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Implementing Service Level Objectives - A Practical Guide to SLIs, SLOs, and Error Budgets (Paperback)
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Implementing Service Level Objectives - A Practical Guide to SLIs, SLOs, and Error Budgets (Paperback)
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Although service-level objectives (SLOs) continue to grow in
importance, there's a distinct lack of information about how to
implement them. Practical advice that does exist usually assumes
that your team already has the infrastructure, tooling, and culture
in place. In this book, recognized SLO expert Alex Hidalgo explains
how to build an SLO culture from the ground up. Ideal as a primer
and daily reference for anyone creating both the culture and
tooling necessary for SLO-based approaches to reliability, this
guide provides detailed analysis of advanced SLO and service-level
indicator (SLI) techniques. Armed with mathematical models and
statistical knowledge to help you get the most out of an SLO-based
approach, you'll learn how to build systems capable of measuring
meaningful SLIs with buy-in across all departments of your
organization. Define SLIs that meaningfully measure the reliability
of a service from a user's perspective Choose appropriate SLO
targets, including how to perform statistical and probabilistic
analysis Use error budgets to help your team have better
discussions and make better data-driven decisions Build supportive
tooling and resources required for an SLO-based approach Use SLO
data to present meaningful reports to leadership and your users
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