Workforce Distribution in Dynamic Multiagent Systems (Paperback)

This work describes a novel approach to the problem of workforce distribution in dynamic multi-agent systems based on blackboard architectures, focusing especially on a real-world scenario: the multi-skill call centre. Traditionally, to address such highly-dynamic environments, diverse greedy heuristics have been applied to provide solutions in real-time. Basically, these heuristics perform a continuous re-planning on the system, taking into account its current state at all times. As decisions are greedily taken, the distribution of the workforce may be poor in the medium and/or long term. The usage of parallel memetic algorithms, which are more sophisticated than standard ad-hoc heuristics, can lead us towards much more accurate solutions. In order to effectively apply parallel memetic algorithms to such a dynamic environment, we introduce the concept of adaptive time window. Thus, the size of the time window depends upon the level of dynamism of the system at a given time. This research proposes a set of tools to automatically determine the dynamism of the system, as well as a novel and precise prediction module based on a neural network and a powerful optimization method.

General

Imprint:	Scholars Press
Country of origin:	United States
Release date:	April 2014
First published:	April 2014
Authors:	David Millan-Ruiz • Jose Ignacio Hidalgo Perez
Dimensions:	229 x 152 x 14mm (L x W x T)
Format:	Paperback - Trade
Pages:	252
ISBN-13:	978-3-639-71295-7
Categories:	Books > Computing & IT > General theory of computing > General
LSN:	3-639-71295-1
Barcode:	9783639712957

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