Software testing is at a very important crossroad, where it is going back to the roots on certain fronts while moving inexorably forward. For instance, test automation is growing in prominence, but manual testing is becoming a niche; we are increasingly collaborating with the developers, breaking the bounds of unrealistic independence in testing, and bringing in true conscious quality. At such an important stage, it is important to take stock of the past, present, and future to define both the direction the discipline will take as well as the careers it will entail for testers. This book looks at a range of topics covering where we are in the product development landscape today, what are the varied disciplines at play, what are the influencing factors bringing in a change in software testing, why is such change important, what did the past look like, what is current decade turning out to be like, and where are we heading. As for future, it looks at it both from near-term and long-term perspectives. It also considers whether the testing fraternity is ready to take on such changes and are empowered enough to do so, or are there gaps that need to be filled. The book closes with perspectives from industry experts on what is in store for the software testing discipline and community in the coming years. After reading the book, you will be confident that you can take on what is in store for testers in the coming years. You will also be positioned to help the industry move to the next level, and influence change not just amongst testers but also in the product engineering industry level as a whole.

Whether you use budget, schedule, quality, or other criteria, the statistics by think tanks, institutes, associations, and other trade organizations all point to one inescapable conclusion: your project has a greater chance of getting into trouble than staying out of it. Based on the lessons learned by the author during a quarter of a century of leading projects to successful conclusions, Managing Projects in Trouble: Achieving Turnaround and Success unveils the five secrets to ensuring success-even for projects seemingly doomed to fail. Using numerous flow diagrams and checklists, it explains how to take action in ways that will increase the likelihood of success and minimize the possibility of failure. Specifically, it shows you how to: Recognize the symptoms of troubled projects Revisit your project's vision and execute an improved vision Examine all options for turning your project into a reality Choose the options most appropriate to your situation Supplying step-by-step guidance through each phase, the book explains how to spot the symptoms of troubled projects early on and arms you with time-tested techniques to address the problems that will inevitably emerge. Each chapter includes a case study that illustrates real-world implementation of the actions and steps discussed as well as a checklist to help ease the transition from project failure to surefire success. Learn the five secrets for turning troubled projects around detailed in this book-or continue what you're doing at your own peril.

Although program management has received much attention in recent books, program governance remains a relatively new subject. While selected books and standards touch on this important topic, few are devoted to program governance as a subject. This book fills that need. Program Governance provides a thorough understanding of governance while reviewing the underlying theories. The first book dedicated to this subject, it caters to the needs of practitioners, researchers, and students of management and governance. The book provides a holistic view of program governance while covering multiple elements of program governance. Topics covered include the governance structure, governance roles, governance functions, governance mechanisms, factors influencing the governance framework, and different domains of programs that come under the jurisdiction of a governance framework. The book presents the author's own program governance framework, called the Contingent Governance Framework for Programs (CGFPrgTM), which is adaptable to suit different program contexts. This adaptability ensures that the different elements of governance, including structure and mechanisms, are aligned with program requirements. Such alignment results in an efficient and effective environment with an increased probability of program success. The text supplies references to research and case studies to help readers understand key concepts in more detail. It also includes objectives at the end of each chapter to help readers gauge their knowledge of the subject. The book clarifies the linkage/dependencies between program governance and other governance levels, such as international governance and corporate governance, which have a strong influence on governance framework for programs. It also explains the difference between the dynamics of temporary organizations, such as projects and programs, and permanent organizations. This distinct

