Windows Networking Tools: The Complete Guide to Management, Troubleshooting, and Security explains how to use built-in Windows networking tools and third-party networking products to diagnose network problems, address performance issues, and enhance the overall security of your system and network. It starts with a review of the major components of the TCP/IP protocol suite, as well as IP and MAC addressing, to provide a clear understanding of the various networking tools and how they are used in a LAN and a TCP/IP networking environment. Although the book focuses on built-in Windows networking tools, it also investigates a number of third-party products that can enhance the performance of your computer. It identifies tools to help you to understand the traffic flow and operational status of your network , illustrates the use of numerous tools, and shows you several methods to protect your computers from malicious software. It also examines one of the best programs for examining the flow of data on a network Wireshark and explains how to use this program to scan for open ports and discover vulnerability issues. In addition to helping you gain insight into existing problems, the text highlights built-in Windows networking tools that can help to determine if you can expect future bandwidth bottlenecks or other problems to occur under different growth scenarios. Placing the proven methods of an industry veteran at your fingertips, the book includes a chapter devoted to software programs that can enhance the security of your network. It explains how to negate the operation of unwanted advertisement trackers as well as how to minimize and alleviate the various types of hacking from keyboard loggers to network viruses. In the event your computational device is lost or stolen a cryptographic program is described that results in data becoming meaningless to the person or persons attempting to read your

This desk reference for IT professionals in the insurance industry provides information about the latest technologies to improve efficiency and prediction. Topics include: imaging modeling management systems customer systems Internet commerce Issues affecting all financial service sectors, such as the year 2000 problem The Insurance Technology Handbook is geared toward all levels of technology management and financial services management responsible for developing and implementing cutting-edge technology.

"Vivek Kale's Creating Smart Enterprises goes smack-dab at the heart of harnessing technology for competing in today's chaotic digital era. Actually, for him, it's SMACT-dab: SMACT (Social media, Mobile, Analytics and big data, Cloud computing, and internet of Things) technologies. This book is required reading for those that want to stay relevant and win, and optional for those that don't." -Peter Fingar, Author of Cognitive Computing and business technology consultant Creating Smart Enterprises unravels the mystery of social media, mobile, analytics and big data, cloud, and Internet of Things (SMACT) computing and explains how it can transform the operating context of business enterprises. It provides a clear understanding of what SMACT really means, what it can do for smart enterprises, and application areas where it is practical to use them. All IT professionals who are involved with any aspect of a SMACT computing project will profit by using this book as a roadmap to make a more meaningful contribution to the success of their computing initiatives. This pragmatic book: Introduces the VUCA (volatility, uncertainty, complexity, and ambiguity) business ecosystem confronted by the businesses today. Describes the challenges of defining business and IT strategies and of aligning them as well as their impact on enterprise governance. Provides a very wide treatment of the various components of SMACT computing, including the Internet of Things (IoT) and its constituting technologies like RFID, wireless networks, sensors, and wireless sensor networks (WSNs). This book addresses the key differentiator of SMACT computing environments and solutions that combine the power of an elastic infrastructure with analytics. The SMACT environment is cloud-based and inherently mobile. Information management processes can analyze and discern recurring patterns in colossal pools of operational and transactional data. Analytics, big data, and IoT computing leverage and transform these data patterns to help create successful, smart enterprises.

Information Technology is applicable in all areas of life. As a result, computer science is essential to imagine the modern world. Recent advances in information technology represents only a small part of today's computing applications which were the subject of international cooperation between Kazakh, Ukrainian and Polish scientists. A wide range of issues and topics is addressed, from game theory to advanced control issues: - Application of new computational models and their security problems - The integro-differential game approach - Application of information technology for automated translation, from inflected languages to sign language - Mathematical problems of complex systems investigation under uncertainties Recent advances in information technology is of interest to academics and engineers, and to professionals involved in information technology and its applications.

