This major text for students of public sector management combines
well-developed management theory with research from a range of
countries including Germany, Holland, Ireland, New Zealand, Sweden
and the UK. The comparative focus highlights common problems and
common factors in successful management across these countries.
The author integrates three traditionally separate concepts in
public sector management, arguing for the development of a
different kind of management than that appropriate for private
enterprise: The notion of differential information between
providers and clients in service deliveryThe notion of a core
public serviceThe notion of professionalism in service
deliveryThroughout, the text focuses on how theory can be applied
to management issues and practice, drawing on the direct reports
and experiences of managers wherever possible and employing case
studies with self-assessment questions to further
understanding.
Public services managers who are concerned to improve their
management practice or students who are seeking to understand how
the particular characteristics of core public services management
shape management practice, will particularly welcome this text.
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