'Could there be a more relevant book for our times? While there are plenty of books on persuasion, none tells us how to influence others through the quiet art of understanding. Vengoechea implores us to truly hear other people (maybe for the first time) and is the perfect author of a book on why we should listen like we mean it' Nir Eyal, bestselling author of Hooked and Indistractable Hear me out. Does this sound like you? You end a team meeting and can't recall a single thing that was said. You leave a conversation with a friend feeling disconnected and unfulfilled. You think you and your boss are on the same page, only to find out you haven't been meeting expectations. Fortunately, listening, like any communication skill, can be improved, and Ximena Vengoechea can show you how. As a user researcher, she has spent nearly a decade facilitating hundreds of conversations at LinkedIn, Twitter and Pinterest. It's her job to uncover the truth behind how people use, and really think about, her company's products. In Listen Like You Mean It, she reveals the tips and tricks of the trade, including: - How to quickly build rapport with strangers - Which questions help people unlock what they need to say - When it's time to throw out the script entirely - How to recover from listener's drain

The bestselling author of The Beauty Myth, Vagina and The End of America chronicles the struggles and eventual triumph of John Addington Symonds, a Victorian-era poet, biographer, and critic who penned what became a foundational text on our modern understanding of human sexual orientation and LGBTQ+ legal rights. In Outrages, Naomi Wolf chronicles the struggles and eventual triumph of John Addington Symonds, a Victorian-era poet, biographer, and critic who penned what became a foundational text on our modern understanding of human sexual orientation and LGBTQ+ legal rights, despite writing at a time when anything interpreted as homoerotic could be used as evidence in trials leading to harsh sentences under British law. Wolf's book is extremely relevant today for what it has to say about the vital importance of freedom of speech and the courageous roles of publishers and booksellers in an era of growing calls for censorship and ever-escalating state violations of privacy. At a time when the American Library Association, the Guardian, and other observers document national and global efforts from censoring LGBTQ+ voices in libraries to using anti-trans and homophobic sentiments cynically to win elections, the story of how such hateful efforts evolved from the past, to reach down to us now, is more important than ever. Drawing on the work of a range of scholars of censorship and of LGBTQ+ legal history, Wolf depicts how state censorship, and state prosecution of same-sex sexuality, played out-decades before the infamous trial of Oscar Wilde-shadowing the lives of people who risked in ever-changing, targeted ways scrutiny by the criminal justice system. She shows how legal persecutions of writers, and of men who loved men affected Symonds and his contemporaries, all the while, Walt Whitman's Leaves of Grass was illicitly crossing the Atlantic and finding its way into the hands of readers who reveled in the American poet's celebration of freedom, democracy, and unfettered love. Inspired by Whitman, Symonds kept trying, stubbornly, to find a way to express his message-that love and sex between men were not 'morbid' and deviant, but natural and even ennobling. He wrote a strikingly honest secret memoir written in code to embed hidden messages-which he embargoed for a generation after his death - and wrote the essay A Problem in Modern Ethics that was secretly shared in his lifetime and is now rightfully understood as one of the first gay rights manifestos in the English language. Equal parts insightful historical critique and page-turning literary detective story, Wolf's Outrages is above all an uplifting testament to the triumph of romantic love.