Software is one of the most important products in human history and is widely used by all industries and all countries. It is also one of the most expensive and labor-intensive products in human history. Software also has very poor quality that has caused many major disasters and wasted many millions of dollars. Software is also the target of frequent and increasingly serious cyber-attacks. Among the reasons for these software problems is a chronic lack of reliable quantified data. This reference provides quantified data from many countries and many industries based on about 26,000 projects developed using a variety of methodologies and team experience levels. The data has been gathered between 1970 and 2017, so interesting historical trends are available. Since current average software productivity and quality results are suboptimal, this book focuses on "best in class" results and shows not only quantified quality and productivity data from best-in-class organizations, but also the technology stacks used to achieve best-in-class results. The overall goal of this book is to encourage the adoption of best-in-class software metrics and best-in-class technology stacks. It does so by providing current data on average software schedules, effort, costs, and quality for several industries and countries. Because productivity and quality vary by technology and size, the book presents quantitative results for applications between 100 function points and 100,000 function points. It shows quality results using defect potential and DRE metrics because the number one cost driver for software is finding and fixing bugs. The book presents data on cost of quality for software projects and discusses technical debt, but that metric is not standardized. Finally, the book includes some data on three years of software maintenance and enhancements as well as some data on total cost of ownership.

Software testing is at a very important crossroad, where it is going back to the roots on certain fronts while moving inexorably forward. For instance, test automation is growing in prominence, but manual testing is becoming a niche; we are increasingly collaborating with the developers, breaking the bounds of unrealistic independence in testing, and bringing in true conscious quality. At such an important stage, it is important to take stock of the past, present, and future to define both the direction the discipline will take as well as the careers it will entail for testers. This book looks at a range of topics covering where we are in the product development landscape today, what are the varied disciplines at play, what are the influencing factors bringing in a change in software testing, why is such change important, what did the past look like, what is current decade turning out to be like, and where are we heading. As for future, it looks at it both from near-term and long-term perspectives. It also considers whether the testing fraternity is ready to take on such changes and are empowered enough to do so, or are there gaps that need to be filled. The book closes with perspectives from industry experts on what is in store for the software testing discipline and community in the coming years. After reading the book, you will be confident that you can take on what is in store for testers in the coming years. You will also be positioned to help the industry move to the next level, and influence change not just amongst testers but also in the product engineering industry level as a whole.

Within this context, big data analytics (BDA) can be an important tool given that many analytic techniques within the big data world have been created specifically to deal with complexity and rapidly changing conditions. The important task for public sector organizations is to liberate analytics from narrow scientific silos and expand it across internally to reap maximum benefit across their portfolios of programs. This book highlights contextual factors important to better situating the use of BDA within government organizations and demonstrates the wide range of applications of different BDA techniques. It emphasizes the importance of leadership and organizational practices that can improve performance. It explains that BDA initiatives should not be bolted on but should be integrated into the organization's performance management processes. Equally important, the book includes chapters that demonstrate the diversity of factors that need to be managed to launch and sustain BDA initiatives in public sector organizations.

Project Management covers the full range of issues of vital concern to IT managers working in today's hurry-up, budget-conscious business environment. The handbook provides valuable advice and guidance on how to get projects finished on-time, within budget, and to the complete satisfaction of users, whether a high-tech, low-tech, financial, manufacturing, or service organization. Project Management Handbook brings together contributions from an all-star team of more than 40 of experts working at leading enterprise organizations and consulting firms across America, and around the world. With the help of dozens of fascinating and instructive case studies and vignettes, reporting experiences in a wide range of business sectors, those experts share their insights and experience and extrapolate practicable guidelines and actions steps that project managers can put to work on their current projects.

