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Call Center -- Mittelpunkt Der Kundenkommunikation - Planungsschritte Und Entscheidungshilfen Fur Das Erfolgreiche Zusammenwirken Von Mensch, Organisation Und Technik (German, Paperback, Softcover Reprint of the Original 1st 1999 ed.) Loot Price: R1,640
Discovery Miles 16 400
Repayment Terms: R154 pm x 12*
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Call Center -- Mittelpunkt Der Kundenkommunikation - Planungsschritte Und Entscheidungshilfen Fur Das Erfolgreiche...

Call Center -- Mittelpunkt Der Kundenkommunikation - Planungsschritte Und Entscheidungshilfen Fur Das Erfolgreiche Zusammenwirken Von Mensch, Organisation Und Technik (German, Paperback, Softcover Reprint of the Original 1st 1999 ed.)

Bodo Boese; Contributions by Matthias Temme; Edited by Stephen Fedtke; Contributions by Martin Hartung; Erhard Flieger; Contributions by Carmen Saalmuller

Series: Zielorientiertes Business Computing

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Loot Price R1,640 Discovery Miles 16 400 | Repayment Terms: R154 pm x 12*

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Die Qualitat eines Call Centers resultiert im Wesentlichen aus der ganzheitlichen und konsequenten Berucksichtigung der Erfolgsfaktoren Mensch, Organisation und Technik. Das Buch zeigt vielfaltige Aspekte des Call Centers, von der Planung bis hin zu den Grundlagen eines erfolgreichen Betriebes. Der Leser erhalt einen Leitfaden, der ihm die Planung und Optimierung einer eigenen Call Center-Losung erleichert.
Mit der praxisorientierten Darstellung von Planungsschritten und Entscheidungshilfen wendet sich das Buch vor allem an die Entscheidungstrager und Projektverantwortliche.
"

General

Imprint: Vieweg+teubner Verlag
Country of origin: Germany
Series: Zielorientiertes Business Computing
Release date: March 2013
First published: April 2012
Authors: Bodo Boese
Contributors: Matthias Temme
Editors: Stephen Fedtke
Contributors: Martin Hartung
Authors: Erhard Flieger
Contributors: Carmen Saalmuller
Dimensions: 244 x 170 x 14mm (L x W x T)
Format: Paperback - Trade
Pages: 258
Edition: Softcover Reprint of the Original 1st 1999 ed.
ISBN-13: 978-3-322-89837-1
Languages: German
Subtitles: German
Categories: Books > Professional & Technical > Technology: general issues > Engineering: general
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LSN: 3-322-89837-7
Barcode: 9783322898371

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