ITIL foundation essentials - the ultimate revision guide (Paperback, ITIL 4 edition)

ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working. ITIL Foundation Essentials - ITIL 4 Edition* is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. You can use it in place of writing revision notes, giving you more time to focus on learning the information you need to pass the exam. Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It: -Provides definitions of the key terms and concepts used in ITIL 4; -Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; and -Explains the key figures and diagrams in the ITIL syllabus. New for the ITIL 4 Edition: -Fully updated to reflect the changes introduced in ITIL 4. -New sections on the guiding principles of ITIL and the four dimensions of service management. -Updated overview of the ITIL Foundation exam.

General

Imprint:	It Governance Publishing
Country of origin:	United Kingdom
Release date:	June 2019
Authors:	Claire Agutter • It Governance Publishing
Dimensions:	170 x 316 x 6mm (L x W x T)
Format:	Paperback
Pages:	70
Edition:	ITIL 4 edition
ISBN-13:	978-1-78778-117-7
Categories:	Books > Computing & IT > General Promotions
LSN:	1-78778-117-8
Barcode:	9781787781177

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!