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Quality of Experience Engineering for Customer Added Value Services - From Evaluation to Monitoring (Hardcover)
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Quality of Experience Engineering for Customer Added Value Services - From Evaluation to Monitoring (Hardcover)
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The main objective of the book is to present state-of-the-art
research results and experience reports in the area of quality
monitoring for customer experience management, addressing topics
which are currently important, such as service-aware future
Internet architecture for Quality of Experience (QoE) management on
multimedia applications. In recent years, multimedia applications
and services have experienced a sudden growth. Today, video display
is not limited to the traditional areas of movies and television on
TV sets, but these applications are accessed in different
environments, with different devices and under different
conditions. In addition, the continuous emergence of new services,
along with increasing competition, is forcing network operators and
service providers to focus all their efforts on customer
satisfaction, although determining the QoE is not a trivial task.
This book addresses the QoE for improving customer perception when
using added value services offered by service providers, from
evaluation to monitoring and other management processes.
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