is composed of the last two parts. Part III examines reliability and availability modeling by covering a set of fundamental notions, definitions, redundancy procedures, and modeling methods such as Reliability Block Diagrams (RBD) and Fault Trees (FT) with the respective evaluation methods, adopts Markov chains, Stochastic Petri nets and even hierarchical and heterogeneous modeling to represent more complex systems. Part IV discusses performance measurements and reliability data analysis. It first depicts some basic measuring mechanisms applied in computer systems, then discusses workload generation. After, we examine failure monitoring and fault injection, and finally, we discuss a set of techniques for reliability and maintainability data analysis.

Includes case studies illustrating the business processes that underlines the use of big data and health analytics to improve healthcare delivery Discusses AI based smart paradigms for reliable predictions of infectious disease dynamics which can help or prevent disease transmission Highlights the different aspects of using extended reality for diverse healthcare applications and aggregates the current state of research Offers intelligent models of the smart recommender system for personal well-being services and computer-aided drug discovery and design methods Presents novel innovative techniques for extracting user social behavior known as sentiment analysis for healthcare related purposes

The field and topic of optimization is not only a very hot topic now, it is morphing into new approaches. Presents a very contemporary approach. Appeal to mathematicians, yet will also find use in computer science and engineering, especially in operations research. Practical approach presents a framework to be used by students and professionals alike to tackle models needed for various applications and solutions.

The Lean Approach to Digital Transformation: From Customer to Code and From Code to Customer is organized into three parts that expose and develop the three capabilities that are essential for a successful digital transformation: 1. Understanding how to co-create digital services with users, whether they are customers or future customers. This ability combines observation, dialogue, and iterative experimentation. The approach proposed in this book is based on the Lean Startup approach, according to an extended vision that combines Design Thinking and Growth Hacking. Companies must become truly "customer-centric", from observation and listening to co-development. The revolution of the digital age of the 21st century is that customer orientation is more imperative -- the era of abundance, usages rate of change, complexity of experiences, and shift of power towards communities -- are easier, using digital tools and digital communities. 2. Developing an information system (IS) that is the backbone of the digital transformation - called "exponential information system" to designate an open IS (in particular on its borders), capable of interfacing and combining with external services, positioned as a player in software ecosystems and built for processing scalable and dynamic data flows. The exponential information system is constantly changing and it continuously absorbs the best of information processing technology, such as Artificial Intelligence and Machine Learning. 3. Building software "micro-factories" that produce service platforms, which are called "Lean software factories." This "software factory" concept covers the integration of agile methods, tooling and continuous integration and deployment practices, a customer-oriented product approach, and a platform approach based on modularity, as well as API-based architecture and openness to external stakeholders. This software micro-factory is the foundation that continuously produces and provides constantly evolving services. These three capabilities are not unique or specific to this book, they are linked to other concepts such as agile methods, product development according to lean principles, software production approaches such as CICD (continuous integration and deployment) or DevOps. This book weaves a common frame of reference for all these approaches to derive more value from the digital transformation and to facilitate its implementation. The title of the book refers to the "lean approach to digital transformation" because the two underlying frameworks, Lean Startup and Lean Software Factory, are directly inspired by Lean, in the sense of the Toyota Way. The Lean approach is present from the beginning to the end of this book -- it provides the framework for customer orientation and the love of a job well done, which are the conditions for the success of a digital transformation.

Features cross-disciplinary exchange among psychologists, criminologists, and computer scientists addressing fraud, scams, and financial abuse Includes discussion of the 'Next Frontiers' in research and important insights on how to create solutions

