Environmental quality management is seen as a competitive
strategy that could help a firm improve its bottom line. It is
argued that being environmentally correct is good business that can
provide competitive advantage to the firm in the long term and help
it to survive and remain in business. To achieve environmental
quality, top management must take the lead and refocus its
objectives by redefining its customers. Rather than a focus only on
direct customers who are consumers of the product, emphasis should
be on the stakeholders of the environment since they can
potentially influence the cost of doing business.
The book starts by tracing the relationship between technology
and the environment. Clearly, the quality of life we enjoy today
is, to a large extent, a result of technological advances. However,
environmental pollution is a byproduct of such advances and has
contributed in declining the quality of life. Sustainable
development is increasingly seen as a way of both maintaining
technological advances and environmental quality. However, many
have argued against sustainable development without looking at its
long-term goals and its potential of helping a business improve its
bottom line and competitiveness. Clearly, there is a need for
strategic planning in order to remain competitive through
environmental quality planning. A corporate environmental quality
model is, therefore, needed. Environmental quality management can
also benefit from developments in the total quality management
area. A great deal of attention is focused on how this could be
achieved by adopting tools from total quality management,
establishing environmental quality award programs, and conducting
environmental quality assessment. The book concludes by focusing on
the needs to conserve the earth's limited natural resources and
discussing some of the major environmental laws in the United
States designed to protect the environment.
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