Revolutionize Your Customer Experience (Paperback, 1st ed. 2005)

In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.

General

Imprint:	Palgrave Macmillan
Country of origin:	United Kingdom
Release date:	September 2004
First published:	2005
Authors:	Colin Shaw
Dimensions:	235 x 155mm (L x W)
Format:	Paperback
Pages:	220
Edition:	1st ed. 2005
ISBN-13:	978-1-349-51834-0
Categories:	Books > Business & Economics > Business & management > Business strategy Books > Business & Economics > Business & management > Management & management techniques > General
LSN:	1-349-51834-4
Barcode:	9781349518340

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