"A valuable, practical guide for navigating through ICT turbulence
and dynamics. A lighthouse for the human side of ICT." Erik van de
Loo, Director Executive Masters in Change, INSEAD Professor of
Organisational Behaviour, INSEAD Business School "The ICT Malaise
is a different and thorough point of view on the dysfunctional
approach the world has taken to information and technology. In an
era of exponential changes where humans are rendered obsolete at
the same pace of technology, it is fundamental to go back to basics
on why we lead and innovate in the first place." Silvio Rugolo, VP,
Global Sales, BMC Software, Digital Service Operations We hurtle
ahead with technology, apps, and the newest innovation in a world
that already demands a constant online presence and availability.
You are included if you quickly adapt the newest technology and
excluded if you wait too long. Information and communication
technology (ICT) service providers, suppliers, and customers all
try to make sense and make the most money out of technology
developments and constant innovation with the help of frameworks,
methodologies, best-practice approaches, and models. They
continuously improve, align, integrate, and optimize, but
unfortunately do not apply the same drive to safeguarding quality.
This book leads the reader along a path of critical thinking,
reflecting, and contemplating while offering alternative ways for
service providers, customers, and suppliers to interact with each
other. In addition, it encourages them to conduct their business in
such a way that customers, service providers, and suppliers achieve
satisfaction. The author implies a different mindset, a new way of
interacting and a surprising approach to the many frameworks,
models, and methodologies being introduced ceaselessly. While
reading this book, IT professionals receive practical guidelines
for using these newfound methodologies and models to help build and
maintain healthy business relations while ensuring quality delivery
of products and services. Readers will be surprised by how much
more satisfying and less stressful their work environment becomes!
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