This new evidence-based model, derived from a study of parents and
exemplary clinicians, offers a clear presentation of the complex
process of interaction between healthcare providers and parents of
seriously ill children. A unique aspect of the book is that it is
based on the study of excellence rather than focusing on what did
not go well. This model gives clinicians practical strategies for
optimizing interactions with parents of seriously ill children.
Moving beyond the prevalent idea of communication as a step-by-step
procedure, this book demonstrates the complex and holistic nature
of interaction in healthcare.
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