ITIL 4 is the latest evolution of the leading best-practice
framework for ITSM (IT service management). It has been
significantly updated from ITIL v3 and addresses new ITSM
challenges, includes new technologies and incorporates new ways of
working. ITIL Foundation Essentials - ITIL 4 Edition* is the
ultimate revision guide for candidates preparing for the ITIL 4
Foundation exam. It is fully aligned with the Foundation course
syllabus and gives a clear and concise overview of the facts. You
can use it in place of writing revision notes, giving you more time
to focus on learning the information you need to pass the exam.
Whether you are taking an ITIL 4 Foundation training course or are
a self-study candidate, new to the framework or looking to upgrade
your ITIL 2011 certification, this guide is the essential
companion. It: -Provides definitions of the key terms and concepts
used in ITIL 4; -Presents detailed information in clear,
user-friendly and easy-to-follow ways through tables, bullet points
and diagrams; and -Explains the key figures and diagrams in the
ITIL syllabus. New for the ITIL 4 Edition: -Fully updated to
reflect the changes introduced in ITIL 4. -New sections on the
guiding principles of ITIL and the four dimensions of service
management. -Updated overview of the ITIL Foundation exam.
General
| Imprint: |
It Governance Publishing
|
| Country of origin: |
United Kingdom |
| Release date: |
June 2019 |
| Authors: |
Claire Agutter
• It Governance Publishing
|
| Dimensions: |
170 x 316 x 6mm (L x W x T) |
| Format: |
Paperback
|
| Pages: |
70 |
| Edition: |
ITIL 4 edition |
| ISBN-13: |
978-1-78778-117-7 |
| Categories: |
Books >
Computing & IT >
General
|
| LSN: |
1-78778-117-8 |
| Barcode: |
9781787781177 |
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