Service Failures and Recovery in Tourism and Hospitality - A Practical Manual (Hardcover)

Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent research published in top tier journals, chapters in the book contain student aids, real-life examples, case studies, links to websites and activities alongside discussion questions and presentation slides for in-class use by teaching staff. This book is enhanced with supplementary resources including customizable lecture slides.

General

Imprint:	Cabi Publishing
Country of origin:	United Kingdom
Release date:	October 2017
Editors:	Erdogan Koc (Professor)
Contributors:	Aybeniz Akdeniz Ar • Umut Avci • Gulnil Aydin • Melissa A. Baker • Kemal Birdir • Huey Chern Boo • Hakan Boz • Ugur Caliskan • Celil Cakici
Dimensions:	244 x 172 x 20mm (L x W x T)
Format:	Hardcover
Pages:	244
ISBN-13:	978-1-78639-067-7
Categories:	Books > Business & Economics > Industry & industrial studies > Service industries > Tourism industry Books > Business & Economics > Industry & industrial studies > Service industries > Sport & leisure industries Books > Business & Economics > Industry & industrial studies > Service industries > Hospitality industry > General Promotions
LSN:	1-78639-067-1
Barcode:	9781786390677

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