The British aren't known for their skills at complaining; faced
with endless tube delays, lousy service in a restaurant, or shoddy
goods, we are more likely to apologise or roll our eyes than take
up our grievances with the authority concerned. Help is at hand
with a new edition of the best-selling letter-writers bible which
is chock full of helpful advice on how to complain and who to
complain to. Although, basically a handbook on how we as consumers
can stand up for our rights it is also an entertaining guide to
getting what you want without losing either your temper or your
sense of humour. Although the reverse of being a dull legal text-
book, it outlines in clear form the essential legal principles of
consumer issues - and then, much more importantly, describes the
tactics needed to win through. Model letters for dealing with a
wide range of goods and service providers are also given
throughout. Perfect for anyone who has ever made (or will make) an
unsatisfactory purchase or paid for a service that doesn't come up
to scratch. (Kirkus UK)
‘The mob began to join and whirl, and with loud yells, and shouts … bestirred themselves to feed the fire, and keep it at its height’
Set against the backdrop of the Gordon Riots of 1780, Barnaby Rudge is a story of mystery and suspense which begins with an unsolved double murder and goes on to involve conspiracy, blackmail, abduction and retribution. Through the course of the novel fathers and sons become opposed, apprentices plot against their masters and anti-Catholic mobs rampage through the streets. And, as London erupts into riot, Barnaby Rudge himself struggles to escape the curse of his own past. With its dramatic descriptions of public violence and private horror, its strange secrets and ghostly doublings, Barnaby Rudge is a powerful, disturbing blend of historical realism and Gothic melodrama.
This edition is based on the first one-volume publication of Barnaby Rudge, reproducing all the original illustrations. Appendices include a map of London at the time of the Gordon Riots and the preface to the 1868 edition.
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