Law Enforcement Interpersonal Communication and Conflict Management - The IMPACT Model (Paperback)

Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behavior Achieve Rapport Control your response Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.

General

Imprint:	Sage Publications Ltd
Country of origin:	United States
Release date:	October 2015
Authors:	Brian Douglas Fitch
Dimensions:	228 x 152 x 13mm (L x W x T)
Format:	Paperback
Pages:	152
ISBN-13:	978-1-5063-0337-6
Categories:	Books > Social sciences > Sociology, social studies > Emergency services > Police & security services
LSN:	1-5063-0337-4
Barcode:	9781506303376

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