Translates occupational health psychology research to practice Includes real world examples as case studies to teach applications of research. Structured in a way that is friendly to course adoption, with each chapter including an overview, discussion of methodologies, and guidance for managing each issue.

Most coaches know that Personality Type indicators can add enormous value to their work. Based on the work of the distinguished Swiss psychologist, Carl Jung, questionnaires such as the MBTI (R) and its many rivals can give clients swift, deep, unsettling and reliable insights into their own behaviour and needs. Yet many coaches hesitate, asking questions such as: * Do I know enough about it to use it confidently? * Where does it add value in work with senior leaders? * Where can it be useful when I'm working with a client on career issues? * What should I do when a client challenges me on validity and reliability? * What other psychometric assessments might I use and how do they complement Type indicators? * How should I use it with groups, for instance on management development programmes? * How does it work as part of a team coaching project? This book will build your confidence. It gives you honest, straightforward, practical and realistic advice on these and other issues, from an author who is internationally recognised as a leading thinker and practitioner in executive and team coaching, as well as being an expert on Jungian Type. The book is enriched by dozens of short case studies. "How can anyone resist? 'Coaching for Personality Types' is a well written, accessible and stimulating book from one of my favourite coaching authors. Jenny brings her vast experience and warm personal style to offer the reader an in depth review of type based personality instruments from MBTI to Lumina, and how executive coaches can use type based approaches with sophistication to offer fresh insights and understanding to their clients." Professor Jonathan Passmore, School of Psychology, University of Evora & Centre for Coaching, Henley Business School, UK "A masterclass in the area. Jenny Rogers is an expert in both coaching and assessment but she avoids unnecessary statistics and theories. Rather, her book uses in-depth knowledge to underpin rich case studies, stories and really practical insights. The majority of coaches use the type model and type measures: this book enables them to become experts in their use - and doesn't shy away from offering alternative approaches. There are plenty of type introductions around. This is the best for practising coaches by a long way." Ian Florance, Consultant Editor, Meyler Campbell and Secretary European Test Publishers Group, UK "As an extraordinarily well-written guide to assist both beginners and veteran coaches in the use and interpretation of the MBTI, Rogers' book has much to recommend it, and I do so wholeheartedly. It does what it says on the tin, but my goodness, it does a great deal more than that. The section on the origins and psychological underpinnings of Type, the conceptual framework of the MBTI and its psychometric properties are presented with exemplary clarity; thorough, comprehensive and scrupulously balanced. Rogers' combination of broad brush and fine strokes makes engagement with this relatively complex subject a richly rewarding experience. The sections on coaching, quite aside from the MBTI focus, represent a masterclass of the highest order. The author's breadth and depth of experience across a broad spectrum of individuals, organisations, and contexts, and the holistic insights thus gained, shine through on every page. 'What Works' deserves to be the gold standard, not only in respect of the MBTI and psychometric-assisted coaching, but also as an invaluable addition to the canon of coaching practice." Neville Osrin, Emeritus Fellow, University of Exeter Business School, UK "As a religious professional, I have used MBTI typology for many years as a tool to coach and encourage others. I believe Jenny's book to be essential reading for anyone interested in using any psychometrics in their coaching -- or in their work generally. Reading it helped me correct a number of mistakes I had made. It also introduced me to many new tools to balance my practice. Her insights relating to coaching teams and the use of psychometrics will help anyone increase the effectiveness of their work with groups." Rev. Dr. Rodney (Rod) Woods, Senior Minister, City Temple London, UK "Another great book from Jenny Rogers. Full of useful and practical information, insight, ideas and guidance. All put together with her knowledge, wisdom and experience in this field. It is also a stimulating read with case studies to illuminate the information. I wish it had been around when I started out but having said that, I found it great to read now as well. I recommend it to all coaches as essential reading." Julia Vaughan Smith, Action Researcher/Writer/Workshops and Retreats "This is the book I've been waiting for! As always, Jenny writes with great flair and humour, so reading her take