Advanced Android (TM) Application Development, Fourth Edition, is the definitive guide to building robust, commercial-grade Android apps. Systematically revised and updated, this guide brings together powerful, advanced techniques for the entire app development cycle, including design, coding, testing, debugging, and distribution. With the addition of quizzes and exercises in every chapter, it is ideal for both professional and classroom use. An outstanding practical reference for the newest Android APIs, this guide provides in-depth explanations of code utilizing key API features and includes downloadable sample apps for nearly every chapter. Together, they provide a solid foundation for any modern app project. Throughout, the authors draw on decades of in-the-trenches experience as professional mobile developers to provide tips and best practices for highly efficient development. They show you how to break through traditional app boundaries with optional features, including the Android NDK, Google Analytics and Android Wear APIs, and Google Play Game Services. New coverage in this edition includes Integrating Google Cloud Messaging into your apps Utilizing the new Google location and Google Maps Android APIs Leveraging in-app billing from Google Play, as well as third-party providers Getting started with the Android Studio IDE Localizing language and using Google Play App Translation services Extending your app's reach with Lockscreen widgets and DayDreams Leveraging improvements to Notification, Web, SMS, and other APIs Annuzzi has released new source code samples for use with Android Studio. The code updates are posted to the associated blog site: http://advancedandroidbook.blogspot.com/ This title is an indispensable resource for intermediate- to advanced-level Java programmers who are now developing for Android, and for seasoned mobile developers who want to make the most of the new Android platform and hardware. This revamped, newly titled edition is a complete update of Android (TM) Wireless Application Development, Volume II: Advanced Topics, Third Edition.

Learn How the Photography Pros Do it!"Marc's new book is an all-in-one, easily accessible handbook drawn from his huge library of interviews with top photographers and packed with information that can be put into action immediately." Chase Jarvis, Multi-award-winning photographer and CEO/Founder of CreativeLive. #1 Best Seller in Photography Photography tips from professional photography masters. Easy-to-understand photography tips for beginners and amateurs all in one compact book that fits into your camera bag. Included are tips on landscape, wedding, lifestyle, sports, animal, portrait, still life, and iPhone photography. Take stunning pictures. Learn professional photography tips and tricks from masters of this art form. In Advancing Your Photography, Marc Silber provides the definitive handbook that takes you through the entire process of becoming an accomplished photographer. From teaching you the basics to exploring the stages of the full "cycle of photography," he makes it easy for you to master the art form and create stunning pictures. Begin a lifetime of enjoyment and satisfaction. Photography and the technology associated with it is constantly evolving, but the fundamentals remain the same. Advancing Your Photography can start you on a lifetime of enjoying the art of photography. Advancing Your Photography features: Top tips from iconic photographers and many other leading professional photography masters of today Numerous step-by-step examples Guidance on training your eye to see composition with emotional impact Tips on mastering the key points of operating your camera like a pro Secrets to processing your images to professional standards If you have enjoyed photography books such as Understanding Exposure, Extraordinary Everyday Photography, Learning to See Creatively, or Marc Silber's Create, you will love Advancing Your Photography.

Quickly and efficiently prepare for the Google Associate Cloud Engineer certification with the proven Sybex method In the newly updated Second Edition of Google Cloud Certified Associate Cloud Engineer Study Guide, expert engineer and tech educator Dan Sullivan delivers an essential handbook for anyone preparing for the challenging Associate Cloud Engineer exam offered by Google and for those seeking to upgrade their Google Cloud engineering skillset. The book provides readers with coverage of every domain and competency tested by the Associate Cloud Engineer exam, including how to select the right Google compute service from the wide variety of choices, how to choose the best storage option for your services, and how to implement appropriate security controls and network functionality. This guide also offers: A strong emphasis on transforming readers into competent, job-ready applicants, with a focus on building skills in high demand by contemporary employers Concrete test-taking strategies, techniques, and tips to help readers conquer exam anxiety Complimentary access to a comprehensive online learning environment, complete with practice tests A must-have resource for practicing and aspiring Google Cloud engineers, Google Cloud Certified Associate Cloud Engineer Study Guide allows you to prepare for this challenging certification efficiently and completely.

The fast and easy way to get things done with Office Perplexed by PowerPoint? Looking to excel at Excel? From Access to Word and every application in between this all-encompassing guide provides plain-English guidance on mastering the entire Microsoft Office suite. Through easy-to-follow instruction, you'll quickly get up and running with Excel, Word, PowerPoint, Outlook, Access, Publisher, Charts and Graphics, OneNote, and more and make your work and home life easier, more productive, and more streamlined. Microsoft Office is the leading productivity tool in the world. From word processing to business communication to data crunching, it requires a lot of knowledge to operate it let alone master it. Luckily, Office 2016 All-in-One For Dummies is here to deliver the breadth of information you need to complete basic tasks and drill down into Office's advanced features. * Create customized documents and add graphic elements, proofing, and citations in Word * Build a worksheet, create formulas, and perform basic data analysis in Excel * Create a notebook and organize your thoughts in Notes * Manage messages, tasks, contacts, and calendars in Outlook Clocking in at over 800 pages, Office 2016 All-in-One For Dummies will be the singular Microsoft Office resource you'll turn to again and again.

