This book studies how technological solutions can be used to
alleviate the current state of legal systems, with their clogged up
courtrooms and inefficient conflict resolution methods. It reviews
the shortcomings and disadvantages of traditional and alternative
conflict resolution methods and turns to Artificial Intelligence
for problem-solving techniques and solutions. The book is divided
into four parts. The first part presents a general and systematic
analysis of the current state of the legal systems, identifying the
main problems and their causes.It then moves on to present UM
Court: a framework for testing and prototyping conflict resolution
services. This framework was developed with the objective of using
Artificial Intelligence techniques to build a service environment
for conflict resolution. The third part of the book takes a step
into the future by analyzing the use of Intelligent Environments in
the support of conflict management and resolution. It describes the
approach taken and the experiments performed in the Intelligent
Systems Lab of the University of Minho. The final part of the book
contains the conclusions and shows the potential advantages of the
use of Intelligent Environments as a way to implement better
conflict resolution procedures (virtual or real), in which all the
participants have access to more and better information and are
able to take better informed decisions."
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