on Coaching with Personality Type was a pleasure as well as immediately useful. I've been using the MBTI with clients for nearly 10 years now with reasonable success as a coach and coach trainer. Jenny Rogers' profound understanding of the subject and the insights she brings from her own coaching practice are illuminating, practical and inspiring. I'm really looking forward to taking this into my own coaching work and will certainly be recommending to all the coaches I work with." Jane Cook, Head of Coaching and Leadership, Linden Learning Ltd "Jenny's depth of knowledge and experience in this field shines through in this book. Her sense of humour, insights via personal experience and excellent approachability of the text makes this a stimulating and informative read for both novice and experienced coaches. It lays out a balanced approach to a range of tools and techniques based on a measured consideration of underlying theories. But what really made this book stand out for me was the synthesis of type information and coaching principles manifested in the many real-life case studies. As a practitioner this will provide invaluable 'aha!' insights and ready to use frameworks for my everyday practice. Jenny's books never disappoint - this one will join the others as a constant reference." Sandy Oosthuysen, NHS Asst. Director of Organisation Development and coach, UK "From the title onwards it works! Offering engaging and practical insight on how to coach with personality type. Numerous examples and case studies offered with a liberal dose of good humour bring the subject to life for the reader. An invaluable companion for novice and experienced coaches alike." Tim Cox, MD of Management Futures, UK "This book brings to life the use of personality type in coaching. Focusing primarily on the Myers-Briggs Type Indicator (MBTI), it brilliantly illustrates the value of this profoundly useful and elegant model. The book's greatest strength is its emphasis on the practical application of type to client work. The numerous pen-portraits of individuals with different personality types whom Jenny Rogers has coached demonstrate the powerful ability of MBTI - when used skilfully - to increase self-esteem and emotional intelligence. This book fills an important gap in the literature and I would strongly recommend it to coaches at all levels." Dr Catherine Sandler, Author of 'Executive Coaching: A Psychodynamic Approach' (McGraw-Hill, Education 2011) "This is the biggest book in coaching for years. The MBTI is the most widely (and wisely, and badly) used instrument in coaching, but here at last is the indispensable guide to its full proper use in coaching and leadership development. Covers every conceivable topic, for individuals and teams, from the history to the science, the depth, wisdom, and the good pragmatic sense for which Jenny is renowned. Indispensable: thorough, comprehensive, and throughout with Jenny's trademark dry wit and pragmatism." Anne Scoular, Co-Founder and Faculty Member, Meyler Campbell "This book is brilliant both for those new to MBTI and for those who have been using it for years. Written in her straightforward style laced with her dry humour, Jenny informs, encourages and cautions about the possibilities of working with Type, including short case studies to demonstrate her points. She tackles head on the criticisms of the Indicator and gives an even handed write up about its competitors. Not just a look at the MBTI itself, Jenny provides a clear understanding of what, when, how and why a Coach might offer it as a source of data in raising the clients awareness of how they are in the world and how that may impact and influence the people around them. Great stuff!" Liz Macann, Director, Macann Coaching Consultancy "This timely and practical book is a 'must have' for experienced coaches who work with Type, and beginners alike. It has all the hallmarks of a Jenny classic - elegance, authority, relevance, immediate usefulness, and of course her characteristic candour about the upsides and downsides of using Type and other psychometric instruments. It is timely for me as this year marks 20 years since I qualified as an MBTI practitioner and I still found myself greedily mining it for ideas and resources to enhance my practice. I particularly liked the chapters on challenges to Type, blended use of psychometrics, Type and career, and worki ng with teams. I fully expect this book to become an instant coaching classic." Maria Fay, Executive Coach "This is another corker of a book from Jenny Rogers. I personally love the way that the book combines practical guidance, with personal stories and case studies without ever sounding patronising. This book hits home on numerous levels and there's something in it for everyone regardless of their coaching experience. As trainer specialising in training coaches this book will go very close to the top of my must read recommendations for my students." Karen Whittleworth, Founding Director Worth Consulting Ltd Co author Manager as Coach: The New Way to get Results

