Software for complex problem solving can dazzle people with
advanced features and alluring visuals, but when actually put to
use it often disappoints and even frustrates users. This software
rarely follows the user's own work methods, nor does it give people
the degree of control and choice that they truly need.
This book presents a groundbreaking approach to interaction design
for complex problem solving applications. The author uses her vast
field experience to present a new way of looking at the whole
process, and treats complex problem solving software and web
applications as a distinct class with its own set of usefulness
demands and design criteria. This approach highlights integrated
interactions rather than discrete actions, clearly defines what
makes problem solving complex, and explores strategies for
analyzing, modeling, and designing for exploratory inquiries.
-In depth case studies ranging from IT troubleshooting to marketing
analysis to risk assessments in healthcare show exactly where and
what goes wrong in real world activities and how to improve them.
-Presents a system and framework for analyzing complex work and
takes the mystery out of eliciting patterns of work and their
meanings.
-Offers new perspectives for support and new design strategies for
building the right models into programs so that they effectively
address users' dynamic work.
-Allows designers to turn findings into useful designs for problems
that require users to create new knowledge but with no one right
answer and with many methods of reaching solutions.
General
| Imprint: |
Morgan Kaufmann Publishers In
|
| Country of origin: |
United States |
| Series: |
Interactive Technologies |
| Release date: |
November 2003 |
| First published: |
November 2003 |
| Authors: |
Barbara Mirel
|
| Dimensions: |
235 x 187 x 20mm (L x W x T) |
| Format: |
Paperback
|
| Pages: |
395 |
| ISBN-13: |
978-1-55860-831-3 |
| Categories: |
Books >
Computing & IT >
Computer software packages >
General
|
| LSN: |
1-55860-831-1 |
| Barcode: |
9781558608313 |
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