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Books > Business & Economics > Business & management > Management of specific areas > Purchasing & supply management
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Service Systems Engineering and Management (Paperback)
Loot Price: R1,589
Discovery Miles 15 890
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Service Systems Engineering and Management (Paperback)
Series: Operations Research Series
Expected to ship within 12 - 19 working days
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Recipient of the 2019 IISE Institute of Industrial and Systems
Engineers Joint Publishers Book-of-the-Year Award This is a
comprehensive textbook on service systems engineering and
management. It emphasizes the use of engineering principles to the
design and operation of service enterprises. Service systems
engineering relies on mathematical models and methods to solve
problems in the service industries. This textbook covers
state-of-the-art concepts, models and solution methods important in
the design, control, operations and management of service
enterprises. Service Systems Engineering and Management begins with
a basic overview of service industries and their importance in
today's economy. Special challenges in managing services, namely,
perishability, intangibility, proximity and simultaneity are
discussed. Quality of service metrics and methods for measuring
them are then discussed. Evaluating the design and operation of
service systems frequently involves the conflicting criteria of
cost and customer service. This textbook presents two approaches to
evaluate the performance of service systems - Multiple Criteria
Decision Making and Data Envelopment Analysis. The textbook then
discusses several topics in service systems engineering and
management - supply chain optimization, warehousing and
distribution, modern portfolio theory, revenue management, retail
engineering, health systems engineering and financial services.
Features: Stresses quantitative models and methods in service
systems engineering and management Includes chapters on design and
evaluation of service systems, supply chain engineering,
warehousing and distribution, financial engineering, healthcare
systems, retail engineering and revenue management Bridges theory
and practice Contains end-of-chapter problems, case studies,
illustrative examples, and real-world applications Service Systems
Engineering and Management is primarily addressed to those who are
interested in learning how to apply operations research models and
methods for managing service enterprises. This textbook is well
suited for industrial engineering students interested in service
systems applications and MBA students in elective courses in
operations management, logistics and supply chain management that
emphasize quantitative analysis.
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