In business, driving value is a key strategy and typically starts at the top of an organization. In today's digital age, driving software value is also an important, and often overlooked, key strategy. Executives, and the corporate board, need to expect the highest level of business value from the software the organization is developing, buying, and selling. In today's digital transformation marketplace, it is imperative that organizations start driving business value from software development initiatives. For many years, the cost of software development challenged organizations with questions such as: How do we allocate software development costs? Should these costs be considered an overhead expense? Are we getting the most value possible for our investment? A fundamental problem has been built into these questions - the focus on cost. In almost every other part of the organization, maximizing profit or, in the case of a not-for-profit, maximizing the funds available, provides a clear focus with metrics to determine success or failure. In theory, simply aligning software spending with the maximizing profit goals should be sufficient to avoid any questions about value for money. Unfortunately, this alignment hasn't turned out to be so simple, and the questions persist, particularly at the strategic or application portfolio level. In this book, Michael D.S. Harris describes how a software business value culture-one where all stakeholders, including technology and business-have a clear understanding of the goals and expected business value from software development. The book shows readers how they can transform software development from a cost or profit center to a business value center. Only a culture of software as a value center enables an organization to constantly maximize business value flow through software development. If your organization is starting to ask how it can change software from a cost-center to a value-center, this book is for you.

This book's author, Byron Love, admits proudly to being an IT geek. However, he had found that being an IT geek was limiting his career path and his effectiveness. During a career of more than 31 years, he has made the transition from geek to geek leader. He hopes this book helps other geeks do the same. This book addresses leadership issues in the IT industry to help IT practitioners lead from the lowest level. Unlike other leadership books that provide a one-size-fits-all approach to leadership, this book focuses on the unique challenges that IT practitioners face. IT project managers may manage processes and technologies, but people must be led. The IT industry attracts people who think in logical ways analytical types who have a propensity to place more emphasis on tasks and technology than on people. This has led to leadership challenges such as poor communication, poor relationship management, and poor stakeholder engagement. Critical IT projects and programs have failed because IT leaders neglect the people component of "people, process, and technology." Communications skills are key to leadership. This book features an in-depth discussion of the communications cycle and emotional intelligence, providing geek leaders with tools to improve their understanding of others and to help others understand them. To transform a geek into a geek leader, this book also discusses: Self-leadership skills so geek leaders know how to lead others by leading themselves first Followership and how to cultivate it among team members How a geek leader's ability to navigate disparate social styles leads to greater credibility and influence Integrating leadership into project management processes The book concludes with a case study to show how to put leadership principles and practices into action and how a

If you want to be a successful project manager, you need to become a person of influence. Without influence, there can be no success as a project manager. And, although all key success criteria point to the importance of developing soft skills as a project manager, few books exist about how to develop the power of influence for achieving better project and business results. Filling this need, The Influential Project Manager: Winning Over Team Members and Stakeholders supplies detailed guidance on how to improve your influence skills to achieve better business results. It explains how to set and meet ambitious goals for you, your team, and your stakeholders. The book describes how to listen actively to influence others and details how you can build partnerships that can pay dividends for a lifetime. Each chapter highlights real-world scenarios about a particular subject linked to the influencing skill being covered. Each chapter also includes practical forms, templates, helpful tips, and best practices to help you develop and refine your skills of influence. Details the ten keys to influencing others to support you and your ideas Outlines techniques for improving your listening skills Includes a trust assessment for determining your level of influence and if others see you as trustworthy Demonstrates how to build a network of informal alliances to achieve success Supplying you with the vision of influence from an experienced project manager's perspective, this book will help you procure the informal power required to become a successful influencer. After reading the text and performing the trust assessment, you will gain the understanding required to lead project members down the path to project success.

Addressing the diminished understanding of the value of security on the executive side and a lack of good business processes on the security side, Security Strategy: From Requirements to Reality explains how to select, develop, and deploy the security strategy best suited to your organization. It clarifies the purpose and place of strategy in an information security program and arms security managers and practitioners with a set of security tactics to support the implementation of strategic planning initiatives, goals, and objectives. The book focuses on security strategy planning and execution to provide a clear and comprehensive look at the structures and tools needed to build a security program that enables and enhances business processes. Divided into two parts, the first part considers business strategy and the second part details specific tactics. The information in both sections will help security practitioners and mangers develop a viable synergy that will allow security to take its place as a valued partner and contributor to the success and profitability of the enterprise. Confusing strategies and tactics all too often keep organizations from properly implementing an effective information protection strategy. This versatile reference presents information in a way that makes it accessible and applicable to organizations of all sizes. Complete with checklists of the physical security requirements that organizations should consider when evaluating or designing facilities, it provides the tools and understanding to enable your company to achieve the operational efficiencies, cost reductions, and brand enhancements that are possible when an effective security strategy is put into action.