Tribal Knowledge from the Best in Cybersecurity Leadership The Tribe of Hackers series continues, sharing what CISSPs, CISOs, and other security leaders need to know to build solid cybersecurity teams and keep organizations secure. Dozens of experts and influential security specialists reveal their best strategies for building, leading, and managing information security within organizations. Tribe of Hackers Security Leaders follows the same bestselling format as the original Tribe of Hackers, but with a detailed focus on how information security leaders impact organizational security. Information security is becoming more important and more valuable all the time. Security breaches can be costly, even shutting businessesand governments down, so security leadership is a high-stakes game. Leading teams of hackers is not always easy, but the future of your organization may depend on it. In this book, the world's top security experts answer the questions that Chief Information Security Officers and other security leaders are asking, including: What's the most important decision you've made or action you've taken to enable a business risk? How do you lead your team to execute and get results? Do you have a workforce philosophy or unique approach to talent acquisition? Have you created a cohesive strategy for your information security program or business unit? Anyone in or aspiring to an information security leadership role, whether at a team level or organization-wide, needs to read this book. Tribe of Hackers Security Leaders has the real-world advice and practical guidance you need to advance your cybersecurity leadership career.

The categorisation of analytical projects could help to simplify complexity reasonably and, at the same time, clarify the critical aspects of analytical initiatives. But how can this complex work be categorized? What makes it so complex? Data Analytics Initiatives: Managing Analytics for Success emphasizes that each analytics project is different. At the same time, analytics projects have many common aspects, and these features make them unique compared to other projects. Describing these commonalities helps to develop a conceptual understanding of analytical work. However, features specific to each initiative affects the entire analytics project lifecycle. Neglecting them by trying to use general approaches without tailoring them to each project can lead to failure. In addition to examining typical characteristics of the analytics project and how to categorise them, the book looks at specific types of projects, provides a high-level assessment of their characteristics from a risk perspective, and comments on the most common problems or challenges. The book also presents examples of questions that could be asked of relevant people to analyse an analytics project. These questions help to position properly the project and to find commonalities and general project challenges.

The COVID-19 pandemic has had so many unprecedented consequences. The great global shift from office work to remote work is one such consequence, with which many information security professionals are struggling. Office workers have been hastily given equipment that has not been properly secured or must use personal devices to perform office work. The proliferation of videoconferencing has brought about new types of cyber-attacks. When the pandemic struck, many organizations found they had no, or old and unworkable, business continuity and disaster recovery plans. Business Recovery and Continuity in a Mega Disaster: Cybersecurity Lessons Learned from the COVID-19 Pandemic reviews the COVID-19 pandemic and related information security issues. It then develops a series of lessons learned from this reviews and explains how organizations can prepare for the next global mega disaster. The following presents some of the key lessons learned: The lack of vetting for third party suppliers and vendors The lack of controls surrounding data privacy, especially as it relates to the personal identifiable information (PPI) data sets The intermingling of home and corporate networks The lack of a secure remote workforce The emergence of supply chain attacks (e.g., Solar Winds) To address the issues raised in these lessons learned, CISOs and their security teams must have tools and methodologies in place to address the following: The need for incident response, disaster recovery, and business continuity plans The need for effective penetration testing The importance of threat hunting The need for endpoint security The need to use the SOAR model The importance of a zero-trust framework This book provides practical coverage of these topics to prepare information security professionals for any type of future disaster. The COVID-19 pandemic has changed the entire world to unprecedented and previously unimaginable levels. Many businesses, especially in the United States, were completely caught off guard, and they had no concrete plans put into place, from a cybersecurity standpoint, for how to deal with this mega disaster. This how-to book fully prepares CIOs, CISOs, and their teams for the next disaster, whether natural or manmade, with the various lessons that have been learned thus far from the COVID-19 pandemic.

