Nobody likes bad customer service, as a customer you want to feel
loved, and feel like you're being treated well, or at least fairly,
by whatever company you are dealing with. Things go wrong however,
thats a fact, we don't live in a perfect world and companies do
make genuine mistakes. We have to live with that, but often they
are things that could be avoided, and with a little thought on the
side of the company you are dealing with, be more palatable for you
as one of their customers. In this book, I'll explain how to
complain effectively, or, if you dislike the word 'complain'; how
to make a point, and receive something to make that pain a little
better. I'll explain how to get as close to the top of a company as
you need to get to obtain the result you want; I'll explain what to
do, and how to do it, so that in the majority of cases you'll get
something back from the company that broke your customer
experience. But why should you take my advise? Well.. I've not only
worked in customer service centres, I've also been the one doing
the complaining on more than one occasion. People who know me have
often asked how I get results, and how I've managed to get the
gratuities or good will gestures I have from companies. For over 10
years I've followed a few key points when I've needed to complain
to a company. In some of those cases the resulting outcome has been
financial, 50 credited to my account, reversal of a charge, a gift
voucher, a reduced bill, or obtaining an item for free. In other
cases the result has been to fix the issue, and go beyond to
provide the service that should have been provided initially. In
all cases what I've obtained has made the pain of a company lets
say, 'making some mistakes' a little easier to swallow.
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