The instant access that hackers have to the latest tools and techniques demands that companies become more aggressive in defending the security of their networks. Conducting a network vulnerability assessment, a self-induced hack attack, identifies the network components and faults in policies, and procedures that expose a company to the damage caused by malicious network intruders. Managing a Network Vulnerability Assessment provides a formal framework for finding and eliminating network security threats, ensuring that no vulnerabilities are overlooked. This thorough overview focuses on the steps necessary to successfully manage an assessment, including the development of a scope statement, the understanding and proper use of assessment methodology, the creation of an expert assessment team, and the production of a valuable response report. The book also details what commercial, freeware, and shareware tools are available, how they work, and how to use them. By following the procedures outlined in this guide, a company can pinpoint what individual parts of their network need to be hardened, and avoid expensive and unnecessary purchases.

As hacker organizations surpass drug cartels in terms of revenue generation, it is clear that the good guys are doing something wrong in information security. Providing a simple foundational remedy for our security ills, Security De-Engineering: Solving the Problems in Information Risk Management is a definitive guide to the current problems impacting corporate information risk management. It explains what the problems are, how and why they have manifested, and outlines powerful solutions.Ian Tibble delves into more than a decade of experience working with close to 100 different Fortune 500s and multinationals to explain how a gradual erosion of skills has placed corporate information assets on a disastrous collision course with automated malware attacks and manual intrusions. Presenting a complete journal of hacking feats and how corporate networks can be compromised, the book covers the most critical aspects of corporate risk information risk management. Outlines six detrimental security changes that have occurred in the past decade Examines automated vulnerability scanners and rationalizes the differences between their perceived and actual value Considers security products including intrusion detection, security incident event management, and identity management The book provides a rare glimpse at the untold stories of what goes on behind the closed doors of private corporations. It details the tools and products that are used, typical behavioral traits, and the two types of security experts that have existed since the mid-nineties the hackers and the consultants that came later. Answering some of the most pressing questions about network penetration testing and cloud computing security, this book provides you with the understanding and tools needed to tackle today's risk management issues as well as those on the horizon.

Accounting for the rapid and often confusing changes currently underway in the information systems of organizations, such as the rush to replace mainframes with networks and the decentralization of data storage and processing, provides insights on the duties and challenges of a data center manager. Covers strategic planning, management practices, controls, systems and contingency planning, network technology, human resources, desktop computing, and future directions....

Business-Driven IT-Wide Agile (Scrum) and Kanban (Lean) Implementation: An Action Guide for Business and IT Leaders explains how to increase IT delivery capabilities through the use of Agile and Kanban. Factoring in constant change, communication, a sense of urgency, clear and measurable goals, political realities, and infrastructure needs, it covers all the ingredients required for success. Using real-world examples, this practical guide illustrates how to implement Agile and Kanban in software project management and development across the entire IT department. To make things easier for busy IT leaders and executives, the text includes two case studies along with numerous templates to facilitate understanding and kick-start implementation. Explaining how IT and business management can work together to determine business goals that drive this IT-wide undertaking, the book arms you with actionable solutions that can be put to use immediately in any IT department, regardless of size.

Your customers want innovation and value, and they want it now. How can you apply Lean principles and practices throughout your enterprise to drive operational excellence, reduce costs while improving quality, enable efficient growth, and accelerate idea-to-value innovation? Shingo Prize-winning author Steve Bell and other thought leaders show you how guiding you to more effectively align people and purpose, promote enterprise agility, and leverage transformative IT capabilities to create market-differentiating value for your customers. Combining research and insight with practical examples and in-depth case studies that can be put to immediate use, Run Grow Transform: Integrating Business and Lean IT is a must read for leaders and senior managers from all disciplines, showing you how to: Drive enterprise outcomes and strategy through adaptive Business/IT learning Maximize collaboration, leverage the knowledge and skills of your teams Overcome enterprise-wise obstacles commonly encountered by Agile development teams Improve infrastructure reliability and cost, learn how to get the best results from operations frameworks including ITIL, COBIT and ISO 20000 Apply Lean principles to Enterprise Architecture and Business Process Management disciplines Make informed, value-based choices about outsourcing Tap into big data and social media to listen to and interact with the virtual voice of your customers Streamline management, collaboration, and communication systems Identify and measure the right things that lead to customer value What readers are saying: This book focuses on the most critical and challenging issue for any aspect of the development or use of IT: creating a collaborative learning culture.Jeffrey K. Liker, Shingo Prize-winning Author of The