Mobbing bullying or harassment, a severe form of social stressor at work, has become a topic of widespread public interest in several European countries. Mobbing includes minor social conflicts such as socially isolating a person, rumours, or giving somebody a bad name, but also major conflicts like giving somebody no work, or work below or above his or her qualification, threats to kick somebody out of the firm, or threats of physical violence. Although mobbing is a very old phenomenon, it has not been described and systematically investigated until the early 1980s when Heinz Leymann started the first research projects in Sweden.; This special issue brings together scientists and practitioners from various European countries who have done research and possess practical experience in this area. The book begins with an article that introduces the theoretical concept of mobbing. Several articles follow which report empirical findings on mobbing in Austria, Finland, Germany, Norway and Sweden. These articles deal with questions such as: How oftenn does mobbing occur? Can anybody be affected? Who are the mobbers? Are there organizational causes of mobbing? The articles emphasize the severe health consequences which can be observed in nearly every mobbing victim. One article reports two case studies and describes the medical treatment of mobbing victims. Finally, prevention and intervention measures are summarized which were already successfully used in practice.

This book offers a practice-oriented guide to developing an effective cybersecurity culture in organizations. It provides a psychosocial perspective on common cyberthreats affecting organizations, and presents practical solutions for leveraging employees' attitudes and behaviours in order to improve security. Cybersecurity, as well as the solutions used to achieve it, has largely been associated with technologies. In contrast, this book argues that cybersecurity begins with improving the connections between people and digital technologies. By presenting a comprehensive analysis of the current cybersecurity landscape, the author discusses, based on literature and her personal experience, human weaknesses in relation to security and the advantages of pursuing a holistic approach to cybersecurity, and suggests how to develop cybersecurity culture in practice. Organizations can improve their cyber resilience by adequately training their staff. Accordingly, the book also describes a set of training methods and tools. Further, ongoing education programmes and effective communication within organizations are considered, showing that they can become key drivers for successful cybersecurity awareness initiatives. When properly trained and actively involved, human beings can become the true first line of defence for every organization.

Once called the "dismal science," economics now offers prescriptions for improving people's happiness. In this book Richard Easterlin, the "father of happiness economics," draws on a half-century of his own research and that conducted by fellow economists and psychologists to answer in plain language questions like: Can happiness be measured? Will more money make me happier? What about finding a partner? Getting married? Having a baby? More exercise? Does religion help? Who is happier-women or men, young or old, rich or poor? How does happiness change as we go through different stages of life? Public policy is also in the mix: Can the government increase people's happiness? Should the government increase their happiness? Which countries are the happiest and why? Does a country need to be rich to be happy? Does economic growth improve the human lot? Some of the answers are surprising (no, more money won't do the trick; neither will economic growth; babies are a mixed blessing!), but they are all based on reason and well-vetted evidence from the fields of economics and psychology. In closing, Easterlin traces the genesis of the ongoing "Happiness Revolution" and considers its implications for people's lives down the road.

This book on business psychology-particularly organizational leadership-crosses industries, continents, and business environments: it includes 45 precis on emerging theories of leadership; ethical and cultural considerations; group and team leadership; leadership self-development; management philosophy and practice; organizational diagnosis and cultural dynamics; personality and lifespan in the workplace; professional development; qualitative research methods; psychological, socio-cultural, and political dimensions of organizations; the role of technology in organizations; strategic change management; and systems theory. The material ranges widely but is pithy: each precis offers in easy bites the latest "take" on the subject, drawing from popular textbooks, recommended readings, case studies, group exercises, personal experience, and self-reflection; each was written as a key to understanding and change with an eye to re-imagining leadership in the 21st century. Both rigorously researched and entertaining, this book addresses the fast-changing realities of organizational leadership in domestic and international settings across the private, public, and nonprofit sectors: it will serve as a valuable quick-access resource for practitioners and students.

This book presents an evidence-based best practice approach to the design, development, and operation of formal mentoring programs within organizations. The book includes practical tools and resources that organizations can use, such as training exercises, sample employee development plans, and mentoring contracts. Case studies from organizations with successful mentoring programs help illustrate various principles and best practice strategies suggested in the book. A start-to-finish guide that can be used by management, employee development professionals, and formal mentoring program administrators is also included.

The third volume in an acclaimed biennial series showcasing the latest global thinking, research, and practice in the rapidly-evolving field of occupational health psychology. * Published in partnership with the European Academy for Occupational Health Psychology (EAOHP) and the Society for Occupational Health Psychology (SOHP) * Presents state-of-the-art research along with its implications for real-world practice, with contributions from Europe, North America, Asia, and Australia * Topics covered include psychological health during organizational restructuring, immigrant occupational health and well-being, increasing the effectiveness of safety training programs, and the WHO Healthy Workplaces Model * Contributors include Fred Leong, Hans de Witte, Eva Demerouti and Sir Michael Marmot