Its scale, flexibility, cost effectiveness, and fast turnaround are just a few reasons why crowdsourced testing has received so much attention lately. While there are a few online resources that explain what crowdsourced testing is all about, there's been a need for a book that covers best practices, case studies, and the future of this technique. Filling this need, Leveraging the Wisdom of the Crowd in Software Testing shows you how to leverage the wisdom of the crowd in your software testing process. Its comprehensive coverage includes the history of crowdsourcing and crowdsourced testing, implementation practices, and future trends. The book discusses best practices in implementation-explaining what, when, and how to crowdsource in a testing effort. It also includes case studies that illustrate how both product and service companies have successfully applied crowdsourcing in their testing programs. Explaining how to use the combined advantages of crowdsourcing and cloud computing for software testing, the book examines various engagement models in which you could implement crowdsourced testing. It addresses effective defect management in crowdsourced testing and considers both the business and engineering aspects of crowdsourced testing. The book explores the challenges, limitations, and situations when crowdsourced testing will not work and provides powerful best practices for mitigating the constraints and challenges, including how to build a crowdsourcing platform to test software products. Covering career opportunities for crowd testers, the book concludes by taking a look at the need to build a crowdsourced testing ecosystem, who the players of such an ecosystem would be, and who would need to champion such an effort.

Emphasizing that it's much easier and more cost effective to make changes in the planning phases of a project rather than later on, Project Management Tools and Techniques for Success provides an accessible introduction to project management fundamentals. Highlighting approaches for avoiding common pitfalls, it begins with an introduction to project management that compares and contrasts the stages of poor management with those of effective management. Because change is inherent in virtually all projects, the text outlines the human effects of change and suggests ways to mitigate these effects. It addresses team dynamics, sourcing alternatives, motivating the team, managing expectations, assessing risk, and defining and prioritizing project requirements. The book translates difficult concepts into practical applications with a case study that examines the merger of two companies, along with the subsequent development of a new corporate headquarters. By adding a layer of statistical methods and tools to the front-end of a project, Design for Six Sigma (DFSS) augments standard Six Sigma processes to help ensure project results meet customers' needs and that delays caused by new requirements or rework after implementation are eliminated or reduced. The book explains how to effectively incorporate DFSS tools to reduce the possibility of failure in your next project. Clearly illustrating effective project management practices, the book includes a listing of commonly used acronyms, suggestions for additional reading, along with instructions on how to create four of the most important tools discussed in the book.

The popularity of enterprise architecture (EA) has increased in the last two decades, in both business and academic domains. Despite the cumulative interest from all sectors, the implementation and practice of EA have been entangled with numerous challenges and complexities. Consequently, some organisations continue to theorise the concept, which has ramifications on practice and ROI. This has led to many studies that have been conducted, to understand the complexities impacting the implementation and practice of EA in organisations. Yet, the trajectory of some convolutions remain a mystery in many quarters. This attributes to the struggle to articulate the value of EA in many environments. Hence many organisations find it difficult to apply EA for strategic management of modern information technology (IT) solutions. Enterprise Architecture for strategic Management of Modern IT Solutions provides guidance on how to employ EA in deploying and managing IT solutions from pragmatic and implementable perspectives. Until now, implementation and practice of EA have been slow, despite its growing popularity and interest from all sectors. This book employs sociotechnical theories such as actor-network theory (ANT) and structuration theory (ST) as lenses to examine and explain why and how challenges and complexities exist and derail the implementation or practice of EA in organisations. This serves to enable practitioners and readers to gain fresh insights on why the challenges exist and how they can be addressed in creating collaborative capabilities for business enhancement, sustainability, and competitiveness. The book provides detailed insights on how to apply EA for organisational purposes, from three main fronts. First, it explains the implications that lack of understanding of EA have on organisational activities and processes. Second, it examines the challenges and complexities that hinder the implementation and practice of EA in organisations. Third, it proposes models and frameworks on how EA can be applied for strategic management of modern IT solutions in organisations. Written for postgraduates, researchers, academics, and professionals in the fields of EA, IT, and information systems, this book provides a valuable resource that will enable and enhance implementation and practice of EA including future studies.