Making IT Lean: Applying Lean Practices to the Work of IT presents Lean concepts and techniques for improving processes and eliminating waste in IT operations and IT Service Management, in a manner that is easy to understand. The authors provide a context for discussing several areas of application within this domain, allowing you to quickly gain insight into IT processes and Lean principles.The text reviews IT Service Management, with reference to the IT Infrastructure Library (ITIL) as a framework for best practices explaining how to use it to accommodate Lean processes and operations. Filled with straightforward examples, it provides enough modeling tools so you can start your Lean journey right away. Examining the work of IT from an IT practitioner perspective, the book includes coverage of: The OM Perspective considers the work of IT from an Operations Management (OM) perspective, showing how many of the concepts that have been successfully applied within manufacturing can be applied to IT The Lean Improvement Model explains Lean concepts and practices and details the authors Lean improvement model Lean Problem-Solving (Identifying and Understanding Problems) considers operational work in IT and explains how to apply Lean practices related to problem identification and root cause analysis Lean Problem-Solving (Identifying and Managing Solutions) describes how to use good problem identification as the basis for identifying the right solutions Lean IT Service Management examines IT work from an IT Service Management perspective, using the ITIL framework as a guide Implementing and Sustaining Lean IT Improvements explains how to implement and sustain Lean IT improvements Throughout the book, the authors use a simple model for Lean Improvement as the framework

The success of information backup systems does not rest on IT administrators alone. Rather, a well-designed backup system comes about only when several key factors coalesce business involvement, IT acceptance, best practice designs, enterprise software, and reliable hardware. Enterprise Systems Backup and Recovery: A Corporate Insurance Policy provides organizations with a comprehensive understanding of the principles and features involved in effective enterprise backups. Instead of focusing on any individual backup product, this book recommends corporate procedures and policies that need to be established for comprehensive data protection. It provides relevant information to any organization, regardless of which operating systems or applications are deployed, what backup system is in place, or what planning has been done for business continuity. It explains how backup must be included in every phase of system planning, development, operation, and maintenance. It also provides techniques for analyzing and improving current backup system performance. After reviewing the concepts in this book, organizations will be able to answer these questions with respect to their enterprise: What features and functionality should be expected in a backup environment? What terminology and concepts are unique to backup software, and what can be related to other areas? How can a backup system be monitored successfully? How can the performance of a backup system be improved? What features are just "window dressing" and should be ignored, as opposed to those features that are relevant? Backup and recovery systems touch on just about every system in an organization. Properly implemented, they can provide an enterprise with greater assurance that its information is safe. By utilizing the

If IT companies seek to differentiate themselves from the competition, they must turn to consultative selling. Consultative selling is analyzing the needs and challenges of your customers and selling unique services that enable your customers to reduce costs, increase profits, and improve overall business performance. The Art of Consultative Selling in IT provides a practical framework for becoming a successful consultative seller and shows how to use the blue ocean strategy to identify opportunities in areas where there is no competition. The first section discusses the advantages of consultative selling and explores the concepts of blue oceans. In blue oceans, demand is created rather than fought over. Competition is irrelevant because the rules of the game are waiting to be established. The author explains how you can use consultative selling techniques to create your own blue oceans of unknown market space, where opportunities for growth are both rapid and profitable. In the second section, the author defines the consultative selling framework (CSF). This framework is based on proven processes, best practices, and real-time case studies to make consultative selling a reality. It provides clear guidelines for understanding your customer's current landscape and challenges, owning its priorities, and helping it to achieve its short-term and long-term goals. The author explains how to use CSF to generate innovative ideas and present them to your customer through profit improvement or efficiency improvement proposals. The book concludes with examples of several innovative business improvement ideas that you can present to your customers, including Agile project management, master data management (MDM), application portfolio rationalization, and business process management (BPM). The author discusses the benefits of each methodology and lists the trigger points to think about when deciding whether the methodology can add value to a pa