The use of technology for workplace and occupational testing blossomed in the early years of this century. This book offers a demonstration that the first generation of these technologies have now been implemented long enough to observe the patterns and issues that emerge when these approaches evolve through technical advancement and successive application. A new set of issues and opportunities has emerged and the next generation of these applications is now coming of age. This book reflects on the last few decades of this evolutionary process from a vantage point of global experience across a wide range of workplace applications, including employment selection, development, and occupational certification. The themes and issues that arise as this broad treatment unfolds provide an essential foundation for students, researchers, and professionals who are involved with the assessment of human capability and potential in organizational and workplace contexts

The second edition of this professional guide presents an extended overview of the German family enterprise landscape including its structure and industry distribution. Its goal is to provide a detailed assessment of the development of German family enterprises. Based on several new scientific studies conducted by the authors, the prerequisits of corporate longevity and mature growth are investigated in detail. Analyzing data from over 500 family firms, the book offers a valuable reference guide for market research and academic research on family-owned enterprises. A unique factor: the authors' revealing insights into the decline of family firms.

This textbook responds to the increasing demand for practical, industry aligned, ethical practices in quantity surveying, construction management and related AEC professions. Professional Ethics for Construction and Surveying addresses how existing ethical standards can be pragmatically applied to both private and contracting practice, with case studies aligned with the ethical requirements of the main professional bodies. After an introduction to ethics, the authors present real-world situations where the minimum legal and contractual requirements necessitate the combination of professional judgement and ethical decision-making. They outline how such situations arise, then address how decisions can and should be made that are in keeping with the moral, contractual and CSR requirements, with cases covering the building lifecycle from procurement to handover. Consequently, the book brings together ethical theory, existing worldwide ethical standards and the requirements of the RICS, the CIOB and the ICES, with the authors' experiences of examining candidates for entry into the professional bodies. The result is a professionally focused textbook aimed at vocational learners (at both undergraduate and postgraduate taught levels) and practitioners in construction, engineering, architecture and the wider built environment.

The book provides a data-driven approach to real-world crew resource management (CRM) applicable to commercial pilot performance. It addresses the shift to a systems-based resilience thinking that aims to understand how worker performance provides a buffer against failure. This book will be the first to bring these ideas together. Taking a competence-based approach offers a more coherent, relevant approach to CRM. The book presents relevant, real-world examples of the concepts and outlines a change in thinking around pilot performance and data interpretation that is overdue. Airlines, pilots and aviation industry professionals will benefit from the insights into organisational design and alternative approaches to training. FEATURES Approaches CRM from a competence-based perspective Uses a systems model to bring coherence to CRM Includes a chapter on using blended learning and virtual reality to deliver CRM Features research on work/life balance, morale, pilot fatigue and link to error Operationalises 'resilience engineering' in a crew context

There is always a lively interest in the supervisory process and its explication. Courses in supervision abound and the critical role of supervision in becoming a psychotherapist is widely acknowledged. It is for this reason that this book aims to present the essentials of supervision, establish validated principles of teaching and learning, define a series of optimal supervisory precepts, consider some of the basic issues in this sometimes difficult arena, explore the supervisee's concerns as the student, and address the future of supervisory work.Supervision should be principled and properly framed, sufficiently consistent and well defined to assure the supervisee the best possible supervisory experience and the supervisor a situation with as little possibility of crisis and untoward reactions, and as much reward as possible. This book is dedicated to both teachers and students: to their growth, maturation and ultimately to better psychotherapy for their patients.

Economic growth and increasing population impose long-term risks to the environment and society. Approaches to address the impact of consumption and production on bio-diversity loss, resource availability, climate change, and mounting waste problems on land and in seas have yet not proven to be successful. This calls for innovative approaches to address the complex environmental, social, and economic interrelationships that have to be addressed in transforming to sustainable development. Sustainable Consumption and Production, Volume I: Challenges and Development aims to explore critical global challenges and addresses how consumers, producers, the private sector, international organizations, and governments can play an active role in innovating businesses to support a transitioning towards sustainable consumption and production. The book explores different approaches and innovations to address sustainable consumption and production. It details multiple social and economic contexts to the challenges and developments towards a sustainable consumption and production. The book is of interest to economists, students, businesses, and policymakers. Chapter 14 and chapter 15 are available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.