Focusing on how visual information is represented, stored and extracted in the human brain, this book uses cognitive neural modeling in order to show how visual information is represented and memorized in the brain. Breaking through traditional visual information processing methods, the author combines our understanding of perception and memory from the human brain with computer vision technology, and provides a new approach for image recognition and classification. While biological visual cognition models and human brain memory models are established, applications such as pest recognition and carrot detection are also involved in this book. Given the range of topics covered, this book is a valuable resource for students, researchers and practitioners interested in the rapidly evolving field of neurocomputing, computer vision and machine learning.

- the author is in the BIMA Hall of Fame and is Chief Technology & Innovation Officer at Ernst & Young - the book explains the current state of AI and how it is governed, as well as detailing five potential futures involving AI and providing a clear Roadmap to manage the future of AI - easy and fun to read

This textbook is a comprehensive introduction to applied spatial data analysis using R. Each chapter walks the reader through a different method, explaining how to interpret the results and what conclusions can be drawn. The author team showcases key topics, including unsupervised learning, causal inference, spatial weight matrices, spatial econometrics, heterogeneity and bootstrapping. It is accompanied by a suite of data and R code on Github to help readers practise techniques via replication and exercises. This text will be a valuable resource for advanced students of econometrics, spatial planning and regional science. It will also be suitable for researchers and data scientists working with spatial data.

Bungie presents the Destiny Grimoire Anthology, a must-have collectible lore compendium designed and assembled for Destiny's devoted and enlightened scholars and lore lovers, as well as fans of fantasy and science fiction storytelling. Until now, the myths, mysteries, and machinations of the Destiny universe were found hidden throughout the worlds - enticing threads that hinted at a greater tapestry. The Destiny Grimoire Anthology weaves tales from multiple sources together for the first time, casting new light on Destiny's most legendary heroes, infamous villains, and their greatest moments of triumph and tragedy. Each unique volume intends to illuminate a facet of the world, and the complete anthology will confirm and challenge players' thoughts and assumptions on what it means to be a Guardian, offering new and differing perspectives on the cosmic war that rages between the Traveler and its ancient enemies.

Becoming a Teacher offers a broad context for understanding education, addressing issues such as social justice, educational ideology and teacher well-being and identity. The theoretical content is balanced with practical advice for the classroom on topics such as assessment for learning, behaviour management, differentiation and curriculum planning. Becoming a Teacher draws extensively on contemporary research and empirical evidence to support critical reflection about learning and teaching. Encouraging the reader to reflect on their own knowledge and beliefs, it explores some of the complex social and cultural dimensions that influence professional learning and practice. Becoming a Teacher's approach chimes with the commonly accepted recognition that all those involved in the education of young people should take a research-informed approach towards classroom practice. The substantial rethinking that has informed this sixth edition means the Becoming a Teacher continues to provide invaluable support, guidance and insight for all those training to be secondary teachers and a rich resource for students undertaking undergraduate or postgraduate education studies programmes.

In this book, fundamental theories and engineering designs of NOMA are organically blended, with comprehensive performance evaluations from both link level and system level simulations.

'We need more warriors like Carrie' TARANA BURKE, founder of the MeToo movement 'In the age of doxxing, revenge porn, and misogynist trolls, this book is required reading' ESQUIRE Nobody's Victim is an unflinching look at a hidden world most people don't know exists-one of stalking, blackmail, and sexual violence, online and off-and the incredible story of how one lawyer, determined to fight back, turned her own hell into a revolution. Nobody's Victim invites readers to join Carrie Goldberg on the front lines of the war against sexual violence and privacy violations as her law firm sues the hell out of tech companies, schools, and sexual predators. Her battleground is the courtroom; her crusade is to transform clients from victims into warriors. In gripping detail, Carrie shares the diabolical ways her clients are attacked and how she, through her unique combination of relentless advocacy, badass risk-taking, and unique client-empowerment, pursues justice for them all. There is the ex-boyfriend who made fake bomb threats in a client's name, causing a national panic; the girl who was sexually assaulted on school grounds and then suspended when she reported the attack; and the guy who used a dating app to send more than 1,200 men to his ex's home and office for sex. Carrie also shares her own shattering story about why she began her work and became the lawyer she needed. Riveting and essential, Nobody's Victim is a bold and timely analysis of victim protection in the era of the Internet. This book is an urgent warning of a coming crisis, a predictor of imminent danger, and a weapon to take back control and protect ourselves-both online and off. 'A rallying cry for privacy justice . . . chilling . . . take-no-prisoners and warmly gregarious' New York Times *Perfect for fans of She Said by Jodi Kantor and Megan Twohey, The Whisper Network by Chandler Baker and The Good Fight*

