A Guide to Computer User Support for Help Desk and Support Specialists (Paperback, 6th edition)

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows (R) 7 and cloud computing. Leading HelpSTAR (R) and Microsoft (R) Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

General

Imprint:	Course Technology
Country of origin:	United States
Release date:	September 2014
First published:	2015
Authors:	Fred Beisse
Dimensions:	232 x 186 x 27mm (L x W x T)
Format:	Paperback
Pages:	688
Edition:	6th edition
ISBN-13:	978-1-285-85268-3
Categories:	Books > Computing & IT > Computer hardware & operating systems > Computer architecture & logic design > General Books > Computing & IT > Computer hardware & operating systems > Personal computers > General
LSN:	1-285-85268-0
Barcode:	9781285852683

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