Drawing on more than a decade of inter-disciplinary research, this book provides a comprehensive overview of the available theories, concepts, data and research on new work organizations and the concept of work without boundaries . * Explores a concept of work that is not restricted by traditional organizational rules like regular office hours, a single workplace, fixed procedures and limited responsibility * Provides a comprehensive overview of the available theories, concepts, data and research on new work organizations * Examines the shift of power away from organizations to make individuals accountable for their own employability and work * Draws on over a decade of original research into work without boundaries in which the authors are key authorities * Brings together organization theory and work psychology with scholarship from related fields including sociology, social psychology, cognition and psychobiology

Creative Career Coaching: Theory into Practice is an innovative book for career development students and professionals aiming to creatively progress their coaching practice. Without losing sight of fundamental coaching values and practices, it encourages career development professionals to adapt their practice by harnessing imagination, intuition and critical reflection to engage clients. Hambly and Bomford consider the usefulness of creativity alongside traditional coaching models to reach "harder to help" groups. They consider a whole-brain approach to creativity, emphasising the need for coaches to adapt their client-facing skills for individual cases. They work through how clients make career decisions, how to use labour market information to motivate clients, how to frame a creative coaching session using techniques such as metaphor, visualisation and role play, how to use practical tools and techniques to resolve a client's individual needs, and how to deliver on digital platforms. Combining the latest neuroscientific research with activities, summaries and case studies, this book provides a practical, skills-based approach to coaching. Creative Career Coaching: Theory into Practice is the first book to summarise the Creative Career Coaching Model. It will be an indispensable resource for students of career development, career coaching, coaching psychology and advice and guidance courses. It will also be of interest to career coaches in practice seeking to enhance their skills.

This edited volume provides managers, as well as students, with the best practices in effectively leading the 21st century workforce and managing change. It applies positive principles arising from the newly emerging fields of positive psychology, positive change, and positive organizational studies to the field of leadership and change; offering managers strategies and tools to lead change effectively, in the present-day boundary-less work environment. At its most fundamental level, the uniqueness of this volume lies in its anchorage in the moral and spiritual dimension of leadership, an approach most relevant for contemporary organizations.

How fast can your organization change? How long does it take to adopt new technology? Do things run the same when you bring in a new leader? How does the culture evolve with new acquisitions? There is an underlying thread in all these questions. Workplace attachment or our instinctual (biological) response to attach to both tangible and intangible objects continuously throughout life. Workplace Attachments: Managing Beneath the Surface provides the first comprehensive review of attachment in the workplace. We explore the biological and evolutionary roots of our attachments, explain how you can find attachment behaviour in your workplace, and help you proactively understand attachment behaviour with your team. Our practical research, case studies, and story-telling will help you understand how attachment behaviour impacts you, your employees, your peers and ultimately the culture of your organization. Once you understand how people attach, detach, and re-attach to objects and elements of your organization, you will be able to real and lasting change.

The impetus for this book came from an appreciation that reflexivity, for both consultant and client, is the core ingredient for facilitating the "changing organization." Central to this belief, Reflexive Inquiry (RI) draws on the spirit of five overlapping theoretical traditions--systemic, social constructionist, critical, appreciative, and complexity. These principles each offer a contribution to the management of reflexive consciousness and are used to shape consultancy practice. Tools expressing these approaches and embodying and facilitating reflexivity are honed and sharpened with illustrations from specific organizational cases. RI is offered as a counterpoint to Appreciative Inquiry (AI), a prevalent consultancy methodology discourse for working with organizational change.In Part One of the book, the frame of RI is set out. In Part Two, its principles and tools are brought to life in organizational and community development contexts. Part Three draws out some implications of the principles, arguments, models, and tools presented for undertaking research, while Part Four concludes and takes a look at the potential for future development.

Shell-Shock and Medical Culture in First World War Britain is a thought-provoking reassessment of medical responses to war-related psychological breakdown in the early twentieth century. Dr Loughran places shell-shock within the historical context of British psychological medicine to examine the intellectual resources doctors drew on as they struggled to make sense of nervous collapse. She reveals how medical approaches to shell-shock were formulated within an evolutionary framework which viewed mental breakdown as regression to a level characteristic of earlier stages of individual or racial development, but also ultimately resulted in greater understanding and acceptance of psychoanalytic approaches to human mind and behaviour. Through its demonstration of the crucial importance of concepts of mind-body relations, gender, willpower and instinct to the diagnosis of shell-shock, this book locates the disorder within a series of debates on human identity dating back to the Darwinian revolution and extending far beyond the medical sphere.