In view of the growing presence and popularity of multicore and manycore processors, accelerators, and coprocessors, as well as clusters using such computing devices, the development of efficient parallel applications has become a key challenge to be able to exploit the performance of such systems. This book covers the scope of parallel programming for modern high performance computing systems. It first discusses selected and popular state-of-the-art computing devices and systems available today, These include multicore CPUs, manycore (co)processors, such as Intel Xeon Phi, accelerators, such as GPUs, and clusters, as well as programming models supported on these platforms. It next introduces parallelization through important programming paradigms, such as master-slave, geometric Single Program Multiple Data (SPMD) and divide-and-conquer. The practical and useful elements of the most popular and important APIs for programming parallel HPC systems are discussed, including MPI, OpenMP, Pthreads, CUDA, OpenCL, and OpenACC. It also demonstrates, through selected code listings, how selected APIs can be used to implement important programming paradigms. Furthermore, it shows how the codes can be compiled and executed in a Linux environment. The book also presents hybrid codes that integrate selected APIs for potentially multi-level parallelization and utilization of heterogeneous resources, and it shows how to use modern elements of these APIs. Selected optimization techniques are also included, such as overlapping communication and computations implemented using various APIs. Features: Discusses the popular and currently available computing devices and cluster systems Includes typical paradigms used in parallel programs Explores popular APIs for programming parallel applications Provides code templates that can be used for implementation of paradigms Provides hybrid code examples allowing multi-level parallelization Covers the optimization of parallel programs

Information Security Policies, Procedures, and Standards: A Practitioner's Reference gives you a blueprint on how to develop effective information security policies and procedures. It uses standards such as NIST 800-53, ISO 27001, and COBIT, and regulations such as HIPAA and PCI DSS as the foundation for the content. Highlighting key terminology, policy development concepts and methods, and suggested document structures, it includes examples, checklists, sample policies and procedures, guidelines, and a synopsis of the applicable standards. The author explains how and why procedures are developed and implemented rather than simply provide information and examples. This is an important distinction because no two organizations are exactly alike; therefore, no two sets of policies and procedures are going to be exactly alike. This approach provides the foundation and understanding you need to write effective policies, procedures, and standards clearly and concisely. Developing policies and procedures may seem to be an overwhelming task. However, by relying on the material presented in this book, adopting the policy development techniques, and examining the examples, the task will not seem so daunting. You can use the discussion material to help sell the concepts, which may be the most difficult aspect of the process. Once you have completed a policy or two, you will have the courage to take on even more tasks. Additionally, the skills you acquire will assist you in other areas of your professional and private life, such as expressing an idea clearly and concisely or creating a project plan.

With the widespread transformation of information into digital form throughout society - firms and organisations are embracing this development to adopt multiple types of IT to increase internal efficiency and to achieve external visibility and effectiveness - we have now reached a position where there is data in abundance and the challenge is to manage and make use of it fully. This book addresses this new managerial situation, the post-digitalisation era, and offers novel perspectives on managing the digital landscape. The topics span how the post-digitalisation era has the potential to renew organisations, markets and society. The chapters of the book are structured in three topical sections but can also be read individually. The chapters are structured to offer insights into the developments that take place at the intersection of the management, information systems and computer science disciplines. It features more than 70 researchers and managers as collaborating authors in 23 thought-provoking chapters. Written for scholars, researchers, students and managers from the management, information systems and computer science disciplines, the book presents a comprehensive and thought-provoking contribution on the challenges of managing organisations and engaging in global markets when tools, systems and data are abundant.

While the Institute of Internal Auditors (IIA) has provided standards and guidelines for the practice of internal audit through the International Professional Practice Framework (IPPF), internal auditors and Chief Audit Executives (CAEs) continue to experience difficulties when attempting to balance the requirements of the IPPF with management expectations. The true challenge for any internal auditor is to appropriately apply the Standards while exerting adequate independence and objectivity in the face of management pressure. In Leading the Internal Audit Function, Lynn Fountain presents lessons learned from her extensive experience as an internal auditor, internal audit manager, and CAE to help internal auditors understand the challenges, issues, and potential alternative solutions when executing the role. The book identifies more than 50 challenges for auditors and discusses potential alternative actions the auditor can take when they experience a similar challenge. The book explains how to: Build a value-oriented function that abides by the standards and supports the objectives and goals of the organization. Execute the many aspects of the internal audit, including assurance and consulting work. Build a risk-based audit process. Develop and sustain the internal audit team. Develop and manage relationships with management and the audit committee. Manage internal audit's role in corporate governance, compliance, and fraud. Leading the Internal Audit Function includes real-life examples, scenarios, and lessons learned from internal auditors and CAEs to emphasize the importance of carefully managing all aspects of the internal audit. The author summarizes her many lessons learned into ten "commandments" for both CAEs and internal auditors. By following the guidelines in this book, you should be well-equipped to gain management support, perform effective and ethical audits, and uphold IIA Standards.