Top performing dotcoms share a common feature. It isn't a new software plug-in or a design gadget or any other piece of technology. These sites share a passionate focus on usability. This book is written by an international usability consultant, writer and trainer who specializes in the design and evaluation of web-based and wireless applications, e-commerce sites and interactive television. The author has worked with a number of blue-chip clients that value usability, including Hewlett-Packard, Thomas Cook, Philips, the Financial Times and Motorola. This guide is designed for software developers, project managers, business analysts and user interface designers, and does not require a background in human factors or usability. E-Commerce Usability: Tools and Techniques to Perfect the On-Line Experience presents a practical, structured, customer-centered design method that encourages innovation yet helps you make sure your final design is still easy to use.

The International Conference on Communications, Management, and Information Technology (ICCMIT'16) provides a discussion forum for scientists, engineers, educators and students about the latest discoveries and realizations in the foundations, theory, models and applications of systems inspired on nature, using computational intelligence methodologies, as well as in emerging areas related to the three tracks of the conference: Communication Engineering, Knowledge, and Information Technology. The best 25 papers to be included in the book will be carefully reviewed and selected from numerous submissions, then revised and expanded to provide deeper insight into trends shaping future ICT.

This book is concerned with the ways in which organizations design, build and use information technology systems. In particular it looks at the interaction between these IT-centred activities and the broader management processes within organizations. The authors adopt a critical social science perspective on these issues, and are primarily concerned with advancing theoretical debates on how best to understand the related processes of technological and organizational change. To this end, the book examines and deploys recent work on power/knowledge, actor-network theory and critical organization theory. The result is an account of the nature and significance of information systems in organizations which is an alternative perspective to pragmatic and recipe-based approaches to this topic which dominate much contemporary management literature on IT. This book is intended for academic: Management and social science academics and postgraduate students of IT strategy and organization. Practitioner: Senior managers concerned with IT and strategy issues.

Selling and delivering a project to a satisfied client, and making a profit, is a complex task. Project manager and author Robin Hornby believes this has been neglected by current standards and is poorly understood by professionals in the field. Commercial Project Management aims to rectify this deficiency. As a unique 'how-to' guide for project and business managers, it offers practical guidance, and a wealth of explanatory illustrations, useful techniques, proven checklists, real life examples, and case stories. It will give project managers a needed confidence boost and a head start in their demanding role as they go 'on contract'. At the heart of Robin's approach is a vendor sales and delivery lifecycle that provides a framework for business control of projects. Unique elements include the integration of buyer and vendor project lifecycles, the recasting of project management as a cyclic set of functions to lead the work of the project, and the elevation of risk assessment from a project toolkit to a fundamental control process. Beyond project management, the book proposes a comprehensive template for the firm whose business is delivering projects. This is a how-to book for project and business managers working in a commercial environment looking for practical guidance on conducting their projects and organizing their firm.

This book provides techniques for offshore center managers and head office managers to motivate and manage globally distributed teams, which are spread across the offshore center and the head office, and thereby achieve higher productivity. Readers learn how to integrate the offshore center with the head office to make the offshore team an extension of the head office. While integrating teams with the head office, offshore center managers can still retain independence and authority to meet team aspirations. The book provides insight into devising new organizational structures to balance the authority and responsibilities of offshore center and head office managers. Head office managers responsible for managing globally distributed projects learn how to achieve a higher success rate on their projects and be better rewarded for their efforts in offshoring. Head office managers also learn techniques to make more significant contributions in their expatriate assignments to the offshore center. This book guides both the offshore center managers and the head office managers to fully realize the potential of the offshore center, which can result in higher revenues and profitability.