Is your business playing it safe&#8212or taking the right risks? If you read nothing else on managing risk, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help your company make smart decisions and thrive, even when the future is unclear. This book will inspire you to: Avoid the most common errors in risk management Understand the three distinct categories of risk and tailor your risk-management processes accordingly Embrace uncertainty as a key element of breakthrough innovation Adopt best practices for mitigating political threats Upgrade your organization's forecasting capabilities to gain a competitive edge Detect and neutralize cyberattacks originating inside your company This collection of articles includes "Managing Risks: A New Framework," by Robert S. Kaplan and Anette Mikes; "How to Build Risk into Your Business Model," by Karan Girotra and Serguei Netessine; "The Six Mistakes Executives Make in Risk Management," by Nassim N. Taleb, Daniel G. Goldstein, and Mark W. Spitznagel; "From Superstorms to Factory Fires: Managing Unpredictable Supply-Chain Disruptions," by David Simchi-Levi, William Schmidt, and Yehua Wei; "Is It Real? Can We Win? Is It Worth Doing?: Managing Risk and Reward in an Innovation Portfolio," by George S. Day; "Superforecasting: How to Upgrade Your Company's Judgment," by Paul J. H. Schoemaker and Philip E. Tetlock; "Managing 21st-Century Political Risk," by Condoleezza Rice and Amy Zegart; "How to Scandal-Proof Your Company," by Paul Healy and George Serafeim; "Beating the Odds When You Launch a New Venture," by Clark Gilbert and Matthew Eyring; "The Danger from Within," by David M. Upton and Sadie Creese; and "Future-Proof Your Climate Strategy," by Joseph E. Aldy and Gianfranco Gianfrate.

This book focuses on how to promote innovation and an entrepreneurial mindset within organizations in the context of structural changes. It highlights the importance of internal marketing of innovation and ideas among employees, of creating collaborative spaces, and of company leaders promoting collaboration. The key aspect in all contributions gathered here is to understand the co-creation paths of structural change and innovation, and how they contribute to competitive advantage. The respective chapters address topics such as intrapreneurship, organizational mindset, creating an entrepreneurial orientation, strategic leadership, and internal & external organizational networking. All contributions are based on the latest empirical and theoretical research, and provide key findings and concrete recommendations for organizations.

The objective of this series is to promote theory and research in the increasingly growing area of occupational stress, health and well being, and in the process, to bring together and showcase the work of the best researchers and theorists who contribute to this area. As you know, questions of work stress span many disciplines and many specialized journals. Our goal is to provide a multidisciplinary and international collection that gives a thorough and critical assessment of knowledge, and major gaps in knowledge, on occupational stress and well being. Research in Occupational Stress and Well Being is focused on power, politics and influence. It has been widely accepted that power, politics and influence are pervasive within most social entities, including work organizations. However, research on the role of social influence in the stress process is still needed. This volume will focus on the connections between social influence processes, broadly defined (e.g., power, politics, political skill and influence), and employee stress, health, and well-being.

This book introduces the psychological contract as a multi-level contextual construct and closes some of the knowledge gaps on the nature of the digital era psychological contract. The digital era psychological contract gives rise to a new type of employer-employee relationship manifesting at the nexus between people and technology in a post-COVID-19 world. The book volume provides promising new approaches for psychological contract research, offering a rich compendium of reflections on the shifts in employer-employee expectations and obligations, as well as suggestions for future research and practice. Chapter contributions are divided into four main sections: The Digital Era: Contextual Issues and the Psychological Contract Managing the Psychological Contract in the Digital Era: Issues for Organisational Practice Managing the Psychological Contract in the Digital Era: Issues of Diversity Integration and Conclusion Redefining the Psychological Contract in the Digital Era is an insightful examination of the evolving nature of the psychological contract, presenting novel insights into the antecedents, consequences, and facets of the new multi-level contextual digital era psychological contract. The primary audience for this book volume is advanced undergraduate and postgraduate students in industrial and organisational psychology and human resource management, as well as scholars in both academic and applied work settings. Human resource managers and professionals will also have an interest in this book volume.

This book aims to provide a deeper understanding of the concept and negative outcomes of employee loyalty, considering employees in organizations and OB theory, and comparing employee experiences across both European and East Asian cultures. Through an international analysis of employee loyalty within the service industry, the author highlights the importance of this highly relevant but often overlooked topic to addressing practical issues such as conflict solution, employee retention, service mentality, and work effort. Building on a clear definition and evaluation of the concept of employee loyalty, this book explores meaningful theoretical and practical implications of employee views of the organization, working group, and supervisor.