This book presents a new approach to the issue of project management, showing how it can be approached through the lens of sustainability. The nature of sustainable project management is not only to achieve economic goals, but also environmental and social ones. Considering project management from the perspective of sustainability is very important because sustainable development cannot keep up with the pace and scale of accumulation of ecological and social problems. The natural potential of the Earth is quickly running low. The global equilibrium between the Earth's ecosystems, which have developed for millions of years, and the human world of production and consumption, becomes disrupted. The focus is on a functional approach to the subject, allowing management and business to implement the methodology discussed. Topics discussed include sustainable planning, sustainable organizing, sustainable leading and sustainable controlling. The authors use their combined experience in the area to inform their novel approach. The book will be especially useful for people who are project managers, members of project teams and other project stakeholders. It may also be a useful reference for scientists and students studying the fields of management, IT and business.

This new volume, Information Security Management Systems: A Novel Framework and Software as a Tool for Compliance with Information Security Standard, looks at information security management system standards, risk management associated with information security, and information security awareness within an organization. The authors aim to improve the overall ability of organizations to participate, forecast, and actively assess their information security circumstances. It is important to note that securing and keeping information from parties who do not have authorization to access such information is an extremely important issue. To address this issue, it is essential for an organization to implement an ISMS standard such as ISO 27001 to address the issue comprehensively. The authors of this new volume have constructed a novel security framework (ISF) and subsequently used this framework to develop software called Integrated Solution Modeling (ISM), a semi-automated system that will greatly help organizations comply with ISO 27001 faster and cheaper than other existing methods. In addition, ISM does not only help organizations to assess their information security compliance with ISO 27001, but it can also be used as a monitoring tool, helping organizations monitor the security statuses of their information resources as well as monitor potential threats. ISM is developed to provide solutions to solve obstacles, difficulties, and expected challenges associated with literacy and governance of ISO 27001. It also functions to assess the RISC level of organizations towards compliance with ISO 27001. The information provide here will act as blueprints for managing information security within business organizations. It will allow users to compare and benchmark their own processes and practices against these results shown and come up with new, critical insights to aid them in information security standard (ISO 27001) adoption.

In 2016, Google's Site Reliability Engineering book ignited an industry discussion on what it means to run production services today-and why reliability considerations are fundamental to service design. Now, Google engineers who worked on that bestseller introduce The Site Reliability Workbook, a hands-on companion that uses concrete examples to show you how to put SRE principles and practices to work in your environment. This new workbook not only combines practical examples from Google's experiences, but also provides case studies from Google's Cloud Platform customers who underwent this journey. Evernote, The Home Depot, The New York Times, and other companies outline hard-won experiences of what worked for them and what didn't. Dive into this workbook and learn how to flesh out your own SRE practice, no matter what size your company is. You'll learn: How to run reliable services in environments you don't completely control-like cloud Practical applications of how to create, monitor, and run your services via Service Level Objectives How to convert existing ops teams to SRE-including how to dig out of operational overload Methods for starting SRE from either greenfield or brownfield

