Prepare for the ITIL Foundation exam ITIL is best practice for IT
Service Management, developed by the UK government and globally
adopted in both the public and private sectors. ITIL is not
prescriptive, but rather it is a framework that organizations can
adopt and adapt. The Foundation Certificate is the entry-level ITIL
qualification that offers candidates a general awareness of the key
elements, concepts, and terminology used in the ITIL service life
cycle. The aforementioned elements, concepts, and terminology of
ITIL have been condensed into this pocket guide to provide
candidates with the essential facts they need in order to pass the
ITIL Foundation exam. All you need to know to achieve ITIL
Foundation Certification An official ITIL(R) Licensed product,
ITIL(R) Foundation Essentials is a distillation of critical
information-no waffle or padding; just exactly what you need to
understand how to pass the ITIL Foundation exam. Written for
self-study candidates, ITIL community training delegates, itSMF/BCS
members, and V2 Foundation Certificate holders who have yet to take
an upgraded exam, this pocket guide is fully aligned with the ITIL
2011 core volumes. Project managers who are looking to expand their
qualifications and IT contractors or consultants who don't want to
take time out from their day jobs to attend a course will also find
this pocket guide an essential companion to their studies and
education. The complete ITIL Foundation syllabus The essential
companion for those studying the ITIL Foundation syllabus, the
pocket guide covers key areas including: *A basic introduction to
ITIL and a description of service classifications (core, enabling,
enhancing) and an outline of internal and external services. *A
point-by-point summary of the purpose, objectives, scope, and value
of the five stages of the service life cycle that form the ITIL
core-from strategy and design through to transition, operation, and
continual service improvement (CSI). *Separate sections in the
guide are dedicated to describing ITIL key concepts and terminology
(including "stakeholders" and "processes, functions, and roles")
and throughout the pocket guide the wide range of 3, 4, and 5
letter ITIL acronyms (including PBA, FMITS, BRM, SLM, OLA, SLR,
VBF, ITSCM, SACM, RADM) are expanded and explained. *A brief
summary of the ITIL qualification scheme and the Foundation exam.
The ideal revision guide for the ITIL Foundation examination
General
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