Mactivities is an introduction and guide for first-time users of he Macintosh computer. The purpose of this text is to help you learn to use the Macintosh's operating system. The Mac is easy to learn and quick to put to use. The text also tells how to use word processing and paint and draw graphic programs. With this information you will soon be able to use the Mac to produce useful documents efficiently and quickly.

The interest in PCs and computer technology has spawned a host of courses in microcomputer technology (both traditional FE courses and more adult retraining). This title was written for the demands of such courses at advanced FE level, in particular the CG 7361. The emphasis is on practical aspects of hardware handling, and line diagrams and photographs help the reader to identify component parts. Suitable for structured study or interested enthusiasts, the theory and practice is covered in breadth, whilst workbook-type fill-in sections should benefit teachers when lesson-planning.

The Laboratory Manual is a valuable tool designed to enhance your lab experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, and review questions are commonly found in a Lab Manual.

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows (R) 7 and cloud computing. Leading HelpSTAR (R) and Microsoft (R) Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ Guide to IT Technical Support, 9th Edition closely integrates the CompTIA+ Exam objectives to prepare you for the 220-901 and 220-902 certification exams. The new Ninth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair and information technology. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage you to learn by doing. The new edition features more coverage of updated hardware, security, virtualization, new coverage of cloud computing, Linux and Mac OS, and increased emphasis on mobile devices. Supported by a wide range of supplemental resources to enhance learning with Lab Manuals, CourseNotes online labs and the optional MindTap that includes online labs, certification test prep and interactive exercises and activities, this proven text offers students an ideal way to prepare for success as a professional IT support technician and administrator.