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Books > Computing & IT > Computer communications & networking
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Making IT Lean - Applying Lean Practices to the Work of IT (Hardcover)
Loot Price: R5,203
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Making IT Lean - Applying Lean Practices to the Work of IT (Hardcover)
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Making IT Lean: Applying Lean Practices to the Work of IT presents
Lean concepts and techniques for improving processes and
eliminating waste in IT operations and IT Service Management, in a
manner that is easy to understand. The authors provide a context
for discussing several areas of application within this domain,
allowing you to quickly gain insight into IT processes and Lean
principles.The text reviews IT Service Management, with reference
to the IT Infrastructure Library (ITIL) as a framework for best
practices explaining how to use it to accommodate Lean processes
and operations. Filled with straightforward examples, it provides
enough modeling tools so you can start your Lean journey right
away. Examining the work of IT from an IT practitioner perspective,
the book includes coverage of: The OM Perspective considers the
work of IT from an Operations Management (OM) perspective, showing
how many of the concepts that have been successfully applied within
manufacturing can be applied to IT The Lean Improvement Model
explains Lean concepts and practices and details the authors Lean
improvement model Lean Problem-Solving (Identifying and
Understanding Problems) considers operational work in IT and
explains how to apply Lean practices related to problem
identification and root cause analysis Lean Problem-Solving
(Identifying and Managing Solutions) describes how to use good
problem identification as the basis for identifying the right
solutions Lean IT Service Management examines IT work from an IT
Service Management perspective, using the ITIL framework as a guide
Implementing and Sustaining Lean IT Improvements explains how to
implement and sustain Lean IT improvements Throughout the book, the
authors use a simple model for Lean Improvement as the framework
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