The Complete Guide for CISA Examination Preparation delivers complete coverage of every topic on the latest release of the Certified Information Systems Auditor (CISA) exam. The author is an IT security and auditing expert and the book covers all five exam domains. This effective self-study system features chapter learning objectives, in-depth explanations of each topic, and accurate practice questions. Each chapter includes exam tips that highlight key exam information, hands-on exercises, a summary that serves as a quick review, and end-of-chapter questions that simulate those on the actual exam. Designed to help candidates pass the CISA exam easily, it also serves as an ideal on-the-job reference. Richard E. Cascarino, MBA, CIA, CISM, CFE, CRMA, is well known in international auditing. Richard is a principal of Richard Cascarino & Associates. He has over 31 years' experience in audit training and consulting. He is a regular speaker at national and international conferences and has presented courses throughout Africa, Europe, the Middle East and the USA. Richard is a Past President of the Institute of Internal Auditors in South Africa, was the founding Regional Director of the Southern African Region of the IIA-Inc. and is a member of ISACA, and the Association of Certified Fraud Examiners, where he is a member of the Board of Regents for Higher Education. Richard was Chairman of the Audit Committee of Gauteng cluster 2 (Premier's office, Shared Services and Health) in Johannesburg and is currently the Chairman of the Audit and Risk Committee of the Department of Public Enterprises in South Africa. Richard is also a visiting Lecturer at the University of the Witwatersrand, author of the book Internal Auditing: An Integrated Approach, now in its third edition. This book is extensively used as a university textbook worldwide. In addition, he is the author of the Auditor's Guide to IT Auditing, Second Edition and the book Corporate Fraud and Internal Control: A Framework for Prevention. He is also a contributor to all four editions of QFINANCE, the Ultimate Resource.

The twenty-first century is a time of intensifying competition and progressive digitization. Individual employees, managers, and entire organizations are under increasing pressure to succeed. The questions facing us today are: What does success mean? Is success a matter of chance and luck or perhaps is success a category that can be planned and properly supported? Business Intelligence and Big Data: Drivers of Organizational Success examines how the success of an organization largely depends on the ability to anticipate and quickly respond to challenges from the market, customers, and other stakeholders. Success is also associated with the potential to process and analyze a variety of information and the means to use modern information and communication technologies (ICTs). Success also requires creative behaviors and organizational cleverness from an organization. The book discusses business intelligence (BI) and Big Data (BD) issues in the context of modern management paradigms and organizational success. It presents a theoretically and empirically grounded investigation into BI and BD application in organizations and examines such issues as: Analysis and interpretation of the essence of BI and BD Decision support Potential areas of BI and BD utilization in organizations Factors determining success with using BI and BD The role of BI and BD in value creation for organizations Identifying barriers and constraints related to BI and BD design and implementation The book presents arguments and evidence confirming that BI and BD may be a trigger for making more effective decisions, improving business processes and business performance, and creating new business. The book proposes a comprehensive framework on how to design and use BI and BD to provide organizational success.

Originally written by a team of Certified Protection Professionals (CPPs), Anthony DiSalvatore gives valuable updates to The Complete Guide for CPP Examination Preparation. This new edition contains an overview of the fundamental concepts and practices of security management while offering important insights into the CPP exam. Until recently the security profession was regarded as a "necessary evil." This book is a comprehensive guide to a profession that is now considered critical to our well-being in the wake of 9/11. It presents a practical approach drawn from decades of combined experience shared by the authors, prepares the reader for the CPP exam, and walks them through the certification process. This edition gives revised and updated treatment of every subject in the CPP exam, encourages and outlines a three-part program for you to follow, and includes sample questions at the end of each area of study. Although these are not questions that appear on the actual exam, they convey the principles and concepts that the exam emphasizes and are valuable in determining if you have mastered the information. The book also includes a security survey that covers all facets of external and internal security, as well as fire prevention. The Complete Guide for CPP Examination Preparation, Second Edition allows you to move steadily forward along your path to achieving one of the most highly regarded certifications in the security industry.

