Law Enforcement Interpersonal Communication and Conflict
Management: The IMPACT Model provides law enforcement professionals
with a comprehensive, easy-to-follow model designed specifically to
improve communications with victims, witnesses, subjects, and other
members of the public. Harnessing 30 years of front line law
enforcement experience, author Brian D. Fitch outlines practical
strategies in a six-step model, IMPACT, which asks professionals
to: Identify and master emotions Master the story Promote positive
behavior Achieve Rapport Control your response Take perspective
When used correctly, this model will help readers communicate and
connect more effectively with people in virtually any law
enforcement environment.
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