This book focuses on how public institutions such as the police
create new forms of technically mediated access to information and
services in an environment that can be critical in terms of life,
property and public safety. The development of public applications
of technologies involves not only considering new configurations of
technologies but also the social and symbolic aspects of services
in relation to citizens' lives and expectations. It thus puts the
creation of new technical applications into an arena of changing
social expectations and cultural trends. To explore the issues and
dynamics of the innovation of technologies in this environment a
European Telematics project was studied. The project involved the
Metropolitan Police Service and other public administrations in
London and Europe. A theoretical priority was given to the
meaningfulness of human action and the dynamics of the problem were
analysed through the concept of the cultural form. The combination
of symbolic action and cultural forms analysis enabled the
researcher to gain an understanding of the ways in which new
technologies emerge from the meanings of actors in specific
contexts.
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