The new fifth edition of Information Technology Control and Audit has been significantly revised to include a comprehensive overview of the IT environment, including revolutionizing technologies, legislation, audit process, governance, strategy, and outsourcing, among others. This new edition also outlines common IT audit risks, procedures, and involvement associated with major IT audit areas. It further provides cases featuring practical IT audit scenarios, as well as sample documentation to design and perform actual IT audit work. Filled with up-to-date audit concepts, tools, techniques, and references for further reading, this revised edition promotes the mastery of concepts, as well as the effective implementation and assessment of IT controls by organizations and auditors. For instructors and lecturers there are an instructor's manual, sample syllabi and course schedules, PowerPoint lecture slides, and test questions. For students there are flashcards to test their knowledge of key terms and recommended further readings. Go to http://routledgetextbooks.com/textbooks/9781498752282/ for more information.

No enterprise today is proud of being unchanged. Stability is understood more as a sign of stagnation than reliability, and enterprises that do not change and do not evolve are commonly regarded as fossilized. Increasing globalization processes often force today's enterprises to make organizational changes, but the effectiveness of these processes relies on its organizational culture. This book argues that the problem behind organizational culture is its multilevel structure, including the visible and hidden levels. It addresses difficult questions, such as: Is it better to make thorough, but more painful changes, or to gradually introduce small improvements? It also demonstrates that organizational culture is not a fixed phenomenon: its shaping takes place in stages, and it is essential to take such stages into account in the process of implementing the strategy of an enterprise. Providing a comprehensive insight into "organizational culture" and its relationship to change, this book will be essential reading for professionals involved in business management and IT management throughout the world. Its analyses and suggestions will allow for improved organizational culture and change management in business environments.

Used in laptop and desktop computers, low-end servers, and mobile devices, Serial ATA (Advance Technology Attachment), or SATA, is the pervasive disk storage technology in use today. SATA has also penetrated the enterprise computing environment by adding hardware components for fail-over, extending command processing capabilities, and increasing device performance and link speeds. If you work in a data center or manage your company's storage resources, you will likely encounter storage solutions that require SATA software or hardware. In this book, leading storage networking technologist David Deming presents a comprehensive guide to designing, analyzing, and troubleshooting any SATA or SATA Express (SATAe) storage solution. Written by an engineer, this book is for those who aren't afraid of digging into the technical details. It explains how SATA/SATAe powers data center applications and how it influences and interacts with all protocol layers and system components. This book covers all of the tasks associated with installing, configuring, and managing SATA/SATAe storage applications. If you are a test engineer, design engineer, system architect, or even a technically skilled gamer who likes to build your own systems, this book will answer your technical questions about SATA/SATAe. With this book, you should have everything you need to implement a SATA or SATAe storage solution.

Technology and organizations co-evolve, as is illustrated by the growth of information and communication technology (ICT) and global software engineering (GSE). Technology has enabled the development of innovations in GSE. The literature on GSE has emphasized the role of the organization at the expense of technology. This book explores the role of technology in the evolution of globally distributed software engineering. To date, the role of the organization has been examined in coordinating GSE activities because of the prevalence of the logic of rationality (i.e., the efficiency ethos, mechanical methods, and mathematical analysis) and indeterminacy (i.e., the effectiveness ethos, natural methods, and functional analysis). This logic neglects the coordination role of ICT. However, GSE itself is an organizational mode that is technology-begotten, technology-dominated, and technology-driven, as is its coordination. GSE is a direct reflection of ICT innovation, change, and use, yet research into the role technology of GSE has been neglected. Global Software Engineering: Virtualization and Coordination considers existing fragmented explanations and perspectives in GSE research, poses new questions about GSE, and proposes a framework based on the logic of virtuality (i.e., creativity ethos, electrical methods, and technological analysis) rather than of rationality and indeterminacy. Virtuality is the primary perspective in this book's comprehensive study of GSE. The book concludes with an integrated explanation of GSE coordination made possible through ICT connectivity and capitalization.

