The eSourcing Capability Model for Service Providers (eSCM-SP) is
the best practices model that supports sourcing organizations
successfully manage and reduce their risks and improve their
capabilities across the entire sourcing life-cycle. It addresses
the critical issues related to IT-enabled sourcing (eSourcing) for
both outsourced and in-sourced (shared services) agreements. Each
of the Model's 84 Practice is distributed along three easy to
follow dimensions: Sourcing Life-cycle, Capability Area, and
Capability Level, and have been applied in IT, BPO, and KPO
settings. The eSCM-SP has been designed to complement existing
quality models so that service providers can capitalize on their
previous improvement efforts. ITIL V3 suggests that ITIL be
supplemented with eSCM when service management is performed in the
context of a sourcing arrangement. A series of documents comparing
the eSCM-SP with other models and standards has been developed.
Developed by The IT Services Qualification Center (ITSqc) and
endorsed by a number of organizations including IAOP (International
Association of Outsourcing Professionals), this title represents a
major step forward for professionals looking to implement Best
Practice within the Industry.
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