"""Customer Success with Microsft Dynamics Sure Step"" is a focused
tutorial of Microsoft Dynamics solution envisioning and delivery,
rather than a step-by-step guide into project management. It will
equip you with the tactics required to plan, align, and orchestrate
your solution selling activities, as well as help you to be
efficient, proactive, goal driven, and flexible in your Microsoft
Dynamics engagements. If you are involved in one or more of the
roles stated below, then this book is for you: If you are a Project
Manager, Engagement Manager, Solution Architect, or Consultant
involved in delivering Microsoft Dynamics solutions, this book will
teach you how you can improve the quality of your implementation
with a consistent, repeatable process. If you are a Customer
Project Manager, Subject Matter Expert, Key User, or End User
involved in selecting the right business solution for your
organization and delivering the Microsoft Dynamics solution, this
book will help you determine how the method facilitates the
delivery of a solution that is aligned to your vision. If you are a
Sales Executive, Services Sales Executive, Technical Sales
Specialist, Pre-Sales Consultant, or Engagement Manager involved in
the sales of Microsoft Dynamics solutions, this book will help you
to understand how you can accelerate your sales cycle and bring it
to a close. If you are the Customer Decision Maker, CxO, Buyer, or
Project Manager who participates in the selection process for your
business solution needs, this book will show you how to determine
how this process can help your due diligence exercise and set the
stage for a quality implementation of the solution. If you are a
Change Management expert, this book will enable you to learn how
you can help the customer manage organizational change during the
business solution delivery process, and/or help solution providers
adopt a process for selling and delivering solutions."
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