#1 Best Selling Information Security Book by Taylor & Francis in 2019, 2020 and 2021! 2020 Cybersecurity CANON Hall of Fame Winner! Todd Fitzgerald, co-author of the ground-breaking (ISC)2 CISO Leadership: Essential Principles for Success, Information Security Governance Simplified: From the Boardroom to the Keyboard, co-author for the E-C Council CISO Body of Knowledge, and contributor to many others including Official (ISC)2 Guide to the CISSP CBK, COBIT 5 for Information Security, and ISACA CSX Cybersecurity Fundamental Certification, is back with this new book incorporating practical experience in leading, building, and sustaining an information security/cybersecurity program. CISO COMPASS includes personal, pragmatic perspectives and lessons learned of over 75 award-winning CISOs, security leaders, professional association leaders, and cybersecurity standard setters who have fought the tough battle. Todd has also, for the first time, adapted the McKinsey 7S framework (strategy, structure, systems, shared values, staff, skills and style) for organizational effectiveness to the practice of leading cybersecurity to structure the content to ensure comprehensive coverage by the CISO and security leaders to key issues impacting the delivery of the cybersecurity strategy and demonstrate to the Board of Directors due diligence. The insights will assist the security leader to create programs appreciated and supported by the organization, capable of industry/ peer award-winning recognition, enhance cybersecurity maturity, gain confidence by senior management, and avoid pitfalls. The book is a comprehensive, soup-to-nuts book enabling security leaders to effectively protect information assets and build award-winning programs by covering topics such as developing cybersecurity strategy, emerging trends and technologies, cybersecurity organization structure and reporting models, leveraging current incidents, security control frameworks, risk management, laws and regulations, data protection and privacy, meaningful policies and procedures, multi-generational workforce team dynamics, soft skills, and communicating with the Board of Directors and executive management. The book is valuable to current and future security leaders as a valuable resource and an integral part of any college program for information/ cybersecurity.

Most information systems textbooks overwhelm business students with overly technical information they may not need in their careers. This textbook takes a new approach to the required information systems course for business majors. For each topic covered, the text highlights key "Take-Aways" that alert students to material they will need to remember during their careers. Sections titled "Where You Fit In" and "Why This Chapter Matters" explain how the topics being covered will impact students on the job. Review questions, discussion questions, and summaries are also included. This second edition is updated to include new technology, along with a new running case study.

Key features:

Single-mindedly for business students who are not technical specialists

Doesn’t try to prepare IS professionals; other courses will do that

Stresses the enabling technologies and application areas that matter the most today

Based on the author’s real-world experience

Up to date regarding technology and tomorrow’s business needs

This is the book the author—and, more importantly, his students—wishes he had when he started teaching. Dr. Mallach holds degrees in engineering from Princeton and MIT, and in business from Boston University. He worked in the computer industry for two decades, as Director of Strategic Planning for a major computer firm and as co-founder/CEO of a computer marketing consulting firm. He taught information systems in the University of Massachusetts (Lowell and Dartmouth) business schools for 18 years, then at Rhode Island College following his retirement. He consults in industry and serves as Webmaster for his community, in between hiking and travel with his wife.

Table of Contents

Table of Contents

Why Information Systems Matter in Business

Role of Information Systems in Business

information Systems Hardware

Information Systems Software

Data, Databases, and Database Management

Information Networks

Integrating the Organization

Connecting with Customers and Suppliers

Making Better Decisions

Planning and Selecting Information Systems

Developing Information Systems

Managing Information Systems

Index

Lessons Learned is an important phase in project management. This is when organizations can pave the way for future project success by documenting mistakes so they are not repeated and recording best practices so they are repeated. This book covers the important role a project management office (PMO) plays in promoting lessons learned. Project managers learn how to improve processes by applying lessons learned. The book emphasizes "actionability," or producing a process improvement that can be acted upon by anyone in the PMO or project team.

This book presents a framework to model the main activities of information security management and governance. The same model can be used for any security sub-domain such as cybersecurity, data protection, access rights management, business continuity, etc.

This is a single, comprehensive resource that responds to the high demand for specialists who can provide advice to users and handle day to day administration, maintenance, and support of computer systems and networks. The author approaches both network and system administration from the perspective of the principles that do not change on a day to day basis. He shows how to discover customer needs and then use that information to identify, interpret, and evaluate system and network requirements. The new coverage includes Java services and Ipv6.