The newest addition to the Harris and Harris family of Digital Design and Computer Architecture books, this RISC-V Edition covers the fundamentals of digital logic design and reinforces logic concepts through the design of a RISC-V microprocessor. Combining an engaging and humorous writing style with an updated and hands-on approach to digital design, this book takes the reader from the fundamentals of digital logic to the actual design of a processor. By the end of this book, readers will be able to build their own RISC-V microprocessor and will have a top-to-bottom understanding of how it works. Beginning with digital logic gates and progressing to the design of combinational and sequential circuits, this book uses these fundamental building blocks as the basis for designing a RISC-V processor. SystemVerilog and VHDL are integrated throughout the text in examples illustrating the methods and techniques for CAD-based circuit design. The companion website includes a chapter on I/O systems with practical examples that show how to use SparkFun's RED-V RedBoard to communicate with peripheral devices such as LCDs, Bluetooth radios, and motors. This book will be a valuable resource for students taking a course that combines digital logic and computer architecture or students taking a two-quarter sequence in digital logic and computer organization/architecture.

"The first edition of Deep Learning with Python is one of the best books on the subject. The second edition made it even better." - Todd Cook The bestseller revised! Deep Learning with Python, Second Edition is a comprehensive introduction to the field of deep learning using Python and the powerful Keras library. Written by Google AI researcher Francois Chollet, the creator of Keras, this revised edition has been updated with new chapters, new tools, and cutting-edge techniques drawn from the latest research. You'll build your understanding through practical examples and intuitive explanations that make the complexities of deep learning accessible and understandable. about the technology Machine learning has made remarkable progress in recent years. We've gone from near-unusable speech recognition, to near-human accuracy. From machines that couldn't beat a serious Go player, to defeating a world champion. Medical imaging diagnostics, weather forecasting, and natural language question answering have suddenly become tractable problems. Behind this progress is deep learning-a combination of engineering advances, best practices, and theory that enables a wealth of previously impossible smart applications across every industry sector about the book Deep Learning with Python introduces the field of deep learning using the Python language and the powerful Keras library. You'll learn directly from the creator of Keras, Francois Chollet, building your understanding through intuitive explanations and practical examples. Updated from the original bestseller with over 50% new content, this second edition includes new chapters, cutting-edge innovations, and coverage of the very latest deep learning tools. You'll explore challenging concepts and practice with applications in computer vision, natural-language processing, and generative models. By the time you finish, you'll have the knowledge and hands-on skills to apply deep learning in your own projects. what's inside Deep learning from first principles Image-classification, imagine segmentation, and object detection Deep learning for natural language processing Timeseries forecasting Neural style transfer, text generation, and image generation about the reader Readers need intermediate Python skills. No previous experience with Keras, TensorFlow, or machine learning is required. about the author Francois Chollet works on deep learning at Google in Mountain View, CA. He is the creator of the Keras deep-learning library, as well as a contributor to the TensorFlow machine-learning framework. He also does AI research, with a focus on abstraction and reasoning. His papers have been published at major conferences in the field, including the Conference on Computer Vision and Pattern Recognition (CVPR), the Conference and Workshop on Neural Information Processing Systems (NIPS), the International Conference on Learning Representations (ICLR), and others.

Citizen data analysts are emerging to fill in the gaps left by traditional and slow business intelligence processes. Business functions such as finance, supply chain, and sales are now leading new data/analytics initiatives rather than partnering with centralized IT or analytics teams. But there is a knowledge gap-these new "citizen data analysts" understand their area of business, but unlike their IT counterparts, they do not have a background in data processing technology. This book guides tech-savvy business professionals through the fundamentals of data literacy from understanding the possibilities to asking the right questions. It also offers practical advice on how to set up teams to be data self-sufficient and drive change.